Nov 2022 – Dec 2024 · 2 yrs 1 mo · Hybrid

• Wellnesys is a healthcare start-up that is on a mission to create world-class products and services to empower individuals to take care of their well-being.
• Yogifi.Fit is the award-winning flagship product from Wellnesys. It is a super cool Yoga Mat powered by AI and connected with a kick-ass mobile app that will you practice Yoga, Meditation, Pranayama, and importantly be consistent with the practice.
• I stay in touch with customers right after the product purchase, take care of adoption, and ensure they derive maximum value from our Smart Mat.
• ● Created processes for smooth onboarding of customers, providing in-depth product
• knowledge and ensuring an effective transition to YogiFi's smart yoga mat
• ecosystem.
• ● Set up systems for faster resolution of customer inquiries and issues contributing to
• high customer satisfaction rates.
• ● Recognized with the “Customer Hero” Award for the third quarter, of 2023
• Do check out the website www.yogifi.fit to have a sneak peek at the product.

Jan 2020 – Oct 2022 · 2 yrs 9 mos · Greater Bengaluru Area

• Operated as a solopreneur, blending my aspiration as a Coach with the application of Growth, Customer Success techniques to support working professionals in achieving their personal and professional goals.
• ● Partnered with MNCs (E.g., Diligent Software) and startups (E.g., Almabase)to create communities of
• personal growth within their organizations. Engaged the employees to increase their
• productivity and take care of wellness
• ● Helped 100s of working professionals including Entrepreneurs and Software Developers to
• implement Atomic Habits in their life. You can check out testimonials on the featured section.
• ● Produced Founder Fit Podcast to create a dialogue about the importance of health and stress
• management for Entrepreneurs https://naveenindala.wixsite.com/my-site-4/podcast

Feb 2018 – Dec 2019 · 1 yr 10 mos

• Owned outcomes, defined strategy, hired & coached the customer success team as Almabase pivoted markets from India to the US, achieved profitability, and scaled from $100k to - $1M ARR as a bootstrapped B2B SaaS company.

Jul 2016 – Feb 2018 · 1 yr 7 mos

• Oversaw the creation of customer success, support, and operations functions.
• Besides setting processes, tools & instrumentation, I managed my own portfolio of clients as a CSM and doubled as a tech support representative and delivery manager.
• During this period, we reduced the avg implementation time from 18hrs/customer to 2.5hrs and were rated 9.9/10 for quality of support on G2 Crowd from over 40 independent reviews.
• Steered post sales for customers spanning customer onboarding, training, business reviews,
• renewals,upsell/cross sell, and partnership opportunities

Jan 2015 – May 2016 · 1 yr 4 mos

• Innovation Garage is a prototype development hub and early-stage startup accelerator at NIT Warangal,
• providing pivotal support to pre-revenue startups.
• Successful ventures like Yellow.AI, CUSMAT, and EPIC Bikes, all of which are now funded and thriving have built their prototypes here.
• ● Collaborated with student/alumni entrepreneurs to define and articulate their success milestones with metrics to effectively measure and drive growth.
• ● Facilitated connections between early-stage entrepreneurs equipped with functional prototypes and angel investors to catalyze strategic partnerships and foster growth.
• ● Assessed hiring needs of startups and created processes & and pipelines for recruitment.
• ● Led orchestration of 24-hour hackathons focused on rapid prototyping and development of minimum viable products, fostering innovation, and accelerated product ideation.

Jun 2013 – Dec 2014 · 1 yr 6 mos

• Lakshya is a NITW alumni led non-profit established with an aim to catalyze the existing ecosystem of Innovation and Entrepreneurship in Warangal with NITW as a growth engine.