Akshata Akolkar

Operations Associate

Pune, Maharashtra, India7 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in Customer Relationship Management and Problem Solving.
  • Proven track record in enhancing customer onboarding processes.
  • Strong leadership and team management skills.
Stackforce AI infers this person is a Customer Support Specialist with a strong focus on SaaS and CRM solutions.

Contact

LinkedIn

Skills

Core Skills

Customer Relationship Management (crm)Problem SolvingCustomer Service

Other Skills

ChatCommunicationCustomer Service SystemsCustomer Service TrainingFrugalityGeneral Data Protection Regulation (GDPR)Global Customer ServiceInterpersonal SkillsKibanaLeadershipManagementOnline SupportOwnershipREST APIsSendGrid

Experience

– Present

Vonage

Identity & Numbering Operations Analyst

Dec 2025 – Present · 3 mos · Bengaluru, Karnataka, India · Hybrid

Twilio

2 roles

Technical support engineer 2

Promoted

Dec 2024 – Dec 2025 · 1 yr · Bengaluru, Karnataka, India

  • specialize in resolving account administration and compliance issues, ensuring seamless onboarding for customers. I collaborate on enhancing documentation, cross-train with teams like SendGrid, and deliver efficient solutions to drive customer success.
SendGridCustomer Relationship Management (CRM)Problem SolvingTeam Management

Channel Operations Specialist

Aug 2023 – Dec 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India

Amazon development centre (india) private limited

2 roles

Customer Service Representative

Aug 2023 – Present · 2 yrs 7 mos

Senior Business Customer Service Associate

Jul 2018 – Aug 2023 · 5 yrs 1 mo · Pune, Maharashtra, India

  • Amazon Business customer Support specialist with around 4 years of work experience in resolving
  • Business customer's complaints with good communication, interpersonal and problem solving skills. Keen to work in challenging and fast paced Technical/ Customer Support environment where my
  • leadership and bias for action skills can be used to achieve Customer Satisfaction
Customer ServiceProblem SolvingCommunicationInterpersonal Skills

Education

Aissms Institute of information Technology

Bachelor of Engineering - BE — Electrical and Electronics Engineering

Jun 2013 – Present

SSVMC, chakan

AISSMS

Jun 2013 – Jul 2018

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