Pradeep Grandhi

Program Manager

Bengaluru, Karnataka, India14 yrs 3 mos experience

Key Highlights

Proven track record in driving operational excellence.
Expert in managing cross-functional teams for strategic initiatives.
Strong leadership in customer experience and business growth.

Stackforce AI infers this person is a Telecommunications and Engineering expert with strong operational and strategic management capabilities.

Contact

Skills

Core Skills

Program ManagementAccount ManagementProject ManagementBusiness Process ImprovementStrategic LeadershipBusiness StrategyOperations ManagementDigital Image ProcessingData Analysis

Other Skills

Analytical SkillsBusiness DevelopmentBusiness-to-Business (B2B)CC++Client RelationsCoachingCommunicationCross-functional Team LeadershipCustomer CommunicationCustomer Relationship Management (CRM)Customer ServiceFreshdeskFundraisingGovernment

About

Results-oriented MBA Graduate from ISB with 13+ years of experience in Strategy, Operations, Business Development, Program Management, and Customer Experience. Proven track record of devising strategic initiatives, driving operational excellence, improving processes, and building high-performing teams. Adept at fostering cross-functional collaborations and delivering results in fast-paced environments. Strong leadership skills with a focus on achieving business growth and exceeding customer expectations.

Experience

Turing

Senior Program Manager - Delivery

Feb 2025 – Present · 1 yr 1 mo · Remote

Program ManagementAccount ManagementClient RelationsCross-functional Team Leadership

Revolut

Senior Operations Manager

May 2024 – Jan 2025 · 8 mos · Remote

Problem SolvingPeople ManagementBusiness Process ImprovementProject ManagementAnalytical Skills

Sugarbox

2 roles

Director - Operations, Program, Product & Customer Experience

Promoted

Oct 2023 – Mar 2024 · 5 mos · Bengaluru, Karnataka, India · On-site

SugarBox, a hyperlocal CDN startup, is reimagining the internet ecosystem for the future by providing digital services for unserved & underserved consumers through deployment of edge cloud infrastructure. Responsible for
Managing multiple programs to increase the network reach and engagement by deploying edge cloud & wireless infrastructure in flights, metros, trains, cargo ships and villages
Devising SOPs for deployment & maintenance to ensure high uptime
Establishing support team to ensure quick turnaround for ticket resolution
Execution of Strategic projects & launching products in new verticals
Managing customer experience team
Development of BI dashboards across Business units

CoachingVBA ExcelSQLTeamworkJiraStrategic Leadership+13

Associate Director

May 2021 – Sep 2023 · 2 yrs 4 mos · Bengaluru, Karnataka, India · On-site

CoachingProgram Planning

Andhra pradesh state fibernet limited

2 roles

Head - Business Strategy & Operations

Promoted

May 2019 – May 2021 · 2 yrs · On-site

APSFL's mission is to provide ubiquitous internet connectivity to all households and businesses/offices in Andhra Pradesh. It offers Triple Play Services (Internet, IPTV and Telephone) to all households with a unique strategy to convert non-consumers of data into consumers. The company offers host of end-to-end enterprise solutions to all Government and Private Enterprises. With 1 Million Subscribers, APSFL has become 5th largest wired broadband provider in India within 3 years. As an Assistant General Manager, I headed Business Strategy, Operations & Customer Service Divisions and responsible for:
Designing new tariff plans, pricing, GTM & channels strategy
Building & Managing complete Retail and Enterprise product portfolio including Network, Communication and Managed Services
Identifying and launching new B2B products/services, partnership management & GTM
Pre-Sales, Bid management & Business Development for B2B Business
P&L Management for Audio Conferencing Services
Identification of Strategic Initiatives and driving implementation
Project Management of Key Infrastructure Projects in Tribal Regions
Service Delivery for B2B customers
Setting up of Customer Service Division, Contact Center & Trouble Ticket Management
Operations & Vendor Management for O&M Services of the Network
Developing & Managing teams for Business Strategy, Product Management, Customer Service & Operations
Improving and automation of business processes for Enterprise Business and Customer Service

CoachingVBA ExcelTeamworkStrategic LeadershipInfluencing Without AuthorityStrategic Initiatives+10

Head - Operations & Customer Service

Apr 2017 – Apr 2019 · 2 yrs · On-site

CoachingProgram Planning

Meals & more restaurant

Co-Founder

May 2018 – Jul 2019 · 1 yr 2 mos · Vijayawada, Andhra Pradesh, India · On-site

Coaching

Caterpillar inc.

2 roles

Senior Analyst - Engineering

Apr 2014 – Mar 2016 · 1 yr 11 mos

Responsible for managing research projects on Combustion Improvement in Diesel and Natural Gas Engines. Responsible for developing tools to analyze the results of the projects. Introduced the competency of Image Processing in India Center. Virtual Product Development - Developed 2D Models for different Engine components.

Coaching

Analyst - Engineering

Sep 2011 – Mar 2014 · 2 yrs 6 mos

CoachingVBA ExcelTeamworkDigital Image ProcessingMicrosoft ExcelMatlab+5

Reliance

Maintenance Manager

Jun 2010 – Aug 2011 · 1 yr 2 mos · Vadodara Area, India

Responsible for Condition Monitoring and troubleshooting of 100+ critical rotary equipment in Petrochemical complex with 17 production plants. Also responsible for management of 20+ workforce for day to day operations.

VBA ExcelTeamworkMicrosoft ExcelMicrosoft Word