Rahul Sahai

CEO

Delhi, India7 yrs 6 mos experience
Most Likely To Switch

Key Highlights

  • Expert in Customer Success and Talent Operations.
  • Proven track record in optimizing client relations.
  • Strong background in HR and strategic hiring.
Stackforce AI infers this person is a Customer Success and Talent Operations expert in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessClient Relations

Other Skills

Account ManagementBusiness DevelopmentCompensation NegotiationContract ManagementCreative WritingCustomer EngagementCustomer OnboardingCustomer RetentionCustomer SatisfactionEconomicsEmployee EngagementEmployee RelationsHiringHuman Resources (HR)International Sales

About

Customer Success & Talent Ops strategy for AI Labs & Fast Scaling Startups | MBA in Human Resources Development | Delhi School Of Economics

Experience

Micro1

2 roles

Director of Talent Operations

Promoted

May 2025Present · 10 mos · San Francisco Bay Area · Remote

Customer Success Strategy Lead

Jan 2023May 2025 · 2 yrs 4 mos · San Francisco Bay Area · Remote

  • AI Recruitment engine to hire top global talent

Turing.com

2 roles

Customer Success

Promoted

Mar 2022Feb 2023 · 11 mos

  • Increasing the NPS score of the company
  • Optimizing talent and client relations
  • Keeping an eye for possible client bottlenecks or grievances
  • As a founding member being a part of integrating the process from scratch
  • Supporting the Sales Team by anchoring the sales cycle
  • Making sure the sale transition is smooth and effective
  • Gathering client feedback and calibrate accordingly
  • Building products, making workflows and processes considering the economy of scale.
Customer SuccessClient RelationsSales Support

Hiring Operations Specialist

May 2021Mar 2022 · 10 mos

Limeroad.com

2 roles

Human Resources Business Partner

Jul 2020May 2021 · 10 mos · Delhi, India · On-site

  • Contributing to the rapid growth of LimeRoad in an HR Business Partnering Role. Major KRAs include-
  • Managing the Talent Acquisition Process for all functions and across positions of hierarchy
  • Manpower Planning which involves identification of unique roles in every function, the deployment of members to projects and interventions for better efficiency
  • Driving organisation wide OKR Process
  • Performance Assessment and Appraisal on both Delivery and Potential aspects
  • Managing the entire end to end life cycle of all employees in the organisation
  • Aligning with leadership for inputs and feedback for planning people and talent processes in the organisation
  • Structuring interventions for both people and processes proactively for continuous organisational efficiency

HR Summer Intern

Jun 2019Jul 2019 · 1 mo · Gurgaon, India

  • Managed projects and undergone holistic training in the organisation's Talent Acquisition and Employer Branding efforts.

Team convention, mba, delhi school of economics

2 roles

Convenor

Promoted

Apr 2019Jun 2020 · 1 yr 2 mos

Member

Aug 2018Apr 2019 · 8 mos

Education

Delhi School of Economics

Master of Business Administration - MBA — Human Resources Development

Jan 2018Jan 2020

Dr. B. R. Ambedkar University Delhi (AUD)

Bachelor of Arts Honours — Economics

Jan 2013Jan 2016

St. Xavier School - Delhi

Jan 1999Jan 2013

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