Susan Thomas

Communications Manager

New Delhi, Delhi, India17 yrs 6 mos experience
Highly Stable

Key Highlights

  • Over 18 years in strategic communications.
  • Expert in media relations and publications strategy.
  • Passionate about global sustainability and resilience communication.
Stackforce AI infers this person is a strategic communications expert in the non-profit and sustainability sectors.

Contact

Skills

Core Skills

Strategic CommunicationsMedia StrategyContent StrategyBrand StrategyIntegrated Marketing CommunicationStakeholder EngagementCommunications ManagementCrisis ManagementMedia RelationsContent DevelopmentPublic Health Communication

Other Skills

Attention to DetailBrand CommunicationBrand MarketingBriefingBusiness DevelopmentCollateralCommunicationCommunications PlanningContent AnalysisContent CurationCorporate CommunicationsCreative WritingDigital Communication StrategyDonor EngagementEditing

About

With over 18 years in strategic communications, I specialize in shaping narratives that influence policy, drive public engagement, and enhance global brand visibility across government, corporate, and multilateral environments. My work spans media relations, publications strategy, content leadership, and digital advocacy across sectors such as climate resilience, sustainability, technology, and social development. I’ve delivered and led impactful integrated communications on-ground and online for organizations such as ActionAid, Digital Green, Gutenberg Communications, and now the Coalition for Disaster Resilient Infrastructure (CDRI), where I support a high performing team and global experts with media strategy and high-level publications to position resilience as a critical investment for nations. I bring deep experience working with journalists, leadership teams, donors, and partners to translate complex, technical themes into accessible, impactful communication. I am passionate about developing communication platforms that bridge policy, data, and human stories—and aspire to play a leadership role in global sustainability and resilience communication. 🌍 Focused on impact. Driven by purpose. Building narratives that shape the future.

Experience

Coalition for disaster resilient infrastructure

Senior Specialist - Media

Apr 2025Present · 11 mos · New Delhi, Delhi, India · On-site

  • Responsible for Media Relations and Publications
Media RelationsPublicationsStrategic CommunicationsMedia Strategy

Kalingo communications

Communications Consultant

Jan 2025Present · 1 yr 2 mos · Global · Remote

  • Kalingo Communications is a global network of top-tier communications consultants specialised in supporting non-profits to amplify their voices.
Content StrategySocial Media Optimization (SMO)Donor EngagementBrand StrategySearch Engine Optimization (SEO)

Gutenberg llc

Director, Integrated Marketing Communication & Sales

Dec 2021Nov 2024 · 2 yrs 11 mos · India

  • Managed projects and client relationships on integrated marketing communication (MarCom) accounts.
  • Led multi-stakeholder campaigns funded by UNICEF and the Bill & Melinda Gates Foundation (BMGF), executed with partners like the Public Health Foundation of India (PHFI) and Jhpiego. Co-managed internal PR, digital, content, and video teams to ensure timely, high-quality delivery of targets.
  • Guided and mentored the team on research and MarCom best practices, task prioritization, and a client-centric approach to ensure client satisfaction.
  • Collaborated with the leadership team to streamline integrated MarCom service offerings and strengthen the proposal and lead pipeline.
  • Since mid-2023, worked closely with the sales team, handling incoming leads with a consultative approach and partnering with marketing to launch aggressive outbound sales campaigns aimed at achieving revenue targets.
  • Industries serviced:
International non-profits, EV-powered shared micro-mobility, consumer electronics, cloud-based digital infrastructure solutions, and energy solutions in the utilities sector.
Stakeholder EngagementKnowledge ManagementProject ManagementProposal WritingBrand MarketingTeam Management+15

Digital green

3 roles

Head of Communications - Asia

Promoted

Mar 2018Jul 2021 · 3 yrs 4 mos

  • I worked with Digital Green in progressively responsible roles, first as Communications Manager, then Senior Manager - Communications and finally as the Head of Communications - Asia.
  • I managed the external communications profile for Digital Green, globally, and delivered on the communications needs for the organization's business development efforts as well as research and project communications in the Asia region.
  • I was responsible for creation of content (in the form of blogs, articles, social media creatives, publications, images and films) for capturing and disseminating Digital Green's work via the website, social media and also by liaising with partner and peer organizations and the media for greater visibility.
  • I was a part of the India Leadership Group since 2018, contributing to the discourse on program strategy as well as organizational effectiveness and development. At the same time, I was also the Chairperson of the Internal Complaints Committee for Digital Green in India constituted under the POSH Act and supported the Human Resources team in planning the staff training.
Stakeholder EngagementBrand MarketingTeam ManagementBriefingContent StrategyPress Releases+16

Sr. Manager - Communications

Apr 2016Mar 2018 · 1 yr 11 mos

Stakeholder EngagementBriefingContent StrategyPress ReleasesAttention to DetailCollateral+10

Manager - Communications

Sep 2014Mar 2016 · 1 yr 6 mos

BriefingContent StrategyCrisis ManagementPress ReleasesAttention to DetailCollateral+9

Actionaid india

Media & Communications Officer

Jul 2009Aug 2014 · 5 yrs 1 mo · Country Office, New Delhi, India

  • As part of the Communications Team located at the Country Office in New Delhi, I provided support and training to 12 regional offices and liaised with the International Communications team in the UK and other federation members.
  • Developed policy-driven communication packages for national and international media and policymakers & influencers.
  • Established contact with relevant media to pitch relevant stories at the national and regional levels.
  • Provided strategic direction on media planning for key events/programmes across India and identified relevant media pegs, developed media pitches, prepared press invites and releases, advisory statements, background briefings and training for spokespersons.
  • Travelled extensively to gather beneficiary case studies and human interest stories relevant for media as well as fundraising efforts. Also worked with commissioned writers and photographers for capturing stories of change.
  • Some highlights:
  • Provided content and media support to the international communication team based in the UK and the spokespersons in India (especially for Assam floods 2012, Public reaction to Nirbhaya case in 2012 and Uttarakhand flash floods in 2013).
  • Was part of the team that developed the communication strategy of ActionAid in India as it attained an independent national identity and developed its fourth 5-year strategy (2011 - 16)
  • Provided context-specific input for the brand-building strategy & supported the renewed launch of the fundraising activity in India (2011).
Brand MarketingTeam ManagementBriefingContent StrategyCrisis ManagementPress Releases+14

Invision communications and research private limited

Content Developer

Apr 2009Jun 2009 · 2 mos · New Delhi Area, India

  • My duties here involved assisting the Executive Director with research and preparations for meetings with clients; analyzing media coverage and developing strategies for improved visibility; managing and updating the website.
  • In my short stint here, I was able to work on developing a checklist for the ED's office for potential client meetings and follow-ups and a template for tracking media coverage more systematically offline and online.
  • I also developed a robust list of journalists covering the government and social development beat.
Content StrategyAttention to DetailCollateralContent Analysis

Elets technomedia

Senior Correspondent

Jun 2007Mar 2009 · 1 yr 9 mos · Noida Area, India

  • As part of the founding editorial team of eHEALTH magazine (www.ehealthonline.org), I covered public health issues, Information and Communication Technologies (ICTs), and latest innovations in medical technology. The eHEALTH magazine, website and live events brought together private and public interests for greater knowledge sharing and collaboration to improve healthcare delivery.
  • My primary responsibilities included content strategy and content development for the monthly print magazine, web portal (www.ehealthonline.org), weekly newsletter, brochures and other material (including writing, editing, providing design direction and quality assurance). I also liaised regularly with NGOs, the Ministry of Health and Family Welfare (MoHFW) and corporates in the health-tech sector and PR and other media professionals for content development, coverage of programmes and policy initiatives.
  • Apart from the editorial role in the magazine and portal, I also gained much operational experience in developing and managing conferences of a large scale, both in India and abroad.
Stakeholder EngagementJournalismBrand MarketingTeam ManagementBriefingContent Strategy+12

Education

St. Stephen's College - University of Delhi

MA — Literature

Jan 2005Jan 2007

St. Stephen's College, Delhi

BA (Hons) — Literature

Jan 2002Jan 2005

St Stephen's College & School of Convergence

Certificate Course — Media Studies

Jan 2003Jan 2004

Convent of Jesus And Mary, New Delhi

Schooling — Humanities

Jan 1989Jan 2002

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