Oct 2024 – Present · 1 yr 5 mos

• Currently in the transition of becoming the Top 1% for all 0-1, 1-10 Strategic Initiatives for my company.
• 1. AI-RM Calling Automation – Voicebot-Driven Funnel Optimization
• > Automated RM’s first call using AI voice agents on Superdash, reducing human bandwidth by 25% while retaining 83% goal completion and 22% prospect generation.
• > Orchestrated 3-stage call flows based on multiple parameters, callback requests, and follow-ups, ensuring dynamic assistant assignment and retry logic.
• > Integrated webhook-based call ingestion, classification, and disposition tagging into CRM for AI visibility and next-step ownership.
• 2. Priority Pass Wallet GTM – Product Launch & Conversion Uplift
• > Launched Priority Pass, a prepaid wallet for study abroad users, achieving 40% attach within 7 days and driving 50% higher down-stream conversion.
• > Built modular cashback and discount benefits framework with flexible claims and high adoption.
• > Designed “Golden Flow” RM pitch script, resulting in 70% prospect conversion and improved connectivity by 20%.
• > Delivered automated voucher workflows, app fulfillment, and RM visibility with zero impact to existing user experience.
• > Strengthened Leap's positioning with a scalable, high-trust lock-in mechanism while protecting margin economics.
• 3. Offline Counselling Funnel (Pan India) – Walk-in Conversion Boost
• > Designed GTM experiment to improve Counsellor Assigned → Walk-in% from <1% to 36%, via curated offline pitch and visit lock-ins.
• > Introduced Leap Induction Day, event-based walk-in nudges, and WA Chat follow-ups to generate 60% offline interest.
• > Launched reminder workflows via RM/AI and enabled cab pickup for confirmed visits, boosting walk-in realisation to 60%.
• > Built LSQ-based lead routing logic to map all Branch leads to a dedicated IS agent for better follow-up and conversion tracking.

Apr 2022 – Sep 2024 · 2 yrs 5 mos

• 1. CRM Setup & Optimization
• Objective: Enhanced CRM functionality for improved efficiency. Accomplishments:
• On-boarded all users onto CRM system.
• Established initial workflows and communication protocols. Developed comprehensive dashboards for sales team visibility. Decreased processing time by 40%.
• 2. Internal & External Ticketing Platforms
• Objective: Implemented robust ticketing systems for internal tech issues and customer concerns. Key Contributions:
• Set up internal ticketing for tech issue reporting.
• Deployed customer-side ticketing via mobile application.
• Provided management with visibility into ticket resolution timelines.
• Achieved less than 24-hour Turnaround Time (TAT) for tickets, boosting NPS by 30%.
• 3. NPS Evaluation & Enhancement
• Objective: Continuous assessment and enhancement of user experience. Achievements:
• Created feedback stages for ongoing user feedback collection.
• Evaluated processes and products for student experience enhancement. Presented comprehensive insights to senior management for strategic decisions.
• 4. Visa Funnel Development & People Management
• Objective: Streamlined visa application processes and managed a team for efficient operations. Accomplishments:
• Established an end-to-end user journey state machine.
• Managed a team of 23 Visa Advisors for timely visa filing.
• Implemented operational improvements for better projections and processing.

Apr 2021 – Apr 2022 · 1 yr

• Data Sanity
• Dashboards (Helping Provide Daily Updates)
• Complete Funnel Data Management (10k - 50L)
• Problem Solving
• Designing new solutions

Jan 2021 – Apr 2021 · 3 mos