Charul Bansal

Technical Program Manager

Bengaluru, Karnataka, India6 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in managing cross-functional teams for strategic goals.
Proven track record in enhancing client satisfaction and retention.
Led successful e-invoicing launch in Malaysia.

Stackforce AI infers this person is a Customer Success and Project Management expert in the Fintech industry.

Contact

Skills

Core Skills

Project ManagementStakeholder ManagementCustomer SuccessStrategic PlanningBusiness ProcessBusiness DevelopmentSales Management

Other Skills

Agile Project ManagementBusiness PlanningBusiness StrategyCommunicationCommunication skillsContract NegotiationCross-functional CoordinationCustomer ExperienceCustomer InsightCustomer RetentionDigital MarketingE-LearningE-Learning ConsultingJiraLeadership

About

Skilled Project Manager and Customer Success Specialist with expertise in enhancing client satisfaction, managing end-to-end onboarding, and optimizing retention. Adept at leading cross-functional teams and executing high-impact strategies that align client needs with business goals. Known for analytical skills and efficient process improvements, delivering measurable results and fostering client loyalty.

Experience

Clear

3 roles

Technical Program Manager

Promoted

Apr 2024 – Present · 1 yr 11 mos

As a results-driven Program Manager - Integrations & Customer success manager with experience in delivering complex projects, I excel in orchestrating cross-functional teams to achieve strategic goals.
Member of the core team driving the first-ever einvoicing launch in Malaysia.
1. Led and managed multiple high-impact technical programs, ensuring alignment with company goals and client requirements.
2. Coordinated cross-functional teams including engineering, product, and operations to deliver projects on time and within scope.
3. Developed and maintained program roadmaps, and reported on program status to senior leadership.
4. Identified and mitigated risks, addressing issues proactively to maintain program health and drive continuous improvement.
5. Facilitated stakeholder communication, managed expectations, and delivered regular project updates.
6. Conducted thorough project planning, including resource allocation, timeline development, and risk management.
Skills: Stakeholder Management · Project Coordination · Project Management · Risk Management · Project Delivery · Cross-functional Coordination

Stakeholder ManagementProject CoordinationProject ManagementRisk ManagementProject DeliveryCross-functional Coordination

Senior Customer Success Manager

Dec 2021 – Aug 2024 · 2 yrs 8 mos

Microsoft OfficeCustomer RetentionStrategic PlanningProject CoordinationBusiness StrategyCustomer Success

Customer Success Manager

Sep 2021 – Feb 2023 · 1 yr 5 mos

Business ProcessCustomer RetentionCustomer Success

Vertex techno solutions (bangalore) pvt ltd (hewlett packard business partner)

Business Development Executive

Nov 2019 – Sep 2021 · 1 yr 10 mos · Bengaluru Area, India

● To consistently perform effective outbound/inbound sales calls on a daily basis.
● Work to achieve pre-agreed sales and growth targets.
● Influence C-level executives, CTOs, IT managers, and procurement managers.
● Maintain accurate customer records and sales development activities.
● Makes good commercial judgments and takes quick decisions in line with company guidelines.
● Identify, target, and onboard SMBs via cold calling, networking & direct sales.
● Ensure a successful relationship with OEM (i.e. Hewlett Packard) across various departments to
ensure first preference in terms of service & support for clients.
● Nurture and expand the company's relationship with customer accounts of various sizes and industries.
● Proven track record of delivering exceptional sales results and increase in growth in a customer account.