May 2013 – Apr 2016 · 2 yrs 11 mos · Gurgaon, India

• Experienced professional in the areas of Business Development, Account Management, Channel Partner Management, Global Alliances, Partner Program Management and Market Development. Strong knowledge of developing successful programs from the ground up and implementing win-win go to market strategies. Results driven, innovative, and visionary executive with expertise in driving the growth and productivity through interaction with senior level executives, successfully markets new solutions to enhance operational efficiency. Recognized as an effective communicator, leader, and business partner with capability to add value with clients, vendors, strategic alliances, partners and internal staff.
• Specialties: Team Collaboration, Leadership, Personnel Management & Development, Negotiation, Operations Management, Solution Integration & Delivery, Strategic Planning, Project/Program Management, Capture Management, Business Transformation, Human Capital Management & Staffing, Professional Services, Start-Ups, Consulting Services

Jul 2010 – May 2013 · 2 yrs 10 mos

• Responsible for administration / quality deliverables of India business. Preparing and leading the audit/assessment of all operational activities and customer service delivery on a periodic basis. Reviewing policies/processes and improvise plans to improve upon the existing standards.Handling all trouble-shooting and escalations from Unit Leads on routine day to day matters and concerns/requests of clients. Managing training and recruitment. Imparting training sessions on Pantry, Hygiene, Housekeeping, Security & Fire Management. Manage overall admin functions; document control, leave, telephones, events, mail, inventory, medical, operative promotions, discipline issues, resignations, terminations etc of operatives. Analytical problem solver with strong customer relationship management skills, with an ability to take direction of a team and handle multiple tasks and works well in the team. Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business. Leading, mentoring & monitoring the performance of the team to ensure efficiency in business operations, meeting of individual & group targets. Creating an environment that sustains & encourage high performance; motivate teams in optimizing their contribution levels; coordinate activities for identification of training needs of employees for upgrading their technical skills. Region & Segment wise analysis for Service & Quality levels to identify low performers. Analyzing route cause and preparing Quality improvement plan for low performers & close monitoring the implementation of each level.

Apr 2008 – Jul 2010 · 2 yrs 3 mos

• Responsible for establishing and implementing policies, goals, objectives and procedures.Conferring with senior management and staff members as necessary. Monitor businesses and operations to ensure that the center efficiently and effectively provides needed services while staying within budgetary limits. Analytical problem solver with strong customer relationship management skills with an ability to take direction of a team and handle multiple tasks and works well in the team. Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business. Review of operations processes and implementation, thereof analysis and support work. Plan and monitor delivery activity to streamline delivery process. Study,analyze and control cases of short, extra, damages and pilferages in Operations. Preparation of Daily/Weekly reports on Operations Delivery Service Performance. Facilitate Head (Operations) in decision making through high quality reporting and analysis, ensuring internal control.Analyzing route cause for Service Level & Quality.Handled entire operation of the center including billing, standards, formats, roaster, transport, Inventory management -- complete inventory processes including Stock Replenishment, Inventory reporting, Demand planning.

Jan 2006 – Mar 2008 · 2 yrs 2 mos

• Responsible for administration / transportation of India business.Designed and implemented various Administration and Transport related policies. Planning, coordinating, monitoring safe, efficient and cost effective transport operations. Devising and monitoring processes that ensures smooth commuting of employees to and from work. Achieved continuous cost saving on equipment purchases made by meticulous vendor selection methods. Building effective relationship with service providers/vendors and monitoring performance as per agreed service level agreements. Using market intelligence and data to streamline/improve processes and systems on a continuous basis. Identifying of new vendors on the organization panel.Heading the continuous improvement & grievances cell within the departments. Interacting with various users and liaison with other support functions (purchasing, security, legal, HR, finance etc.) ensuring consistent exchange of feedback. Composed a cultural team, which had significant deliveries in terms of organizing events. General purchase, managing consumables, office equipments etc. Travel and accommodation (hotel arrangements) for expats and staff.

Dec 2004 – Dec 2005 · 1 yr

• Responsible for Sales & Operations for Gurgaon Branch. Developed, implemented and managed processes and procedures for implementations and upgrades resulting in better controls and grasp on business. Drove development and introduction of software system resulting in rapid revenue growth and positioning the company as third largest Car Rental organization of its type in the country. Selected, trained, mentored and led a sales/operation team of 80 staff members. Formulating sales plan, achieving sales target, motivating sales staff and expanding client database. Responsible for New Account Acquisition and maintaining relations with existing large accounts. Innovative brain storming for increasing the number of sales. Maintaining corporate pipeline of prospects and entering into tie-ups with chambers of commerce for information on emerging clientele.

Nov 2003 – Dec 2004 · 1 yr 1 mo

• Responsible for Operations of Hotel Oberoi’s, Delhi & Hotel Trident, Gurgaon.Responding all corporate and hotel quires for travel, transport, conferences, seminars, air & train reservations.Coordination with all departments i.e. Front Office/Concierge/ Accounts/ Fleet/ H.O for smooth operations.
• To prepare tour charts, log books, handover sheets, cash handovers, daily sales reports.

Mar 2000 – Nov 2003 · 3 yrs 8 mos

• Responsible for Operations of Hughes Software Systems, Gurgaon & CRD – DEL, Bhikaji Cama Place. To take reservations, reply with confirmations, allotment of cars with drivers, allotment of duties. Coordinating inter-branch activities pertaining to car rental reservations. Implement and monitor operational systems as per laid down standards. Planning & organizing shuttles with respect to shortest routes, routing in appropriate manner consuming less time & cost. Conceptualizing and implementation of innovative methods for better customer satisfaction. Coordination among vendors, service staff, chauffeurs, accounts and management.

May 1999 – Mar 2000 · 10 mos

• Responsible for Operations of Hauz Khaz Branch, New Delhi.
• Monitoring of day to day operations as an Account Manager for 20 corporate. Preparation of MIS. Implementing basic guidelines and new work standards for smooth operations as well as ensured maintenance of quality services