Rachit Garg

Product Manager

Bengaluru, Karnataka, India7 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Proven track record in driving enterprise deals.
Expert in product strategy for complex platforms.
Strong focus on customer-first development.

Stackforce AI infers this person is a SaaS Product Manager with a strong emphasis on user experience and data-driven decision making.

Contact

rachit.garg885@gmail.com LinkedIn

Skills

Core Skills

Product StrategyUser Experience (ux)Customer RetentionSoftware EngineeringSoftware Development

Other Skills

API DevelopmentAlgorithmsArtificial IntelligenceBackend DevelopmentBashBusiness StrategyBusiness-to-Business (B2B)CC++CSSCascading Style Sheets (CSS)Competitive AnalysisCompetitive LandscapeCustomer ExperienceData Analysis

About

Product Manager with 5+ years of experience leading cross-functional teams to build and scale B2B SaaS and platform products across web, mobile, and cloud environments. Proven track record in solving critical customer problems, unblocking enterprise deals, and driving adoption through experimentation and data-backed decisions. I specialise in: 1. Product strategy for complex technical platforms. 2. Customer-first development, working closely with design, sales, and engineering. 3. Driving growth metrics via user research, UX iteration, and activation funnel improvements. 4. Balancing business impact and technical feasibility in high-stakes environments. 5. Working on risk, retention, and reliability-focused initiatives at scale. Key wins include: 1. Unblocking $1M+ in enterprise deals through performance tooling enhancements. 2. Launching high-impact UX improvements that reduced setup friction and improved retention. 3. Driving multi-device test adoption through strategic rollout and in-session engagement. 4. Leading market and competitive analysis to inform new product bets in a crowded space. 5. Improving user satisfaction by redesigning escalation logic in support workflows. I thrive at the intersection of data, empathy, and execution — and love building products that users rely on daily.

Experience

Browserstack

Product Manager

Sep 2024 – Present · 1 yr 6 mos · Remote

1. Improved test setup speed and session continuity by launching a browser state persistence system (cookies, tabs), enhancing user retention and reducing repetitive actions for frequent testers.
2. Closed $1M+ in enterprise deals by delivering app performance profiling support on multiple frameworks (Espresso, XCUITest, Appium), aligning with client-specific technical constraints and security needs.
3. Increased multi-device test usage by 25–30% among pro users through a default-on experiment, backed by in-session UX enhancements and Appcues survey analysis.
4. Led strategic customer and competitor research to identify whitespace opportunities in manual testing workflows, resulting in validated product bets for the upcoming roadmap.
5. Enhanced customer support outcomes by redesigning auto-escalation logic for reopened tickets, aligning engineering and support teams on critical customer experience metrics.

Product DeliveryUser Experience (UX)Product ManagementData AnalysisStakeholder ManagementProduct Strategy

Uber

3 roles

Product Manager 2

Promoted

Jan 2021 – Aug 2024 · 3 yrs 7 mos

1. Reduced churn in high-risk users by launching a trusted cohort bypass for payment authorization holds, allowing real-time trip access for verified users without increasing fraud or default rates.
2. Scaled the feature to Uber Eats after observing a 5% uplift in gross bookings and sustained retention among high-intent users.
3. Collaborated with data science, fraud risk, and platform engineering teams to define abuse controls, incremental rollout strategy, and real-time guardrails.
4. Balanced business growth with trust & safety objectives, demonstrating ability to work across high-sensitivity domains.

Product ManagementData AnalysisStakeholder ManagementProduct StrategyCustomer Retention

Product Manager

Jan 2020 – Dec 2020 · 11 mos

Software Engineer I

Jul 2018 – Dec 2019 · 1 yr 5 mos

1. Built scalable backend systems powering customer-facing features across high-traffic web applications, ensuring performance and reliability at scale.
2. Collaborated cross-functionally with product managers and designers to deliver features aligned with business goals and user needs.
3. Led end-to-end development for key modules, from system design and API development to deployment and monitoring.
4. Wrote clean, maintainable code with a focus on test coverage, security, and modular architecture, contributing to a stable and extensible codebase.
5. Contributed to technical documentation, knowledge sharing, and mentorship of junior developers to elevate team velocity and quality.

Software DevelopmentBackend DevelopmentAPI DevelopmentSoftware Engineering

Intuit

Software Developer Internship

May 2017 – Jul 2017 · 2 mos · Bengaluru Area, India

LookUp Service for Intuit Analytics Cloud
Implemented a RESTful API using spring framework which supports Bulk CRUD operations on mongoDb, so that it can be used as a lookup service for IAC data out.
Applied a caching layer on top of it, to make GET requests faster.

RESTful APIMongoDBSpring FrameworkSoftware Development