Mar 2026 – Present · 1 mo

Oct 2023 – Mar 2026 · 2 yrs 5 mos

Feb 2022 – Oct 2023 · 1 yr 8 mos

Dec 2021 – Feb 2022 · 2 mos

Nov 2020 – Dec 2021 · 1 yr 1 mo

• Working on creation of new projects and processes and keeping them on schedule.
• Continuously monitoring the status of projects and the performance of the team assigned to the project
• Creating visual and written presentations for the demonstration of the project, building dashboards for the visibility of the metrics of the team
• Making sure of the reporting of the processes to the appropriate stakeholders.

Aug 2019 – Nov 2020 · 1 yr 3 mos

• Team Management
• Managing inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
• Assists management with hiring processes and new team member training
• Providing encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Answering team’s questions, helping with team member’s problems, and overseeing team member’s work for quality and guideline compliance
• Developing strategies to promote team’s adherence to company regulations and performance goals
• Conducting team meetings to update members on best practices and continuing expectations
• Generating and sharing comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Taking and Handling Partner’s escalation when required
• Stakeholder management of Inventory Vendors, City Team and Product Team.
• Regular Vault Updation ( Bank Details Updation ) of Partners.

Nov 2018 – Aug 2019 · 9 mos

• Delivering 5-star, in-person support to our driver-partners
• Walking driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
• Delivering info sessions to group of new drivers to set them ready to drive and to properly use the app
• Helping existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
• Helping brand the Uber name and get driver-partners excited to be on the road
• Staying on top of new Uber policies, procedures, and programs that affect driver-partners
• Contributing with valuable insights from the business to improve the driver experience through the Operations Team