Zeeshan Anwar

Customer Success Manager

Bengaluru, Karnataka, India7 yrs experience

Key Highlights

Achieved 95% renewal rate across enterprise accounts.
Implemented retention strategies maintaining churn below 5%.
Boosted product adoption by 30% through tailored training.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry, focusing on client retention and growth.

Contact

Skills

Core Skills

Customer SuccessClient Relationship ManagementBusiness Growth

Other Skills

Agile Project ManagementBusiness-to-Business (B2B)Churn ManagementClient OnboardingClient handlingCross-SellingCross-functional Team LeadershipCustomer AcquisitionCustomer EngagementCustomer Escalation ManagementCustomer ExperienceCustomer InteractionCustomer RetentionCustomer SatisfactionCustomer Support

About

With 6+ years in Customer Success and Relationship Management in B2B SaaS, I focus on driving value, building strong client relationships, and supporting long-term growth. At Superset and Simplotel, I led onboarding, improved retention, and introduced scalable processes that boosted engagement and adoption. I bring a blend of technical know-how, proactive communication, and a data-driven approach to solve client challenges and deliver impact. Always up for meaningful conversations—let’s connect!

Experience

Udaan.com

Customer Success Manager

Jun 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India · Hybrid

Enterprise Account Management: Oversaw 10+ enterprise accounts, achieving a 95% renewal rate and 90%+ product adoption across the portfolio.
Customer Onboarding Leadership: Led end-to-end onboarding initiatives, reducing time-to-value for new customers by 30%.
Retention & Advocacy Programs: Implemented tailored retention strategies, maintaining churn below 5% and building strong customer advocacy.
Revenue Expansion: Identified and executed upsell and cross-sell opportunities, driving a 25% increase in additional revenue.
Customer Experience Improvement: Enhanced Net Promoter Score (NPS) by 8–10 points through structured feedback loops and strategic customer engagements.

Churn ManagementKey Account ManagementCustomer SatisfactionCustomer ExperienceBusiness GrowthKey Accounts+12

Superset

Client Relationship Manager

Oct 2021 – Jun 2024 · 2 yrs 8 mos · Bangalore Urban, Karnataka, India · On-site

Account Management Excellence: Handled a portfolio of over 60 strategic accounts, representing around 20% of the company's Annual Recurring Revenue (ARR), ensuring sustained business growth and customer satisfaction.
Customer Retention Strategy: Developed and implemented proactive retention initiatives that consistently kept the customer churn rate below 5%, significantly strengthening client loyalty and long-term partnerships.
Training & Enablement Initiatives: Conducted high-impact training programs and created comprehensive video resources, leading to a 50% increase in customer utilization and deeper product adoption.
Client Engagement & Growth: Fostered strong customer relationships through personalized engagement strategies, resulting in higher platform adoption rates, increased contract renewals, and accelerated revenue expansion.
Technical Collaboration & Customization: Worked closely with engineering and development teams to tailor the software platform to customer needs, swiftly resolving technical challenges and enhancing the overall client experience.
Customer Advocacy & Relationship Management: Served as the trusted advisor and primary point of contact for assigned clients, deeply understanding their business objectives and translating insights into strategic product and service improvements.

Key Account ManagementCustomer SatisfactionCustomer ExperienceBusiness GrowthKey AccountsUpselling+7

Simplotel

2 roles

Senior Technical Operations Specialist

Promoted

Sep 2020 – Oct 2021 · 1 yr 1 mo

Strategic Client Management: Handled a portfolio of top-tier client accounts, achieving high retention rates and contributing to consistent revenue growth.
Customer Adoption & Training: Boosted product adoption by 30% through personalized workshops and training initiatives tailored to client needs.
Cross-Functional Collaboration: Worked with Engineering and Product teams to deliver client-specific solutions, cutting issue resolution time by 35%.
Revenue Growth Initiatives: Led upsell and cross-sell programs, exceeding monthly revenue targets and driving a 25% increase in upsell conversions.
Customer Success Content Creation: Authored impactful blogs, case studies, and success stories, enhancing customer engagement and positioning Simplotel as an industry leader.
Customer Satisfaction Management: Achieved a 98% customer satisfaction score by implementing data-driven success plans and proactive client engagement strategies.
Client Communications & Feature Advocacy: Strengthened communication channels and promoted feature adoption, resulting in a 20% boost in platform usage.

OnboardingTeam ManagementRelationship BuildingCross-functional Team LeadershipClient Relationship ManagementCustomer Experience+6