Arpit Kapoor, CAMI — Product Manager
Current Job Profile: Coaching and feedback to staff in a constructive and collaborative manner. Identify high performers and prove development opportunities. Identify staff who have difficulty meeting quality and production metrics and take appropriate action. Manage the full cycle of a client engagement (on boarding, ramp-up, BAU, ramp-down, off-boarding). Interact regularly with clients to strengthen the relationship, report results and identify new opportunities for services provided. Partner with other leaders in the organization to create and enhance best practices, streamline processes, measure and monitor quality and ensure top notch customer and employee experience. Analyse and manage engagement budgets and billing Manage service level agreements and deadlines to meet or exceed client key performance indicators and internal benchmarks. Anticipate and address operations issues.
Stackforce AI infers this person is a skilled manager in client services and team development within the financial services industry.
Location: New Delhi, Delhi, India
Experience: 13 yrs 11 mos
Skills
- Team Management
- Stakeholder Management
Career Highlights
- Expert in client engagement and relationship management.
- Proven track record in team management and development.
- Strong analytical skills in budget and performance metrics.
Work Experience
AML RightSource
Sr. Manager (2 yrs 1 mo)
Manager (1 yr 8 mos)
Sumitomo Mitsui Banking Corporation
Assistant Manager (4 yrs 3 mos)
Royal Bank of Scotland Business
Assistant Manager (8 mos)
Royal Bank of Scotland
Sr. Process Associate (3 yrs 3 mos)
Process Associate in Anti Money Laundering (2 yrs)
Handicrafts and Handlooms Export Corporation of India Ltd (HHEC)
Management Intern (1 mo)
Education
Post Graduate Diploma in International Business at Jagan Institute of Management Studies
Bachelor of Business Administration (BBA) at Guru Gobind Singh Indraprastha University
