Laurinda Pang

CEO

New York, New York, United States26 yrs 6 mos experience
Highly Stable

Key Highlights

  • 30+ years of international leadership experience
  • Expert in business transformations and strategy execution
  • Proven track record in driving revenue growth
Stackforce AI infers this person is a Telecommunications executive with extensive experience in customer success and business transformation.

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Skills

Core Skills

LeadershipStrategic PlanningCustomer ExperienceStrategic PartnershipsCustomer SuccessP&l ManagementSalesCorporate StrategyHuman ResourcesCommunicationsBusiness TransformationInvestor RelationsFinancial CommunicationsRestructuringProduct ManagementSales StrategyBusiness Planning

Other Skills

TelecommunicationsBusiness StrategySales OperationsBusiness DevelopmentCustomer Support

About

Accomplished and results-driven Global Technology Executive with a demonstrable track record in business transformations, strategy definition and execution, M&A, P&L leadership, revenue growth and organizational effectiveness. With 30+ years of international and cross-functional leadership experience in Sales, Customer Success, Product Management, Network Operations, Human Resources, Communications, and Investor Relations, Laurinda has provided vision and strategies that translate into enterprise-wide transformational change resulting in meaningful customer, financial, operational, social and people impact. She has been praised for her passion about people and the power of effective teams unlocking value for all stakeholders - employees, customers and shareholders. Laurinda is an experienced public company Board Director in the technology sector.

Experience

Sinch

Chief Executive Officer

Apr 2023Present · 3 yrs · Stockholm

  • Sinch’s vision is to connect every business with every customer, everywhere in the world. With the industry’s most trusted foundation for intelligent customer communications, Sinch powers over 900 billion customer interactions annually for more than 200,000 customers across the globe. Leading global companies, including AI innovators, rely on Sinch to strengthen customer relationships and deliver seamless experiences across messaging, email and voice. Profitable since its founding in 2008, Sinch generated net sales of USD 3 billion (SEK 27 billion) in 2025 and has over 4,000 employees in more than 60 countries, with headquarters in Stockholm. Sinch is listed on Nasdaq Stockholm (XSTO: SINCH). #WeAreSinch #DreamBig #WinTogether #KeepItSimple #MakeItHappen
LeadershipStrategic PlanningCustomer ExperienceTelecommunicationsBusiness Strategy

Lumen technologies

President, Global Customer Success, International and Wholesale Markets

Sep 2020Dec 2022 · 2 yrs 3 mos · Denver, Colorado, United States

  • Led the teams responsible for North America enterprise customer relationships, global carrier relationships, and full P&L responsibility for APAC, EMEA and LATAM regions. ~4,000 team members managing $12 billion in annual revenue.
Customer SuccessP&L ManagementSales OperationsBusiness Development

Itw | global leaders'​ forum

Chair

May 2020May 2022 · 2 yrs

  • ITW Global Leaders' Forum (GLF) is a network of the leaders from the world's largest telecom wholesale carriers, who convene to discuss strategic issues and to agree collaborative activities with the aim of driving the next phase of growth for the industry.

Acacia communications inc.

Independent Director

Jun 2019Mar 2021 · 1 yr 9 mos

  • Independent Director of Acacia Communications (NASDAQ:ACIA); member of Nominating & Governance and Compensation Committees. Acacia was acquired by Cisco (NASDAQ: CSCO) March 2021.

Centurylink

President, International and Global Accounts Management

Nov 2017Sep 2020 · 2 yrs 10 mos · Broomfield, CO

  • Responsible for the international business and global accounts organization generating $3.7 billion revenue contributing EBITDA margins of +50%. Business Unit comprised of more than 4,000 employees across 35 countries.
P&L ManagementSalesBusiness Development

Global crossing

9 roles

Regional President, North America and Asia Pacific

Feb 2016Oct 2017 · 1 yr 8 mos

  • Responsible for business results in NA and APAC regions, including sales, customer support, marketing, and customer & network operations. Full P&L responsibility with 7,000 professionals driving $6.5 billion revenue and +45% EBITDA margins.

EVP, Chief Administrative Officer

Promoted

Jun 2014Feb 2016 · 1 yr 8 mos

  • Responsible for corporate strategy, corporate development, human resources, communications, investor relations and corporate social responsibility worldwide.
SalesCustomer SupportP&L Management

Chief Human Resources Officer

May 2009May 2014 · 5 yrs

  • Global HR responsibilities supporting over 10,000 employees across 40 countries. Also responsible for executive and employee communications as well as media and investor relations.
Corporate StrategyHuman ResourcesInvestor Relations

Vice President, Customer Experience Reengineering

Promoted

Jan 2007Jan 2009 · 2 yrs

  • Responsible for providing vision and leadership for worldwide business transformation initiatives to positively impact customer and employee experience.
Human ResourcesCommunicationsInvestor Relations

Vice President, Investor Relations

Aug 2004Sep 2007 · 3 yrs 1 mo

  • Responsible for all investment community interactions and financial communications for the parent company and two additional reporting entities in the UK and LATAM
Business TransformationCustomer Experience

Chief of Staff, Office of the CEO

Jan 2003Aug 2004 · 1 yr 7 mos

  • A member of the executive leadership team responsible for the company’s restructuring, successfully emerging from its 22-month bankruptcy.
Investor RelationsFinancial Communications

Vice President, Voice Product Management

Promoted

Jan 2001Mar 2002 · 1 yr 2 mos

  • Responsible for $1B product P&L, including the management of global voice product organization in North America and Europe.
RestructuringCorporate Strategy

Vice President, Global Sales Operations & Strategic Planning

Promoted

Apr 2000Jan 2001 · 9 mos

  • Created sales strategy, organizational structure and business plan for global retail sales organization.
Product ManagementP&L Management

Vice President, Small Business Group BU

Jan 1998Jan 2000 · 2 yrs

  • Led business unit of 250 employees who sold and supported 90,000 SME customers nationwide. Developed sales, marketing and support initiatives to drive customer loyalty resulting in a 50% reduction in revenue attrition.
Sales StrategyBusiness Planning

Daniels college of business

Executive Advisory Board Member

Feb 2015Feb 2020 · 5 yrs · Denver, Colorado

A precious child

Member Board Of Trustees

Jul 2013Feb 2020 · 6 yrs 7 mos · Colorado

Education

Harvard Business School

Executive Education — High Potential Leadership

Jan 2008Jan 2008

Penn State University

BA — Political Science

Jan 1987Jan 1991

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