Sahil Badhan

Product Manager

Delhi, India4 yrs 1 mo experience

Most Likely To SwitchAI Enabled

Key Highlights

Led successful AI-driven product launches.
Achieved significant improvements in customer experience.
Expert in managing complex SaaS platforms.

Stackforce AI infers this person is a Product Manager specializing in SaaS and AI-driven solutions.

Contact

Skills

Core Skills

Product ManagementGtm StrategyAi-driven Feature LaunchesStakeholder ManagementEmail Marketing

Other Skills

AI AutofillAMP MailersBusiness DevelopmentC (Programming Language)Computer ScienceCustom sales pipelinesCustomer Management SystemData StructuresDigital Contact CentreElectricityEmail Newsletter DesignGoogle AnalyticsGroup WorkHTML EmailsIVR development

About

Product Manager at Sprinklr with expertise in leading high-impact SaaS products and cross-functional teams. Experienced in AI-driven feature launches, go-to-market (GTM) strategy, and managing complex platforms such as Ticketing, Disaster Recovery (RTO/RPO), Early Access Environment and Outbound Voice. Adept at stakeholder management, product vision, and delivering measurable improvements in customer experience and operational efficiency.

Experience

Sprinklr

4 roles

Product Manager

Promoted

Jun 2025 – Present · 9 mos · Gurugram, Haryana, India

Awarded Employee of the Quarter (Apr 2025-Jun 2025).
Led pricing and packaging strategy for Early Access Environment (EAE) SKU; facilitated enablement for 150+ global stakeholders and onboarded Netflix as a key customer.
Drove GTM for AI Autofill x Agent Copilot, empowering 150+ AEs and SCs for rollout.
Initiated and designed Outbound Engagement Campaign Manager Copilot (WIP), introducing AI-powered campaign strategy and optimization.

Product ManagementAI-driven feature launchesGTM strategyStakeholder management

Associate Product Manager

Jun 2024 – May 2025 · 11 mos · Gurugram, Haryana, India

Launched EAE using NPI framework, advancing cross-module product alignment.
Pioneered AI Autofill: piloted and launched a solution reducing agent wrap-up time by 50%+ and achieving 98% accuracy, raising agent efficiency by 8%.
Revamped EU disaster recovery using Kafka-based restoration, slashing RTO from 24hr to 4hr.

NPI frameworkAI AutofillKafka-based restorationProduct ManagementAI-driven feature launches

Senior Product Analyst

Promoted

Apr 2023 – Jun 2024 · 1 yr 2 mos · Gurugram, Haryana, India

Led outbound IVR development: live for Air Arabia and adopted by 7 clients.
Enhanced ticketing Care Console, enabling enterprise onboarding for clients including Lenskart, HDFC Bank, Americana, POS Malaysia, Boat, Curefit, Air Arabia, Netflix, and Telefonica.
Deployed lead-gen form integration and custom sales pipelines for Middle East clients.

IVR developmentLead-gen form integrationCustom sales pipelinesProduct ManagementStakeholder management

Product Analyst

Apr 2022 – Mar 2023 · 11 mos · Gurugram, Haryana, India

Spearheaded launch of Sprinklr's ticketing system: replaced major competitors and delivered 7-8 enterprise rollouts out of 18.
Enabled ticketing solutions for 700+ Lenskart agents and pan-India integration with 1,200+ stores.
Developed expertise in Digital Contact Centre: ACD, Care Console, ACW, no-code dashboards.

Ticketing systemDigital Contact CentreNo-code dashboardsProduct ManagementStakeholder management

Collegedunia

Management Trainee

Dec 2021 – Apr 2022 · 4 mos · Gurugram, Haryana, India

Product Management - Collegedunia
In-depth study and analysis of the products (Collegedunia.com , Customer Management System & Lead Management System)
Research for bringing new enhancements in the product for making a seamless user experience
Deep dived into email-marketing via 3rd party (Sendinble , Mailchimp , Mailmodo) and In-house email-marketing tools
Project:
AMP (Accelerated Mobile Pages) Mailer integration in LMS/CMS
Researched about AMP Mails.
In-depth analysis of the working of AMP Emailers.
Prepared an approach and executed it for the integration of the AMP Mailers.
It has given ease to the users for submitting their responses, dynamically, hence a good % rise in user feedbacks/responses.

Product ManagementEmail marketingCustomer Management System

Planetspark

Business Development Counsellor

Aug 2021 – Sep 2021 · 1 mo · Gurugram, Haryana, India

Call on parent leads through CRM
Conduct counselling sessions for parents who take trial classes
Close the sale through smart and strategic approach

Byju's

Business Development Trainee

Jul 2021 – Aug 2021 · 1 mo · Bangalore Urban, Karnataka, India

This was an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning in my city.
My key role was to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond.