May 2024 – Jul 2024 · 2 mos · Toronto, Ontario, Canada

Jun 2023 – Dec 2023 · 6 mos · On-site

• Leveraged strong product knowledge to deliver demonstrations, and proposals to prospective clients, resulting in an 37% increase in the conversion rate.
• Successfully exceeded monthly sales targets by an average of 28% through a combination of new client acquisition and nurturing existing customer relationships.
• Identify customer needs and requirements by conducting thorough needs assessments. Translate these requirements into technical solutions that align with the customer's goals and budget.
• Provided exceptional pre-sales and post-sales technical support, resolving complex technical issues promptly and ensuring high levels of customer satisfaction.

Mar 2021 – Sep 2022 · 1 yr 6 mos · Noida, Uttar Pradesh, India · On-site

• Performed functional, integration, regression, and usability testing.
• Developed and executed test cases, test plans, and test scripts to identify software defects and
• ensure proper functionality.
• Utilized automated testing tools (Postman) and frameworks to increase efficiency and accuracy of
• testing processes.
• Reported and tracked software defects using bug tracking systems, working closely with developers to
• resolve issues.
• Actively participated in daily stand-up meetings, sprint planning, and retrospective sessions to foster
• team collaboration and continuous improvement.
• SOAP and REST services testing (API Testing).
• Good knowledge of Agile Methodology.
• Used JIRA dashboard to track QA and Development process gaps.

Jul 2019 – Aug 2019 · 1 mo · Faridabad, Haryana, India · Remote

• Analyzed and cleaned datasets using Python and handled missing values.
• Performed statistical analysis to identify patterns, correlations, and trends.
• Utilized machine learning algorithms for predictive modeling and forecasting.
• It was great experience working with team members from 13 different country to build a analytical solution for a problem.