Aug 2024 – Present · 1 yr 7 mos

Jan 2021 – Aug 2024 · 3 yrs 7 mos

Aug 2018 – Jan 2021 · 2 yrs 5 mos

• Acting on compliance sample testing of consumer data and associate data, related to Loans, Mortgage and Credit card services
• Liaison with on-shore partners on regular basis for requirement gathering and understanding of compliance regulation.
• Develop codes to sampling of population by following compliance regulations for the testing team in order to mitigate fraud cases by testing
• Conducting: MS Excel and VBA Macro training at Enterprise level
• Ensuring:
• o Random technique to do sampling from total population of data, along coding the business regulation criteria to make sampling as per the business
• o Reporting request for LOB as per their requirement
• Developing VBA programs to automatically update Excel workbooks, report creation
• Working as an interface for the business and client at US for all review of business
• Steered efforts in developing:
• o Headcount tool for Sr. Management which helped them to track attrition, forecasting, current status of FTE at one place for multiple LOB
• o Tool on Sharedrive analysis to help management in order to monitor the obsolete files as well as tracking disk space
• o Tool to identify the accuracy of the Transmission Log after the sample is delivered to testing compliance team
• o Tool to identify the number of samples due in a month along with the due date for current and upcoming 12 months for ECF workstream for onshore associates
• Received various Awards & Appreciations on account of exemplary performance like setting up the ODC process

Jan 2017 – Jul 2018 · 1 yr 6 mos

• Responsible for managing the end-to-end of sample execution and delivery process for compliance testing in the areas of: for the Global Financial Crime Compliance, AML, Global Human Resources, Operational Credit Risk/Consumer functions, Enterprise Compliance, Home Loan Credit, Global Compliance Risk and Fraud testings.
• Random technique to do sampling from total population of data, along coding the business regulation criteria to make sampling as per the business
• Provide issue escalation assistance and mitigation to the team and onshore stakeholders.
• Responsible for the delivery of samples with 100% accuracy
• Meet monthly on time and on quality team's metrics
• Communicate and track team's performance.
• Coaching and mentoring employees on process best practices.

Jan 2015 – Dec 2016 · 1 yr 11 mos

• Working on Fieldglass Application which is an SCM tool used by the organization to manage the resources of the vendors.
• Reporting & Analytics for the contractor's of GDCE Vendors (TCS, Infosys & Accenture)
• Responsible for doing audit for the offboarded resources.
• Responsible for providing the Cost Analysis detailed report for the resources who are on furlough
• Responsible for providing the detailed information of the resources who are being paid overtime
• Responsible for the promotion analysis to the leadership team in US and its impact on their p&l
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance.
• Responsible for managing reporting request for the vendors and LOB
• Responsible for creation of different configurations related to the report, custom fields
• Working experience of Advance MS Excel, VBA Macro, Fieldglass & Sharepoint.

May 2014 – Dec 2014 · 7 mos

• Vendor Management

Feb 2011 – Apr 2014 · 3 yrs 2 mos

• Analysis of consulting related fixed price contract with different vendors for different business , which includes budget adherence, resource rate negotiation and Vendor due diligence.
• Successfully visited on-shore to enhance business understanding and support LOB during Ariba migrations in 2014
• Managed client financial reporting (business facing) for chargeback’s including actual, forecasting, and budgeting impacting business P&L’s for these contracts.
• Forecasting of payments for all the contracts received till date.
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance.
• Provide value add support in the month end close process and P&L variance analysis.
• Preparation of detailed reconciliations for all G/L Accounts for Retail Brokerage, Retirement Services & US Trust segments of GWIM.
• Detailed comparison between Op-plan & Fieldglass hours in order to help BMA’s to correct their forecasting.
• Build quality assurance and quality check steps within the process to ensure accurate information.
• Other Responsibilities:
• Act as an interface for the business and Client at US for all review of business.
• Working experience of Advance MS Excel, VBA Macro, Ariba, Insight & Sharepoint.
• Identified operational processes inefficiencies and recommended/Implemented necessary improvements.

Jul 2009 – Jan 2011 · 1 yr 6 mos

• Core team member for a new Process Transition from M/s. Genpact, Hyderabad. Worked at Hyderabad during the project time.
• Invoice Processing - Fixed price contracts & Service Contracts
• Creation of Check Request Vouchers for vendors.