Parimal Mishra

Program Manager

Gurugram, Haryana, India7 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in driving SaaS customer success initiatives.
Proven track record in strategic planning and execution.
Skilled in cross-functional team leadership and operational efficiency.

Stackforce AI infers this person is a SaaS Program Manager with expertise in customer success and strategic initiatives.

Contact

Skills

Core Skills

Program ManagementStrategic ThinkingProcess ExcellenceAnalytical SkillsProject ManagementCommunication

Other Skills

Attention to DetailBusiness Decision MakingBusiness DevelopmentBusiness ManagementBusiness StrategyCC (Programming Language)C++Change ManagementCritical ThinkingCross-functional Team LeadershipData ModelingData VisualizationExpectations ManagementFinancial Accounting

About

I'm a strategic and results-driven Program Manager with deep experience in SaaS, sales strategy, customer success, and digital transformation. I specialize in leading cross-functional initiatives that enhance go-to-market effectiveness, drive operational efficiency, and deliver measurable business outcomes. With a strong foundation in consulting and stakeholder management, I’ve led programs that boosted revenue, optimized resource allocation, and improved customer retention. My approach combines data-driven insights with scalable solutions to solve complex problems and align cross-functional teams toward common goals. I’m passionate about building for growth—whether it's redesigning processes, managing change at scale, or supporting teams to exceed KPIs and deliver long-term impact. I thrive in global, matrixed environments and enjoy working closely with leadership to turn strategy into execution. Outside of work, you’ll find me traveling, experimenting in the kitchen, or unwinding with music.

Experience

Sprinklr

4 roles

Lead Program Manager

Promoted

Jun 2025 – Present · 9 mos

Cross-functional Team LeadershipExpectations ManagementAttention to DetailAnalytical SkillsStakeholder ManagementStrategic Thinking+5

Program Manager

Promoted

May 2023 – Jun 2025 · 2 yrs 1 mo

Sprinklr is an American software company based in New York City that develops a SaaS customer experience management (CXM) platform. The company's software, also called Sprinklr, combines different applications for social media marketing, social advertising, content management, collaboration, employee advocacy, customer care, social media research, and social media monitoring.
Leading cross-functional initiatives to drive go-to-market (GTM) effectiveness, revenue growth, operational scalability, and cost efficiency across Customer Success, Professional Services, and broader strategic programs.
Strategic Customer Growth & Retention – Bear Hug Program
Overseeing a key initiative focused on enterprise customer growth and retention. Collaborating with account teams to deploy high-impact use cases that enhance product adoption and deepen customer relationships.
GTM Strategy & Organizational Planning
Led a company-wide GTM strategy refresh by redefining market segmentation, customer prioritization, and expansion pathways. Enhanced workforce planning practices to align talent strategy with evolving business needs.
Customer Success Transformation & Digitization
Drove CS transformation through workflow automation and data-led scaling of operations. Successfully led the implementation of a new customer success platform to improve client experience and internal efficiencies.
Global Capacity Planning & Cost Optimization
Designed and iteratively improved a global capacity model to ensure resource alignment with business demand. Supported staffing optimization efforts across multiple business units to increase utilization, reduce risk, and improve delivery efficiency.

Cross-functional Team LeadershipAttention to DetailAnalytical SkillsProject ManagementStrategic ThinkingCommunication+4

User Growth & Strategy Manager

Promoted

Nov 2022 – Aug 2023 · 9 mos

Owned cross-functional initiatives across Customer Success, Strategic Services, and Product Support to identify business gaps and build scalable programs that enhanced retention, growth, and operational efficiency.
Customer Success Operations & Program Design
Led the vision and go-to-market execution of a cost-effective Success Division, launching and scaling initiatives that significantly improved team productivity and reduced cost-to-serve.
Collaborated with the Customer Success organization to support a broad portfolio of accounts, designing scalable programs that drove measurable improvements in operational outcomes.
Implemented an Early Warning System to proactively detect churn risk, enabling timely interventions and strengthening customer retention.
Customer Growth & Predictive Retention Programs
Designed and launched a Strategic Account Growth initiative that empowered CS teams to focus on accounts with the highest growth potential.
Co-developed a Next Best Action framework to drive upsell and expansion opportunities across a diverse customer base.
Built a centralized KPI dashboard to enhance visibility into account health and drive informed, cross-functional decision-making.
Improved governance and reporting processes to streamline performance tracking and enhance accountability across customer segments and regions.

Cross-functional Team LeadershipAnalytical SkillsStrategic ThinkingCommunicationProgram Management

User Growth & Strategy Analyst

Nov 2021 – Oct 2022 · 11 mos

Program & Project Management
Led end-to-end program execution, from planning and risk assessment to communication strategy and performance tracking across cross-functional teams.
Developed and reviewed implementation plans backed by cost-benefit and ROI analyses, while continuously refining project milestones based on data insights.
Monitored team performance, resolved roadblocks, and ensured timely delivery of outcomes aligned with business goals.
Customer Insights & Strategic Planning
Assessed evolving customer needs through direct engagement and surveys, translating feedback into actionable program strategies.
Leveraged data-driven insights from program execution to inform strategic decisions, optimize operations, and drive customer-centric growth.

Attention to DetailProject ManagementCommunicationSoftware DevelopmentSQL

Ey

2 roles

Associate Consultant

Jun 2021 – Nov 2021 · 5 mos · New Delhi, Delhi, India

Ernst & Young Global Limited, trade name EY is a multinational professional services partnership headquartered in London, England.EY is one of the largest professional services networks in the world. It is considered one of the Big Four accounting firms. It primarily provides assurance (which includes financial audit), tax, consulting and advisory services to its clients. EY has expanded into markets adjacent to accounting, including strategy, operations, HR, technology, and financial services consulting
Supported digital transformation and system integration projects by collaborating with clients, developers, and cross-functional teams to deliver customized technology solutions.
Gathered and translated business requirements into functional specifications, conducted AS-IS assessments, and created TO-BE process models with detailed gap analyses.
Partnered with engineering teams to evaluate design alternatives and ensure system compatibility, quality, and alignment with business objectives.
Led the redesign of business logic to improve forecasting accuracy and operational reliability.
Developed project plans and budgets, authored user manuals, and conducted training sessions to facilitate seamless adoption of new systems.
Delivered project insights through presentations, technical reports, and white papers to keep stakeholders informed and engaged.

Communication

Technology Consulting Analyst

Jun 2019 – Jun 2021 · 2 yrs · New Delhi, Delhi, India

Digital Transformation & Solution Delivery
Collaborated with clients and cross-functional teams to define system requirements, analyze business processes, and design technology solutions aligned with organizational goals.
Led gap assessments and developed Functional Requirement Documents (FRDs) to support process redesign and system integration efforts.
Worked with engineering teams to ensure compatibility of system components, establishing standards for functionality, quality, and performance.
Improved forecasting accuracy by redesigning core business logic, and supported implementation through detailed project plans, stakeholder communication, and end-user training.

Communication

Bank of india

Summer Intern

Jun 2018 – Jul 2018 · 1 mo · Bihar, India

Bank of India is amongst the leading nationalised banks operating in India. But just like every other bank, it is also facing the issue of increasing number of the non-performing assets.
In Data Analyst role, the responsibility was to analyze bank's data of non-performing assets in the second quarter for the financial year 2018-2019 and submit a report on the functioning of their branches in Muzaffarpur zone.

Communication

International centre for culture & education

Climate Counsellor

Jan 2017 – Jun 2017 · 5 mos · Noida

Green (R)evolution is an initiative by International Centre for Culture and Education (ICCE) to fight against Climate Change. This Global Certification Program aims at extending awareness about Climate Change and its effects. ICCE conducts workshops, seminars and different activities to give participants a better insight concerning climate change issues.
In Climate Counsellor role, the responsibility was to convey the cause behind this initiative and increase the amount of participation in the program supported by United Nations, NASA and other prestigious institutions.

Communication

Inmile

Web Content Writer

Jul 2016 – Oct 2016 · 3 mos · Noida, Uttar Pradesh, India

Inmile Automobiles Private Limited is an on and off door vehicle assistance providing startup. All it's services can be booked by a user using the website and android mobile application. The vehicle will be serviced and handed over to the client at the location which he/she asks for.
In Web Content Writer role, the responsibility was to prepare written content that can go on Inmile's website along with drafting the user experiences for Inmile blog.

Communication