Jan 2023 – Oct 2023 · 9 mos · Remote

• Support the post-sales customer lifecycle including product adoption, on-going support, and expansion
• Create better modes of operations to make customer service easier for both team members and customers
• Provide technical support to the customer, with the help of the technical team
• Establish a successful account management routine
• Develop and implement a well-planned customer on-boarding
• Support customer renewals, increase retention and generate revenue by managing expansion
• Key Achievements*
• Closed one of the biggest expansions deal at $130k for a 3-year contract period in the first quarter of going live
• Helped onboard and mentor new team members

Aug 2021 – Jan 2023 · 1 yr 5 mos · Remote

• Safeguard and grow the company’s revenue through the delivery of great customer experience, renewals, product adoption, expansion, and cross-selling other products
• Onboard and train new customer to help ensure they get the most out of the product
• Create strong executive relationships and build strategic account plans
• Be the voice of the customer, surfacing feedback and insights to cross-functional teams
• Lead regular business reviews, delivering maximum value by encouraging a customer-driven agenda
• Showcase and encourage adoption of newly-released features that will further increase the value the customer receives from the product
• Initiate touchpoints to develop or strengthen relationships with key stakeholders
• Key Achievements for FY2022* -
• 1. Highest performing CSM in my team with 120% attainment for the year
• 2. Mentoring and training of new joinees
• 3. Helping the leadership with spearheading management initiatives for the team

Aug 2020 – Aug 2021 · 1 yr · Remote

• Responsible for identifying high priority leads, qualifying them as prospects, educating them about the product, and accordingly pushing them further in the sales funnel
• With focus on a strategic and a research-based approach, I apply my strong communications skills to excel at my job
• Key Achievements for FY2021* -
• 1. 5 SDR of the month awards and 2 SDR of the quarter awards
• 2. 128% attainment and generated a pipeline worth $4.5 million
• 3. Created a benchmark in MQL to disco conversion percentage (36%) with the highest in the team

Jul 2021 – Dec 2022 · 1 yr 5 mos

• Pavilion is a private membership organization for commercial growth operators, where Members can openly discuss business-critical issues with the comfort of privacy and confidentiality.

Mar 2019 – Aug 2020 · 1 yr 5 mos · Bengaluru Area, India

• > Developed & nurtured strong, trusting client relationships to deliver compelling campaigns and projects for brands across industries
• > Generated revenue worth INR 49.5 Lakhs over and above the monthly retainer in a span of 1 year
• > Spearheaded the digital marketing strategy and execution for UB Group (Kingfisher Premium, Ultra, Strong and Heineken) & Nike India, helping plan and execute digital roadmaps for the portfolio
• > Proactively practiced continuous research & learning methods to evaluate new emerging technologies & platforms to drive brand awareness & engagement
• > Liaised with content, design, media & tech teams to develop & execute brand/tactical campaigns across digital platforms and social media
• > With extensive knowledge of web-based advertising & strategizing was able to retain one of the largest client portfolios of the company
• > Participated in multiple brand pitches by handling overall strategy, execution, financial negotiations, and on-boarding
• > Involved in end-to-end development followed by launch campaigns and sustenance ideas for the first consumer-facing app launched by Kingfisher
• > Managed end-to-end brand events, acting SPOC between client and vendors
• > Ownership of account revenue & forecasting on an annual, quarterly & monthly basis

Aug 2018 – Mar 2019 · 7 mos · Bengaluru Area, India

• > Responsible for understanding and strategising for inbound client enquiries
• > Won business worth INR 10.7 Lakhs in 6 months, clocking 133% of sales quota.
• > Help clients solve their digital obstacles by providing digitally sound strategies
• > Maintain & manage client relationships for existing as well as newly-acquired clients
• > Handled overall strategy, execution, financial negotiations and on-boarding for potential businesses
• > Handle outreach for new business leads through market research and cold-calling

Jul 2017 – Aug 2018 · 1 yr 1 mo · South Delhi, Delhi, India

• > Served as the brand strategist for Novotel and Pullman Hotels: mutually formulated marketing strategies with their executives. Delivered a reach of 350k users & helped So Delhi to renew their retainer
• > Identified potential clients, adopted a consultative approach to comprehend their needs, and generate opportunities to elevate the revenue
• > Registered business worth INR 21.72 Lakhs, clocking 125% of the sales quota in a span of 1 year
• > Facilitated solution-oriented campaign themes catering to the needs & challenges of client's business objectives
• > Crafted a professional, holistic end-to-end experience for events; like HorkOkPlease food fest, confluences etc, collaborating with team in planning asset development for the event, including merchandise, promotional, collateral, imagery, & content
• > Generated sponsorships worth INRc18 lakhs for the events

Jun 2017 – Jul 2017 · 1 mo · New Delhi Area, India

• A comprehensive Study in Understanding B2B Customer’s Perception & Thought Process Towards differents new brands coming in market. The methodolgy used:
• Research & Analysis via the Mind Map© tools to study the psychographic profile of the target audience for launch of a new brand
• Assessed potential market share for new brand by analyzing customer buying behavior using SPSS
• Statistical data analysis in excel to find key points that formulate a part of brand consulting strategy.

Jun 2015 – Jul 2015 · 1 mo · Gurgaon, India

• Created unique and engaging content for a range of social media platforms.
• Assisted in developing ads targeting specific users for key promotions.
• Created interactive digital presentation for executives.
• Wrote press releases and media advisories each week for event announcements and public relation efforts.
• Coordinated and participated in promotional activities and trade shows.
• Analysed usage patterns to understand ways in which customers used company products.
• Reviewed and edited blog posts to guarantee high content quality.
• Helped with coordination in various marketing activities.

Jan 2015 – Apr 2016 · 1 yr 3 mos · New Delhi Area, India

• > Founded Calebra; a label for handcrafted accessories, dreamcatchers & wall canvases. The label was operated through social media platforms like Facebook and Instagram
• > Was responsible for sourcing of material, curating products and marketing the label (generating awareness, packaging, delivery, after-sales services, etc.)
• > We successfully broke-even within 4 months of the business, generating revenue of INR 1lac with an average product price of Rs. 50.