Jul 2018 – Jul 2019 · 1 yr · Mumbai Metropolitan Region

• Led a 40 strong account management and customer support team across India responsible for generating business and managing the entire customer lifecycle
• Engaged directly with CXOs on company growth & profitability agenda
• Drove roadmap through customer segmentation analysis and implemented targeted strategies across personas
• Worked on improving the overall experience for the customer by developing onboarding plan for customers, and customer support and escalation mechanisms
• Developed Sales Toolkit for field acquisition and account management teams
• Established best practices related to customer pitches, conversion, retention and query resolutions
• Drove customer acquisition through channels like Facebook, Email and Affiliate channels like Indiamart which generated 3000+ Leads and 400+ customers
• Product intervention and marketing initiatives to drive growth and engagement
• Worked with the product team to build internal products and processes for CRM, customer targeting and analysis, customer verification, demand planning and forecast, customer enquiries etc.

Nov 2017 – Jul 2018 · 8 mos · Mumbai Metropolitan Region

• First member of the HR function - Built function from scratch, managing a team of three
• Responsible for recruitment of 100+ employees in different functions within five months - Streamlined recruitment process with reduction in average hiring time by 14 days
• Worked with senior management to mutually define desired competencies and built HR processes to reinforce them
• Responsible for capability building process of the workforce. Involved in publishing of Training SOP, zeroing down on the roles, responsibilities, structure and finalizing the training strategy
• Developed and executed subsequent internal and external programs along with learning workshops and bootcamps
• Managed entire end to end employee life cycle - Recruitment, T&D, Retention, Engagement etc. for 150 employees
• Designed compensation structure, rewards and recognition programs and incentives schemes - responsible for data benchmarking and analysis
• Led and executed key HR projects - HRMS (Qandle) implementation, ESOPs policy, Recruitment outsourcing, Payroll transition, Performance management cycles, Organization culture and Values, Onboarding plan, Workforce planning in different functions

Apr 2017 – Nov 2017 · 7 mos · Gurugram, Haryana, India

• Preparing Job Descriptions, strategic search maps in line with client requirements & understanding of role
• Shortlisting, interviewing & assessing candidates on basis of the understanding of role
• Assist Senior Management in understanding the industry for purpose of strategic business development
• Revamped the client reports to become more strategic and insightful for business development purposes
• Successfully executed various searches across geographies like Thailand, Indonesia, Singapore & India

Jun 2016 – Jul 2016 · 1 mo · Singapore

• Designed a standard process map for recruitment process to be implemented immediately
• Created enablers to reduce the cost of hiring through driving the adoption of referral ploicy, social media initiatvies and consolidating recrutiment vendor list.
• Engineered the strategy for establishing Center of Excellence to conduct recruitment for APAC.

Jun 2013 – Jul 2015 · 2 yrs 1 mo · Noida, Uttar Pradesh, India

• Prepared competitive quotes by process reengineering & suggesting alternative vendors for sourcing
• In-charge of capture planning and retaining new business by identifying & pitching to potential clients
• Accountable for sourced fabric & trims’ quality standards; ensuring ‘right first time’ sample submission
• Developed and managed time and action calendar for an avg. of 100 styles to meet ex-factory deadlines
• Revamped the business model for a major retailer of the export house to test ‘fast fashion’
• Lead time reduction from 45 weeks to 60 days| 25% rise in retailer’s share of business over 10 months
• Implemented ‘Right First Time’ approach amongst operators of the sampling department (18 months) leading to a decline of 51% in end-line re-work levels and in-line roving audit failure rate reduced by 42%
• Reduction in rejection levels from 9% to 4.5% resulting in savings of Rs.14 Lakhs for the company