Pooja Goyal — Associate Consultant

I am a highly motivated and results-oriented management consultant with a proven track record in client servicing, brand management, business development, and cross-border operations. My passion lies in delivering exceptional service, building strong relationships, and driving business growth. In my current role as a Client Servicing Executive at Snapmint Credit Advisory, I am dedicated to ensuring the utmost customer satisfaction and retention. My primary responsibility involves managing a diverse portfolio of clients and proactively addressing their inquiries and concerns. My forte lies in crafting customized strategies that precisely cater to the unique needs and goals of clients, which has resulted in significant revenue growth and heightened client value. Additionally, I excel in managing client escalations, effectively resolving issues and ensuring overall customer satisfaction. Meticulous attention to detail and a commitment to maintaining data integrity facilitate seamless account management processes. Prior to this, I held the position of a Senior Brand Associate at Amazon India, where my contributions were instrumental in supporting multiple brands' integration onto the Amazon platform, driving their business growth. I take pride in maintaining a remarkable 98.07% compliance rate in adhering to legal contracts and standard operating procedures, which significantly bolstered brand credibility and trust. Additionally, my data-driven insights resulted in a remarkable 70% reduction in internal costs, saving over 1500 hours monthly. Before my tenure at Amazon, I served as a Business Development Manager at Adhyat Technologies, where I designed and executed the company's digital marketing campaigns. My collaborative approach and strategic marketing initiatives led to increased user acquisition, strengthened customer relationships, and an improved web presence. My experience also includes serving as a Cross Border Operations Associate at Delhivery Logistics, where I designed Standard Operating Procedures (SOPs) for the China-India lane imports project. This initiative streamlined efficiency and onboarding processes, contributing to overall operational excellence. As a management consultant, my relentless pursuit of new challenges and opportunities for personal and professional growth drives me forward. I am excited to connect with like-minded individuals and organizations to explore how my expertise can create a positive impact. Please feel free to reach out, and together, let's embark on a journey of success and remarkable achievements.

Stackforce AI infers this person is a Management Consultant with expertise in Client Servicing and Business Development.

Location: Bengaluru, Karnataka, India

Experience: 5 yrs 4 mos