Oct 2023 – Present · 2 yrs 5 mos

Oct 2023 – Jan 2024 · 3 mos

Sep 2023 – Mar 2024 · 6 mos

Nov 2020 – May 2023 · 2 yrs 6 mos

• At Cars24, I worked as an associate, specializing in customer document verification for loan processing. In this role, I played a pivotal part in ensuring the accuracy and completeness of customer documentation, a critical step in facilitating smooth and efficient loan approvals.
• My responsibilities included meticulously reviewing and authenticating documents, maintaining compliance with regulatory requirements, and collaborating with cross-functional teams to expedite the loan processing workflow. Through attention to detail and adherence to procedural guidelines, I contributed to the overall efficiency of the loan processing system.
• During my tenure, I successfully managed the document verification process, addressing potential issues promptly and fostering a seamless experience for customers. This role allowed me to refine my skills in precision, time management, and customer service within the specific context of loan processing for Cars24.

Nov 2020 – May 2023 · 2 yrs 6 mos

Jul 2020 – Nov 2020 · 4 mos · Faridabad, Haryana, India · Remote

• Cousell the student with ask an appropriate question related to goal. • Given 2.5 hrs connected talktime. • Responsible for closing sales deals over the phone. • Maintaining good customer relationships.
• Responsible for presenting products or services over the phone.

Sep 2018 – Jun 2020 · 1 yr 9 mos · Faridabad, Haryana, India · On-site

• In my role as an Operations Analyst at Lybrate, I focused on matching doctor's questions and answers to customer queries. This involved:
• Data Analysis: Analyzing a vast database of doctor's Q&A and customer inquiries.
• Content Matching: Ensuring accurate alignment between doctors' responses and customer questions.
• Operational Efficiency: Streamlining processes for faster and more precise matching.
• Quality Assurance: Maintaining high standards to enhance the overall customer experience.
• Continuous Improvement: Iteratively refining matching algorithms for optimal results.
• This role allowed me to leverage my analytical skills to enhance the functionality and effectiveness of the platform, ultimately contributing to the company's success in facilitating meaningful interactions between doctors and customers

Mar 2015 – Sep 2018 · 3 yrs 6 mos · Faridabad, Haryana, India · On-site

• During my tenure at ATS Service Pvt Ltd, I specialized in sales, specifically focusing on health insurance renewals for Max Bupa and Religare. In this role, my responsibilities included:
• Customer Engagement: Building and maintaining relationships with clients to facilitate health insurance renewals.
• Product Knowledge: Demonstrating a deep understanding of Max Bupa and Religare health insurance offerings.
• Sales Strategy: Developing and implementing effective strategies to boost health insurance renewal rates.
• Target Achievement: Calling and exceeding sales targets through proactive customer outreach on the call communication.
• Client Education: Educating customers on the benefits and features of Max Bupa and Religare health insurance plans.
• This experience honed my sales skills in the insurance sector and allowed me to contribute to the continued success of ATS Service Pvt Ltd in the health insurance domain.