Jan 2022 – Nov 2022 · 10 mos · Egypt

• Partner with senior leadership to develop and implement effective HR policies and practices that supports the strategic growth of the business.
• Provide timely information and/or education for all levels of the company on HR issues.
• Educate, coach, and partner with managers on performance management and employee development goals.
• Building the org charts, filling the open vacancies, and hiring needs within SLA’s.
• Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development.
• Participate in the continual development of HR programs, such as recruiting retention, OD, compensation, benefits, and Learning & Development.
• Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction.
• Managing staff wellness initiatives, policies, and employee handbook.

Aug 2020 – Dec 2021 · 1 yr 4 mos · Egypt

• Ensure best practices regarding recruitment and selection activities are maintained about company policy and values.
• Evaluate and implement technology, infrastructure, recruitment processes, and assessments/tools that support the recruitment of the best talent regionally
• Accountable for the full end-to-end recruitment lifecycle for Egypt / KSA / UAE / JORDAN/ INDIA & Pakistan related roles across multiple functional disciplines, including writing and composition of role descriptions, kick-off meeting, sourcing strategy, and execution, interviewing, offer construction, hand off to HR Business Partner.
• Evaluate external market trends and internal employee turnover in specialized and difficult-to-fill positions to recommend changes and improvements to leadership on recruitment strategies.
• Core responsibility is to manage open job requisitions, update and manage Oracle & ATS, achieve recruiting metrics and report key accomplishments.
• Work closely with managers to drive the hiring process, from initial position requisition through hiring.
• Strategically uncover passive candidates and attract top talented candidates through a variety of methods.
• Design job descriptions and interview questions that reflect each position’s requirements.
• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
• Forecast quarterly and annual hiring needs by Divisions & Departments.
• Creating employee ID on Oracle system, Employee filing & Onboarding.
• Conduct quarterly performance review with employees and direct managers.

Mar 2018 – Jul 2020 · 2 yrs 4 mos · Cairo Governorate, Egypt

• Set clear goals, benchmarks by forecasting clear targets and KPI’s for the recruitment team that comply with Forasna plans and vision.
• Prepare the monthly payroll data with the finance department and Ensure this is updated for all leavers, starters and salary changes on monthly bases.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Set the quality standards with the quality team.
• Assigning and monitoring work; implementing productivity standards; resolving operations problems. • Monitor employee productivity and provide constructive feedback and coaching.
• Conduct frequent performance reviews for recruiters & present detailed progress reports of recruiters. • Responsible for conducting orientation sessions for newly hired Employees & further on a job or off-job training & development sessions Courses while ensuring that all their employment documents are complete.
• Maintain staff by recruiting, selecting, orienting, and training employees developing growth opportunities.
• Develop and implement staff motivation programs.
• Handle staff appraisal and surveys.
• Manage the system for handling client complaints, disputes, and grievances of all staff.
• Assisting the different operational teams like Business development, Account management.

Feb 2017 – Jan 2018 · 11 mos · Maadi

• Monitoring and handling team KPIs and achieve them on a team level.
• Presenting my team performance and updates on a weekly/monthly bases.
• Providing encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
• Conducting frequent performance reviews for recruiters.
• Preparing monthly performance reports for the team performance, ideas, and sharing best practices to develop and improve the team.
• Handling the key accounts with different industries such as (Coca Cola, Egypt Foods, Rich Bake, Aramex, Beko, Radio Talaat, Franke, Soft Rose, TSS, OUD, El Rashedy El Mizan, Target Recruitment, I2, Pharco B, Andalusia Group, Cleopatra Hospitals Group, ISIS, Fouda Pharmacies, and Kayan Skoda&Seat). • Participating in job fairs and career events.

Nov 2015 – Jan 2017 · 1 yr 2 mos · Maadi

• Responsible for internal hiring for FORASNA.
• Assisting FORASNA clients in their hiring and recruitment needs.
• Monitoring the jobs added and assess the quality of the applied candidates.
• Helping Clients with the filtration process on their added jobs.
• Recommending Job Seekers profiles for our clients and making sure that they are satisfied.
• Following up with the clients and making sure that their demands are met.
• Any other related task assigned by Management

May 2015 – Nov 2015 · 6 mos · Maadi

• Determines applicant requirements by studying the job description and job qualifications.
• Get a pool of candidates through different ways such as (Advertisements, employee referrals, online websites, walk-in, recommendations, and phone calls)
• Screen CVs and phone screenings to arrange interviews with them.
• Interview candidates, testing them to make sure that they are fit for the job required.
• Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
• Achieving the targets needed.

Sep 2014 – Apr 2015 · 7 mos · Maadi

• Assist in organizing recruitment-related activities: signing the contracts, giving out handbooks, coordinating training, update internal HR processes & forms
• Maintain all pertinent applicant and interview data in the company's database.
• Respond to internal and external HR related enquiries or requests and provide assistance
• Liaise with other departments or functions (Recruitment, Training, etc.)
• Produce and submit reports on general HR activity
• Assisting with the recruitment and interview processes
• Researching, analyzing, preparing, and presenting hiring statistics
• Measures the performance of HR Recruiters and provides feedback to the mangers

Feb 2014 – Aug 2014 · 6 mos · 6th of October

• Effectively managed a high volume of inbound customer calls.
• Answered a constant flow of customer calls
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Discovering system errors and work on it.
• Supporting the new comers.
• Achieving the targets needed.
• Tracking the wrong information on the system and try to avoid using it.