Rekha Shukla — Operations Associate
With over 7 years of experience in process support, quality assurance, customer relations, and operations management, I have consistently delivered impactful solutions to clients in the banking, housing finance, and business loans sectors. My expertise in optimizing processes and driving customer satisfaction has led to measurable results. I am now seeking a managerial role that allows me to leverage my leadership capabilities, promote operational excellence, and efficiently manage key business functions.
Stackforce AI infers this person is a Customer Experience and Operations Management expert in the Banking and Finance sectors.
Location: Ahmedabad, Gujarat, India
Experience: 7 yrs 11 mos
Skills
- Customer Relationship Management (crm)
- Customer Satisfaction
- Operations Management
- Customer Service
- Retail Banking
- Quality Assurance
- Quality Control
- Technical Support
Career Highlights
- Over 7 years of experience in customer relations and operations management.
- Expertise in optimizing processes for banking and finance sectors.
- Proven track record in driving customer satisfaction and operational excellence.
Work Experience
IDFC FIRST Bank
Banker- Customer experience (11 mos)
Hero FinCorp.
Associate Customer Service and Operations (1 yr 6 mos)
PNB Housing Finance Limited
Customer Service Manager (1 yr 1 mo)
Cogent E Services
Associate (1 yr 11 mos)
WyzMindz Solutions Pvt. Ltd.
Quality Auditor (11 mos)
iEnergizer
Junior Engineer (1 yr 7 mos)
Education
Master in science at CCS (Chaudhary Charan Singh)University
Master of science at CCS (Chaudhary Charan Singh)University
