Kishan Sharma

Operations Associate

Odisha, India3 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Reduced hiring time by 30% across global teams.
Increased client acquisition by 20% through data-driven strategies.
Streamlined workflows, improving operational efficiency by 30%.

Stackforce AI infers this person is a dynamic HR and Sales professional with expertise in SaaS and operational efficiency.

Contact

Skills

Core Skills

Customer SuccessClient ManagementTalent AcquisitionHr Operations

Other Skills

Applicant Tracking SystemsBusiness DevelopmentBusiness StrategyClient EngagementClient RelationsClient RetentionCommunicationContract NegotiationCustomer AnalysisCustomer EngagementCustomer Engagement StrategiesCustomer OnboardingCustomer Relationship Management (CRM)Customer RetentionCustomer Service Representatives

About

🚀 Bridging Talent, Sales, and Operations for Business Growth 🚀 I am a dynamic HR, Sales & Business Operations professional with expertise in talent acquisition, client management, sales growth, and operational efficiency. With experience in IT & non-IT hiring, customer success, and process optimization, I have successfully helped organizations scale their workforce and drive business performance. 💡 What I Bring to the Table: ✅ Talent Acquisition & HR Operations – Recruited 50+ professionals across global teams, reducing hiring time by 30%. ✅ Sales & Client Management – Increased client acquisition by 20% and enhanced retention through data-driven engagement strategies. ✅ Process Optimization & Business Growth – Led initiatives that reduced operational inefficiencies by 30%, streamlining workflows. ✅ Customer Success & Engagement – Handled customer onboarding, troubleshooting, and retention, reducing unresolved issues by 25%. ✅ Remote Workforce & Virtual Events – Designed virtual programs that improved inter-departmental collaboration in global teams. 🎯 I believe in leveraging technology, data, and human-centric strategies to build high-performing teams, enhance client relationships, and optimize business operations. 💬 Let’s Connect! I’m always open to career opportunities, industry discussions, and collaborations in HR, sales, and business strategy. Feel free to send me a message—I’d love to chat!

Experience

Shah

Operations Associate

Mar 2023 – Present · 3 yrs · Hybrid

Onboarded and supported 100+ SMB clients across India and the US, ensuring seamless platform adoption and satisfaction.
Delivered customized product walkthroughs, boosting user adoption by 30%.
Troubleshot and escalated technical issues, including integrations and API-related concerns.
Streamlined billing and service workflows; improved operational efficiency by 25%.
Generated ₹2L+ upsell revenue through client engagement and value conversations.
Created client-specific usage reports and collaborated with product teams to enhance services.
Maintained high levels of client retention and proactively resolved service delivery bottlenecks.

Customer OnboardingTechnical SupportClient RetentionOperational EfficiencyCustomer SuccessClient Management

Fastra corporation

Junior HR Executive - Talent Acquisition Specialist

Jul 2022 – Oct 2022 · 3 mos · Hyderabad, Telangana, India · Remote

Key Skills: Full-Cycle Recruitment, Talent Acquisition, Employee Onboarding, Payroll Coordination, Compliance Management, Employee Engagement
✔ Conducted full-cycle recruitment for IT and non-IT contractual roles, reducing hiring time by 25%
✔ Collaborated with hiring managers and external vendors to streamline talent acquisition.
✔ Negotiated job offers and ensured smooth onboarding experiences for new employees.
✔ Managed payroll coordination, grievance handling, and compliance tracking.
✔ Enhanced employee engagement initiatives that improved retention rates.

Full-Cycle RecruitmentTalent AcquisitionEmployee OnboardingPayroll CoordinationHR Operations

Byju's

Customer Success Executive

Feb 2022 – Jun 2022 · 4 mos · Bengaluru, Karnataka, India · On-site

Key Skills: Customer Onboarding, Technical Support, Troubleshooting, Client Retention, Complaint Resolution, Customer Engagement Strategies
✔Led customer onboarding, ensuring a seamless transition and understanding of BYJU’S products.
✔ Provided technical support and troubleshooting, maintaining a 90% first-contact resolution rate.
✔ Managed complaint tickets and escalations, reducing unresolved cases by 25%.
✔ Analyzed customer feedback and collaborated with internal teams to improve product offerings.
✔ Designed customer engagement strategies that increased retention rates.

Customer OnboardingTechnical SupportClient RetentionCustomer Engagement StrategiesCustomer SuccessClient Management

Target integration

HR & Operations Intern | IT & Non-IT Recruitment | Remote Workforce Engagement

Sep 2021 – Jan 2022 · 4 mos · Gurugram, Haryana, India · Remote

🌍 Key Skills: IT & Non-IT Recruitment, Remote Operations Management, Virtual Event Planning, ATS Optimization, Workforce Productivity
Managed international hiring, sourcing IT & non-IT candidates across multiple global locations.
Designed & executed virtual company-wide events to enhance engagement in a remote setup.
Optimized remote work operations, improving productivity and communication between departments.
Implemented ATS (LinkedIn Recruiter, Zoho Recruit) to streamline recruitment and improve efficiency by 30%.

IT RecruitmentRemote Operations ManagementVirtual Event PlanningTalent AcquisitionHR Operations