Prashant Singh

Operations Associate

Noida, Uttar Pradesh, India8 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in data analysis and risk management.
Proven track record in reducing fraudulent activities.
Skilled in leveraging analytics for business growth.

Stackforce AI infers this person is a data-driven professional in the gaming industry with expertise in risk management and user engagement.

Contact

Skills

Core Skills

Customer AcquisitionEscalation Management

Other Skills

AMLCleverTapCustomer InsightCustomer RetentionCustomer SatisfactionData AnalysisData VisualizationData-Driven InsightsDatabasesEmail MarketingExcel VBAGoogle AnalyticsLeadershipMicrosoft OfficeMicrosoft Power BI

About

With a Master's in Business Administration focusing on Business Statistics and a Bachelor of Applied Science, my expertise lies in data analysis and database management, most recently as a Risk Analyst at EWar Games. There, I honed my skills in SQL, Excel, PowerBI, Tableau, and utilized platforms like CleverTap and MoEngage to mitigate risk and identify fraud patterns, ensuring secure and smooth business operations. At EWar Games, our team's collaborative efforts led to the reduction of fraudulent activities, working closely with the marketing department to seal business vulnerabilities. Embracing a culture of constant vigilance and innovation, I contributed to creating a secure environment for business growth and customer trust, leveraging my analytical proficiency to support organizational goals and add a diverse perspective to the dynamic field of risk management.

Experience

Winzo

Escalation Specialist

Apr 2020 – Dec 2020 · 8 mos · New Delhi, Delhi, India

🎮 Escalation Specialist at WINZO Games 🎮
As an Escalation Specialist at WINZO Games, one of India’s leading real-money gaming platforms, I ensure exceptional user experiences by resolving critical issues and managing escalations efficiently. My role revolves around providing seamless support, maintaining user trust, and contributing to the platform's operational excellence.
✅ Customer Acquisition and Campaign Management:
Played a pivotal role in strategic email marketing campaigns to onboard new users and promote platform features effectively.
Designed and executed YouTube shoutout campaigns in collaboration with influencers, resulting in increased user engagement and platform sign-ups.
✅ Escalation Management:
Handled high-priority user issues with efficiency, ensuring timely resolutions that enhance customer satisfaction.
Analyzed recurring escalations and collaborated with cross-functional teams to implement long-term fixes.
✅ Customer Retention Strategies:
Worked closely with the marketing and product teams to implement loyalty programs and user engagement initiatives.
Developed personalized email campaigns to re-engage dormant users and reduce churn rates.
✅ Data-Driven Insights:
Monitored trends in escalations and campaign performance, using analytics to refine strategies and improve results.
Provided actionable feedback to the product and marketing teams to enhance user experience and engagement.
✅ Building Brand Trust:
Fostered strong relationships with users by addressing their concerns with empathy and professionalism.
Ensured compliance with gaming industry standards, contributing to WINZO’s reputation as a user-centric platform.