Dec 2019 – Oct 2022 · 2 yrs 10 mos

• A fulfilling time as a billing team manager, leading the Technology recruitment business in Robert Half Singapore, until it became time to go on my own adventure :)
• Achievements
• ➢ Consistent top perm performer - Q2 and Q3 2022
• ➢ Top perm biller - year 2021
• ➢ Regional award trip winner - award trips to Bali 2019, Bali 2020 and Monaco 2020
• ➢ Record holder for top monthly billing - S$173k in October 2019
• ➢ Top perm biller, first runner-up - year 2018
• Successfully placed positions ranging mid to senior levels across industries:
• ➢ Head of IT Security, Head of IT SecOps, Head of Technology, Head of IT Audit, IT Director, Global PMO, CISO, CIO, among others
• ➢ Cyber, IT and OT Security Engineering and Architecture
• ➢ Technology Governance, Risk and Compliance
• ➢ Cloud and DevOps (Azure, AWS and GCP)
• ➢ Infrastructure (Networks, Systems, Servers, Virtual, etc.)

Aug 2018 – Dec 2019 · 1 yr 4 mos

Sep 2016 – Aug 2018 · 1 yr 11 mos

Apr 2015 – Sep 2016 · 1 yr 5 mos

• ➢ Communicated regularly with clients to understand their business needs and to provide software solutions that improve their business operations
• ➢ Maintained frequent updates on statutory compliance and conveyed changes to clients in simplified and comprehensible manner
• ➢ Worked closely with trade associations to tailor government grants to client’s needs, ensuring that clients are able to achieve cost-effectiveness when implementing IT solutions
• ➢ Conducted business studies and demos to ensure delivery of software appropriateness for clients in the electronics, construction and pharmaceutical industries
• ➢ Coordinated the system design, testing and deployment of in-house HR payroll software system
• ➢ Solicited feedback from clients and internally analyzed methods of improvement with IT team

Jun 2014 – Sep 2016 · 2 yrs 3 mos

• ➢ Managed full recruitment cycle of employees – from assessment, recruitment to induction activities for new and existing employees
• ➢ Organized bi-annual sit-downs between HR manager and staff to re-evaluate their skills and training needs, maintaining staff morale/job satisfaction when they identify their key competencies
• ➢ Analyzed training needs and worked closely with department heads to roll out new training programs, ensuring continuous capability improvement among staff
• ➢ Mediated between department managers on issues concerning staff performance review, promotion and remuneration details in tandem with appraisals and feedback
• ➢ Linked up with career portals and trade associations to boost A2000’s brand among the SME scene via EDM publications and trade shows
• ➢ Ensured validity of foreign employees’ work passes and relevant documents under MOM
• ➢ Organize staff overseas work assignments, in areas of lodging, insurance, per-diem allowance
• ➢ Formulated and formalized HR policies & procedures in accordance with the Employment Act
• ➢ Administered monthly payroll and maintained employee records with strictest confidentiality

Feb 2013 – May 2014 · 1 yr 3 mos

• ➢ End-to-end recruitment in a fast-paced environment, including portfolio analyses, recruitment, candidate assessment, induction and ongoing engagement of staff
• ➢ Conducted in-depth group and individual interview screenings for respective applicants
• ➢ Managed post-screening debrief in consultation with HR Director to assess applicant’s suitability
• ➢ Facilitated the manpower allocation and quality management of hires, pre and post entry
• ➢ Pioneered series of Networking Sessions to promote TLL brand, detailing event planning & lineup
• ➢ Coordinated campus recruitment (networking/career fairs) to promote TLL as employer of choice
• ➢ Maintained good relations with the career services office of all local universities
• ➢ Managed the planning of quarterly HR welfare programmes for 300 staff across 5 facilities
• ➢ Liaised with external vendors on negotiation of corporate rates for employee benefits

May 2012 – Jul 2012 · 2 mos

• ➢ Facilitated in the company's transition from manual to online web-portal ordering
• ➢ Managed inventory listing of TOTO products in showroom and warehouse
• ➢ Handled sales and customer relations as well as enquiries in company showroom

May 2010 – Jul 2010 · 2 mos

• ➢ Assisted in the planning of company's Annual Long Service Award Ceremony
• ➢ Revised company's HR policy and SOP under Senior Manager's mentorship
• ➢ Coordinated company's Walk-In Recruitment Event held at Grassroots' Club

Dec 2008 – Apr 2009 · 4 mos

• ➢ Initiated onsite visits and interacted with customers on imposition of invoice reports
• ➢ Supported the implementation of invoice template reports for customers' operations
• ➢ Conducted follow up sessions with customers to ensure services were well maintained