Nov 2021 – Apr 2023 · 1 yr 5 mos

Aug 2019 – Apr 2023 · 3 yrs 8 mos

• Product Management (Temporary Assignment); Jan 2021-June 2021
• Product Manager for Phone Channel; Worked with 8 engineers across 3 teams and multiple Community Operations teams globally, to launch features which enable Users to contact Uber through phone channel, while keeping it cost efficient for Uber; Expertise in cross functional stakeholder management and writing Product Requirements Docs.
• Built a three quarter product roadmap with several features to address KPIs for Phone Channel for the complete year.
• Setting strategy for expansion of Phone, and intersection with other channels of communication.
• Worked with stakeholders across all 4 mega-regions to launch phone enablement features leading to projected cost savings of $10M USD.
• Launched several features to improve customer experience for Uber Earners.
• Software Engineering; Aug 2019-Dec 2020; July 2021-Present
• Backend Engineer for the Customer Obsession org; Designed, developed and implemented technical solutions for omni-channel experience of customer support @ Uber; Worked with Product and Business stakeholders to launch features; Expertise in writing engineering design documents
• Led the development of features for reducing Phone Contact Rate thus driving cost savings of $8M USD. Won Technology Award (awarded to one team per quarter for delivering most significant technical impact) for delivering the feature.
• Won the Velocity Award (awarded to one team per quarter for exemplifying a bias for action) for building features to support customers as part of the COVID readiness program.
• Established the scrum processes in the team and was the scrum master for the first 6 months since inception
• Chairperson, Women-in-Tech Blr Chapter; Jan 2021-Present
• Organized multiple events and workshops to engage with Women in Tech @ Uber
• Ran initiative for WiT members to seek guidance on navigating the promotion process

Feb 2017 – Jul 2019 · 2 yrs 5 mos · Hyderabad Area, India

• Joined as the 9th engineer in an early age startup; Wore multiple hats (Devops, Front-End, Backend and Product) as we took the company from Seed Funding to Pre-series B
• Built micro-services to scale the data streaming platform to handle 21M+ events a month
• Built a Container Management System to handle creation, injection and traffic management for the various pixels into different Applicant Tracking Systems.
• Integrated various Job Publishing Platforms into the systems and owned end to end, bringing in ARR of $2M USD
• Built a data ingestion pipeline through which Job Publishers reported metrics into our platform and owned the KPI to improve accuracy of reporting upto 95%+.
• Set up and maintained the continuous deployment pipeline thus bringing down the deployment effort and time significantly
• Built a platform to improve developer efficiency by enabling automated sandbox creation for testing major features, thus bringing down the number of bugs in production.
• Built monitoring and alerting systems to improve system resilience

Mar 2016 – Dec 2016 · 9 mos · Hyderabad, Telangana, India

• SDE-I for cross functional SWAT team which owned development of features for the Indian marketplace
• Worked on Notifications Systems to enable customers to track various states of their order when the order gets delayed thus reducing the contact rate
• As part of the parent team Connex, maintained the Contact-us platform for Amazon Retail Website.
• Improved operational efficiency by integrating tracing into the contact-us platform

Jul 2015 – Dec 2015 · 5 mos · Hyderabad, Telangana, India

• Early engineer @ Xenovus, a stealth-mode, incubated startup, working to build a collaborative communications platform for sales and business teams
• Helped develop ios app Backflipt for the company in its stealth mode.
• Improved analytics by building an internal dashboard for user data which monitored live sign ups and user details
• Improved developer productivity by introducing task tracking in the startup. Setup and managed private instance of Phabricator software for orchestrating task workflows within the team.

Jun 2015 – Aug 2015 · 2 mos · India

• Worked on a project for integration of language proofing inside the Wikipedia editor.