Shivam Singh

Operations Associate

Varanasi, Uttar Pradesh, India4 yrs experience

Most Likely To Switch

Key Highlights

Expert in chat-based customer service and technical support.
Strong problem-solving skills with a focus on customer satisfaction.
Proven ability to multitask in fast-paced environments.

Stackforce AI infers this person is a Customer Support Specialist with expertise in B2B technical support and service management.

Contact

Skills

Core Skills

Customer ServiceTroubleshootingAccount ManagementBusiness PlanningSales ManagementMarketing Management

Other Skills

Analytical SkillsBusiness ProfitabilityBusiness-to-Business (B2B)Collaborative Problem SolvingCommunicationCreative Problem SolvingCustomer SatisfactionDocumentationForecastingHR ManagementInterpersonal CommunicationMarketingNegotiationProblem SolvingProduct Knowledge

About

I am an experienced Technical Support Executive specializing in chat-based customer service. With a strong focus on troubleshooting and problem-solving, I assist customers in resolving technical issues swiftly and effectively. My expertise lies in clear communication, multitasking, and maintaining high levels of customer satisfaction. I am dedicated to delivering exceptional support and contributing to team success in fast-paced environments.

Experience

Concentrix

Sr. Representative

Aug 2024 – Present · 1 yr 7 mos · Gurugram, Haryana, India · On-site

As a Senior Representative in operations, I specialize in providing prompt and efficient customer service through live chat platforms. I am skilled in resolving inquiries, troubleshooting issues, and delivering a positive customer experience. My focus is on clear communication, empathy, and ensuring customer satisfaction. I am committed to maintaining high service standards and contributing to the success of my team.

TroubleshootingCustomer ServiceProduct KnowledgeWritten CommunicationTeam ManagementAnalytical Skills+11