Jul 2021 – Dec 2023 · 2 yrs 5 mos · On-site

• Proactively engaged with clients, identifying opportunities for upselling and cross-selling to enhance overall value. Collaborated with diverse teams to formulate and execute effective sales plans aligned with broader organizational goals. Actively listened to customer feedback, incorporating valuable insights into ongoing improvement initiatives.

Feb 2021 – Jul 2021 · 5 mos · Mumbai, Maharashtra, India · On-site

• Successfully guided new customers through the onboarding process, ensuring a seamless introduction to the product or service. Implemented effective strategies to facilitate product adoption, providing comprehensive education on key features and best practices. Established and maintained consistent communication with customers, serving as a dedicated point of contact for inquiries and support.

Jan 2020 – Dec 2020 · 11 mos · Mumbai, Maharashtra, India · Hybrid

• Developed and executed impactful customer retention strategies, resulting in a reduction in churn and increased long-term customer engagement. Implemented proactive measures to prevent potential issues, enhancing the overall customer experience and contributing to heightened satisfaction and loyalty. Established and maintained key performance indicators (KPIs) to measure and track customer success, retention rates, and overall customer satisfaction.

Jul 2018 – Jan 2020 · 1 yr 6 mos · Mumbai, Maharashtra, India · On-site

• Timely and accurately document and report adverse events to regulatory authorities, ensuring compliance with pharmacovigilance regulations and guidelines. Conduct thorough risk assessments, collaborating with cross-functional teams, and provide recommendations for risk mitigation strategies, including updates to product labeling or additional safety measures.