Sep 2023 – Nov 2023 · 2 mos · Jaipur, Rajasthan

• A brief pause for personal endeavours, focusing on music, health and family.

Nov 2022 – Sep 2023 · 10 mos · Bengaluru, Karnataka, India · Hybrid

• Industry Domain: E-Commerce & Technology
• Lead 2 engineering scrum teams with 12+ resources, driving performance cycle with 360-degree feedback.
• Coordination with Product Managers, and other critical Stake holders in gathering requirements and formulating Roadmaps, and designing implementation strategies.
• Lead scope management programs, Sprint Planning, WBS, along with resource allocation and monitoring. E.g., Weekly Engineering metrics, POD meetings, etc.
• Worked with modern tech stack including Java, Go Lang, Kafka, Mongo, Cassandra, GitHub, bitbucket & AWS.
• Improvised L1/CC escalation SOP and reduced the cases by more than 74%.
• Guiding peers & colleagues in the development of the team and individual goals, providing regular and specific feedback and assessing individual and team performance.
• Drove HLD / Architectural design discussions, Code Reviews & improvised Coding Standards.
• Work closely with architecture & data platform teams to craft technical principles & deployment strategies.

Aug 2021 – Nov 2022 · 1 yr 3 mos · New Delhi, Delhi, India · On-site

• Industry Domain: IT Services & Consulting
• Led and managed a combined onshore and offshore team of 35+ technical professionals, ensuring seamless collaboration and optimal project execution across global locations.
• Built high-performing, self-organising, cross-functional teams—achieved consistently low attrition rates by cultivating a supportive and growth-oriented work environment.
• Partnered with Product and Business leaders to craft and execute long-term product strategies, overseeing Agile release planning and delivery cycles for diverse IT products.
• Directed technical product design initiatives, including architecture planning, algorithm development, API creation, and management of key non-functional requirements (NFRs) such as scalability and security.
• Optimised resource allocation and project delivery to achieve internal financial goals and drive increased profit margins.
• Established and enforced robust technology standards and compliance practices, ensuring consistent quality, security, and adherence across all projects.
• Actively involved in budgeting, team leadership, employee engagement, and building enduring client relationships.
• Revamped technology hiring practices—from interview processes to onboarding—while mentoring new team members through targeted technical and Agile project management training programs.
• Specialised in software architecture, spanning system design, comprehensive code reviews, and ongoing algorithm optimisation.

Apr 2020 – Aug 2021 · 1 yr 4 mos

• Industry Domain - Telecommunications (Roaming)
• Gather business & technical requirements from global Telco client and stakeholders via discussions and critical brainstorming sessions.
• Assisted in evaluating and responding to the requirements of potential new opportunities (RFPs)
• Understand the As-is architecture, processes and issues which can be resolved either through technology or process solutions and create roadmap of the To-be architecture.
• Knowledge of SDLC domain and Agile COTS products: Altassian Jira, GitHub, ServiceNow Service Management
• Worked in as an Acting Technical Project Manager, managing the engineering team in parallel and actively involved in software design and development processes.
• Partnered with the cross-functional teams to understand the requirements, prepare the timelines for delivery of the project, risks identification, scheduling and launch strategy.

Apr 2016 – Mar 2020 · 3 yrs 11 mos

• Industry Domain - Telecommunications (Roaming)
• Provide solution design, requirement gathering and technical consulting on Security and Telecommunication Firewall project.
• Create business use cases, product development, designed launch strategy for multi-vendor deployments.
• Work on NFR requirements, market analysis, identification of opportunity for potential solutions.
• Building proposals and presentation of proposed solutions to clients.

Dec 2012 – Apr 2016 · 3 yrs 4 mos · Noida Area, India · On-site

• (One97 Communications Ltd)
• Industry Domain - Telecommunications (VAS, Voice, VoLTE)
• Owned the One97's NextGen Network Voice Platform "Centerstage" E2E design and Development program for hosting various voice services over GSM, 4G and VoLTE.
• Conducted various internal and external sessions to understand requirements, creating business use cases, and designing launch strategies.
• Experience in Session & Live Streaming technologies. E.g., SIP, VoIP, WebRTC, Audio/ Video Codec, RTP, RRTP, etc.
• Designed and implemented various Agile methodologies and SDLC processes for quality service deliverables and established companywide knowledge base portal.
• Actively involved with and managed the engineering development & support teams.
• Awarded with the Title of "Father of Centerstage" for successfully launching platform over 19 operators globally.
• Conducted trainings and presented various product knowledge sessions across company and customer level.

Apr 2011 – Dec 2012 · 1 yr 8 mos · Gurgaon, India · On-site

• Industry Domain - Telecommunications (VAS, Messaging)
• Product Optimization & enhancement of VAS Service - Miss Call Alert (MCA) application for major telecom service providers like Irancell, Airtel, Uninor, Etisalat, Aircelt, etc. in order to sustain heavy traffic condition.
• Design & Development of Linux/Unix based PRISM (Pre-Installation & Status Monitoring) Tool for MCA 7.0, 8.0 Deployment platforms.
• CCXML Framework & Sigtran Protocol Integration in MCA latest versions.
• Handling L3 Support Issues for various MCA application.
• Pre-PVG (Product Validation Group) Testing of MCA & Call Completion application for Quality Assurance.

May 2010 – Mar 2011 · 10 mos · Gurgaon, India · On-site

• (Acquired Aricent Technologies (H.) Ltd.)
• Industry Domain - Telecommunications (IN, Charging)
• Alcatel-Lucent's ICC-CRE project and as a part of CIT(Central Installation Team) providing live installation to various telecom clients and also part of i-TEC team monitoring and fixing issues of ICC/CRE (Instant Convergent Charging / Convergent Rating Engine) keeping track of charging of all kind of mobile services based on Intelligent Networks (IN), handling protocols e.g., TCAP, MAP, INAP, Diameter, etc.

May 2009 – Jan 2010 · 8 mos · Jaipur, Rajasthan, India · On-site

• Industry Domain - E-Commerce (Portals)
• On for Project Schoolsearch.in. An online portal website providing complete information about all the K-12 Schools across the Indian Territory.

May 2007 – Jun 2007 · 1 mo · Temirtau, Karaganda, Kazakhstan · On-site

• Studied the steel-making process at the plant.
• Successfully installed & monitored a computer network having a router (Cisco6000) and switch (Cisco3550). Work constituted of coding for router and switch, ensuring connectivity and setting up of network consisting of 4 hosts and DNS, DHCP and MS Exchange servers.