Deven Grover

Head of Design

Bangkok, Thailand20 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Led design teams of over 60 professionals.
Drove 25% growth in booking conversions.
Created scalable and lovable user experiences.

Stackforce AI infers this person is a design leader in the travel and e-commerce industries.

Contact

Skills

Core Skills

Design LeadershipProduct DesignUser ExperienceTeam LeadershipMobile AppsMobile DesignUx DesignDesign ManagementAdvertising DesignUi DesignAdvertisingMarketingWebsite DesignUi/ux DesignPackaging DesignPrint DesignBrandingWeb DesignE-commerce

Other Skills

After EffectsAgileApp DesignArt DirectionBanner DesignBloggingBranding & IdentityBrochuresCSSCollaborationCorporate BrandingCorporate IdentityData driven designData-driven designDesign Quality

About

Experience Managing multiple design teams of Design Managers, Design Leads, UX designers to strategize solving solutions across Product, Mobile, Web, and branding with a core focus on product innovation and driving impact, revenue and engagement for digital products. My core expertise centers on having our team build usable, lovable and scalable experiences that are also highly converting. Specialties: Design Leadership, Product Design, Design Team Management, Agile, Scrum Management, Design Thinking, Project Management, Program Management, Website Design, App Design, Driving Revenue, Driving Sales thru product innovation, UX Research, Data driven design

Experience

Agoda

5 roles

Senior Director, Global Head of Product Design ( Booking Holdings Company )

Promoted

Nov 2021 – Present · 4 yrs 4 mos · Bangkok, Bangkok City, Thailand · Hybrid

I am currently at the helm of a dynamic team consisting of over 60 talented professionals, including Product Designers & Design Leaders. Together, we are driving excellence in user experience (UX) across multiple facets of our organization, spanning consumer, supply, customer experience, Design Systems, and marketing teams. My leadership extends across two geographically diverse teams located in Thailand and India.
In addition to leading this diverse team, I also oversee specialized design pods that collaborate with more than 80 Product Managers. These pods are instrumental in shaping user experiences across various domains, including hotels, flights, activities, shopping cart, trips, checkout processes, enterprise solutions, marketing initiatives, and agent-facing tools.

Design LeadershipProduct DesignDesign Team ManagementAgileScrum ManagementDesign Thinking+6

Senior Product Design Manager | Front End Guest Experience & CEG ( Customer Experience Group )

Promoted

Feb 2020 – Jan 2021 · 11 mos

Leading product design for Agoda’s front end guest experience from browsing, search, payment, booking and post booking experience. Oversee Design Managers, Design leads and 14+ UX designers. Work closely with Directors of Product, Engineering & Marketing to build usable, lovable and scalable experiences that are also highly converting.
Key Role
Leading product design for Agoda’s guest experience from browsing, search, payment, booking and post booking management teams.
Advocate for driving product design solutions by partnering with product, engineering and key stakeholders to drive lovable and highly converting results
Represented design at the leadership level for an organization of 5000 employees, championing design, data, research, and sprint methodologies, maintaining an extremely high bar for design quality while being a liaison between product managers, designers and leadership stakeholders
Co-lead product design strategies to help drive year over year growth of 25% in Booking conversions
Drove product solutions that contributed to cost savings for our customer call center by driving self assist features for our consumers in digital products
Validate product designs, identify constraints and provide corrective actions
Team Management & Growth
Cultivating great leaders, fostering team culture and empowering talented people to do their thing, while bringing more talented people into the fold.
Contributed in building one of the premier design teams in South East Asia with over 50 designers
Helped defined key strategies and investment framework on how to scale the product design organization by providing value
Built key mentorship programs and strategies to help drive growth and development of designers
Teams Managed
Front End Guest Experience ( Search, Property Listing, Payments, Manage My Booking )
Visioning Team - Helps drive product leaps and new product explorations
UX Platforms Team - Agoda Design Systems

Product DesignUX DesignTeam ManagementCollaborationDesign Quality

Product Design Manager| Consumer Facing

Jul 2017 – Feb 2020 · 2 yrs 7 mos

Product Design Lead | Hotel Accommodations

Mar 2017 – Jul 2017 · 4 mos

Senior UX Designer | Mobile Application Team Lead

Aug 2016 – Feb 2017 · 6 mos

Etsy

Senior Product Design Manager | Mobile Apps Consumer Facing

Jan 2021 – Oct 2021 · 9 mos · Seattle, Washington, United States

Key Role
Leading Etsy's core shopping experience across the apps space from teams building experience in Search & discovery to checkout experiences
Advocate for driving product design solutions by partnering with product, engineering, and key stakeholders to drive lovable and highly converting results
Represented design at the leadership level for an organization of while championing design, data, research, and sprint methodologies, maintaining an extremely high bar for design quality while being a liaison between product managers, designers, and leadership stakeholders
Team Management & Growth
Cultivating great leaders, fostering team culture, and empowering talented people to do their thing, while bringing more talented people into the fold.
Contributed to scaling Etsy design teams in CDMX
Teams Managed
Consumer Core Shopping Experience - Mobile Apps
Explore Team that focused on bringing discovery phase of Etsy's shoppers through a social platform

Product DesignMobile AppsTeam ManagementData-driven designDesign Quality

Siriusxm

Senior UX Designer | Advertising & Product Platform ( Pandora Internet Radio )

Jul 2010 – Aug 2016 · 6 yrs 1 mo · Oakland, CA / Austin, TX · Remote

My responsibilities include working on online advertising design custom units, page skins, landing pages, mobile ad solution concepts. I work directly with the ad operations team & campaign managers to achieve custom and productized design solutions for major brands like ( ie P&G, BMW, Kraft, Reebok, Nike, Coke, Pepsi). A major role at Pandora includes the direct support of the ad sales team with mock designs in rfp stages and design of internal site and marketing communications materials for Pandora Internet Radio. Worked very closely with the sales team to develop design concepts for major advertising pitches for fortune 500 brands and local client advertising solutions.
Custom Skin Ads
UI Design
Flash Concept Storyboarding
Ad Operations Support
Design Custom Ad Units
Online Advertising Delivery
Mobile Websites, Ads, Flash Apps
Tablet WebDesign, Ads
Web Development ( CSS, HTML, )
Marketing/Branding Solutions
Rich Media Solutions

UX DesignAdvertising DesignCollaboration

Milestone inc

Senior Interaction Designer | Front End Consumer Product

Aug 2008 – Jul 2010 · 1 yr 11 mos · Santa Clara, California

My role at Milestone Internet involved creating engaging hotel website designs that embrace the indigenous aspects of worldwide destinations while enhancing the user’s online experience. I worked very closely with a team of 40 account managers and sales team of 10 to come up with creative design solutions to market and increase hotel bookings for hotel brands that includes ( IHG, Hilton, Choice to independently owned hotels. My creative role included working on website branding, social media advertising, flash promotions and hotel branding in different online mediums. My role included to implement creative knowledge of site usability, web standards, and user-centric site design to create profitable that lead to higher revenues for our clients.
Website Design
UI/UX Layout
Mobile Website Design
Flash Storyboarding
Flash
After Effects Short Videos
Socia Media Management
SEO
PPC Design
SOFTWARE USED
Adobe Photoshop
Adobe illustrator
Adobe Flash
After Effects
BBEdit
HTML
CSS

Website DesignUI/UX LayoutCollaborationUI/UX Design

Skillnet solutions, inc.

Principal Designer | Product Growth & Visibility

Feb 2006 – Dec 2013 · 7 yrs 10 mos · Sunnyvale, California

Developed creative design solutions to market Skillnet Solutions innovative products in the IT industry. Developed marketing materials, collateral, brochures, website designs, UI Designs. Worked very closely with software developers, project managers to develop unique UI products for clients in retail, government and telecom. Developed UI products with wireframes, storyboards and to the final design phase.
UI Designs
Website Branding
Brochure Design
Tradeshow

UI DesignMarketing MaterialsCollaborationMarketing

Big design

Creative Graphic Designer | Packaging & Print Design

Jan 2006 – Aug 2008 · 2 yrs 7 mos · Fremont, CA

My role at Big Design included working very closely with a team of 4 on package design, tradeshow displays, advertising, illustration, structure designs, website design and banners. My primary role included working very closely with the Creative director to come up with branding solutions from concept to production. At Big Design we worked hands on packaging design for brands like Samsung, Toshiba, Back & Decker, Nascar, Symantec and Slinbox to come up with creative solutions to there packaging. My role at Big Design included working on original concepts, execution of design and production to pre-press file preparation.
Package Design
Structure Design
Branding Solutions
Corporate Branding
Logo Design
Tradeshow Booth Design
Print Design
Flyer Design
Manual Design
Website Design
Pre-Press
Production

Packaging DesignPrint DesignCollaboration

Mode media corporation (formerly glam media)

Web User Interface Designer | E-Commerce Platform

Jun 2005 – Jan 2006 · 7 mos · Brisbane, California

Glam Media is the pioneer and global leader of Vertical Media—a revolutionary new media model that combines our flagship properties with curated publisher sites and their passionate, engaged audiences. By pairing our 1400+ publishers worldwide with our own large and growing properties: Glam.com for women; Brash.com for men; and Tinker.com for real-time conversations on social media sites across the Web, our vertical media model enables premium brands to connect with millions of passionate audiences online.
Website Branding
Web Promotions
Web Layouts
Web Design
Banner Ads

Web DesignE-CommerceCollaboration