Jun 2021 – May 2022 · 11 mos · Gurugram, Haryana, India

• ☑️Managing & Monitoring Business Operations of Texas, streamlining processes and closing monthly targets.
• ☑️Successfully built and maintained long-term business relationships with key clients and real estate agents.
• ☑️Ability to lead meetings and communicate professionally and positively.
• ☑️Listen to agents; understand their needs, talk with words they’ll understand, lead with empathy, and ensure you’re both on the same page.
• ☑️Analyzing the data and providing resolutions at the time of complexities.
• ☑️Cross functional collaboration - coordination of in-house agents, operations and client success teams.
• ☑️Owning all aspects of customer nurture: sending market reports, setting up home search.
• ☑️Maintaining performance metrics and interpreting analytical dashboards to multiple stakeholders.
• ☑️Providing all operational support that is needed to make an agent effective and increase responsiveness to customer.
• ☑️Working as an individual contributor as a part of a team.

Jul 2018 – Jun 2021 · 2 yrs 11 mos · Noida, Uttar Pradesh, India

• ☑️Ensured a positive response rating of more than 90% throughout the tenure.
• ☑️Represented the team in the “Continuous Process Improvement” Project.
• ☑️Part of Pilot Project for Large Item Team.
• ☑️SME for 3 months in order to provide appropriate knowledge and timely resolution to new hires.
• ☑️Worked as Account specialist to fulfil the business needs as and when required.
• ☑️Flexible enough to be a part of the UK project to meet the desired results of the organization.

Jun 2017 – Jul 2017 · 1 mo · Meerut, Uttar Pradesh, India