Jul 2021 – Jan 2023 · 1 yr 6 mos

• Assignments at Agnity Communications Pvt. Ltd. included project management for projects with overseas clients (Japanese and Canadian) for whom various applications need to be deployed on the Agnity’s “Communication Application Server” (CAS) a virtualized service delivery platform, a highly scalable next-generation SIP/IMS/NFV compliant platform and Core Network Applications, specifically designed to bridge legacy and next generation networks, for Network Service Providers, to meet their high capacity and throughput needs.
• My responsibilities encompassed project delivery and customer management and communication apart from routine PMO tasks

Apr 2019 – Dec 2020 · 1 yr 8 mos

• Built and lead a “Centre of Excellence” to manage business change and delivery in IT systems that ensured that the business inputs were comprehensive and clear and the output was exhaustively tested by the end user – this lead to significant reduction change requests or mass errors post system go live.
• This was achieved by:
• closely working with all business stakeholders to ensure all business requirements are appropriately and adequately captured in the change requirement document including the inter-linkages between various processes – this ensured that the business (BRD) was adequately detailed and understood by the IT team allowing minimum ambiguity in terms of what changes are required and which all systems get impacted,
• once the system development is done based on the defined BRD the process of creating comprehensive test cases for UAT was revamped – this ensured all comprehensive scenarios are covered and tested successfully,
• strong governance mechanism enabled prioritization of system deliveries in line with organizational priorities and compliance requirements, to deliver effective, controlled change and tangible performance improvements,
• acting as a conduit between IT, Digital CoE and business functions ensued effective conflict management and collaboration between teams.
• Led the on-boarding process for partnerships with Banks, NBFCs and Fintech companies by engaging with the partner for process finalisation, ensuring seamless tech integrations, and continuous improvement in streamlining and automation of operational processes – enables timely launch of the partnership and fostering business and benefit realization.
• Drive and project manage critical projects for the organisation.

Apr 2015 – Mar 2019 · 3 yrs 11 mos

• Engineered and implemented the project governance framework. Program managing of critical projects. Drive IT enablement for operational & technological readiness to launch the end product. Ensure strong project governance for stakeholder alignment, scope management, monitor progress, risk management, with post implementation review rigour.
• Managed the Product portfolio for new Health Insurance products launch for Retail and Group business thereby enhancing the product suite as part of Company’s MoS. Launched a compelling digitally enabled wellness product, ‘GoActive’, with complex third party integration to create an ecosystem for seamless servicing of product benefits and value added services, that won the Health Insurance Product of the year (2018) for Best Product Innovation and Diversification in the Year in Indian Chamber of Commerce - Emerging Asia Insurance Awards and Conclave 2018.
• Successful implementation of the new taxation regime made Max Bupa one of the top organisations that were 100% GST compliant across all processes and systems as per the timeline stipulated by the Government.
• Within the “Build Digital” program for rebuilding the digital ecosystem for MBHI delivered a customer mobile app. with vendor system integrations for product service offerings, and a Mobile App for Agents and Banca partners“ InstaInsure” comprising a buying journey with instant issuance of health insurance policies, hence making the system an end to end enabler across the customer journey driving profitable growth, bringing brand differentiation & operational efficiency delivering significant cost savings.
• Agency channel expansion with launching of 12 new branches based on a new operating model of light branches increased geographically the footprint with lower budget; reduced operational cost, had first end to end digital application journey for agents with real time policy issuance. New units delivered 1.30 crs. v/s target of 44.40 lacs for FY.

Jun 2013 – Apr 2015 · 1 yr 10 mos

• Transformed the way CEO office worked: As a business manager to the CEO, worked closely with the management to support and drive performance. Adopted a formal approach to change for transformational management by setting up a forum with the executive leadership to work as team, aligned towards a common purpose. Established a structured methodology for business review and enabled communication to reinforce core messages at all levels through regular and timely advice that is both inspirational and practicable.
• Managed the rigor of the business reviews for executive leadership team as well as the governing council that was created in the absence of a CEO. Closely monitored & tracked the management deliverables, ensuring outcomes were in line with the Company MoS, corporate strategy and priorities. Established and maintained an environment of trust and discretion in all confidential and sensitive matters.

Oct 2007 – Jun 2013 · 5 yrs 8 mos · Gurgaon, India

• Responsible for the overall direction and management of projects through designated Project Managers. prioritize projects to ensure consistency with corporate strategy, directly manage projects with higher level of complexity & scope. and benefit realization outlined in the project Business Case.
• Streamlined the Change management process that included evaluation of cost benefit parameters and identify the severity of impact & resultant risks of making the change, facilitate an agreed solution, budgeting, approvals, delivery timeline &, prioritization of system changes requests.
• Start-up Projects
• o Set up the Quality Cost Delivery (QCD) management of Infrastructure projects
• o Life insurance Product launches to build & enhance the product suite and meet changing customer needs
• Transformational Projects
• o On-boarded a robust Reinsurance Admn. System for individual and Group Products
• o Acquired and implemented an Investment Front Office Too enabling performance monitoring & attribution analysis, portfolio modeling, & monitoring of investment risks.
• o Implemented Business Intelligent Tool to provide self-service capabilities for ad-hoc reporting, specified dashboard for tracking of various enterprise KPIs.
• o Managed a collaborative project to deploy the Company’s Sales Officers in the distributor (Canara and OBC) branches to facilitate increase in sales.
• Project for Compliance and Governance
• o Automation project for recovery of service tax from the policyholder with deductions as part of the Benefit Illustration to comply with government regulation in a stringent time frame
• o Implementation of New Company logo with 100% coverage of all Internal & external communication and branding.
• o Creation of Standard Operating Procedures across all functions in the organisation which lead to the incorporation of best practices from HSBC Functional Instruction Manuals thereby making Company’s internal processes and procedures robust, comprehensive and standardised.

Apr 2001 – Oct 2007 · 6 yrs 6 mos

• As Manager- Facility Services was responsible for general administration and office space management of the three premises, setting up and impletmenting policies and procedures.
• Whilst at MNYL was also a part of the core team for quality initiative of ISO 9001-2000 certification for the Company, documented and standardised processes for various functions, as an Internal Auditor audited process and prepared functions for external audits, completed six sigma Green Belt certification, and contributed to projects pertaining to infrastructure and facility services. Lead the project for Head Office fit-out and transition.
• Earlier responsibilities included office management, cost management responsibilities and initiatives, and management support.