USHA SAPKAL

Operations Associate

Mumbai, India15 yrs 4 mos experience
Highly Stable

Key Highlights

  • 14+ years in talent acquisition and recruitment.
  • Expert in building GCCs and scaling teams.
  • Proven track record in high-volume recruitment.
Stackforce AI infers this person is a Talent Acquisition Leader with expertise in scaling teams across diverse industries.

Contact

LinkedIn

Skills

Core Skills

Talent AcquisitionClient ManagementDelivery ManagementTeam Building

Other Skills

Account ownershipAdministrationAdministrative AssistantsCRMCandidate pipelinesCandidate sourcingClient ServicesClient coordinationClient partnershipClient successClientSuccessContract RecruitmentContract staffingCoordinationCustomer Service

About

Talent Acquisition Leader with 14+ years of experience in recruitment, client management, and end-to-end hiring delivery. I specialize in building GCCs from scratch, scaling high-performing teams, and hiring top talent across technology and business functions. Known for strong stakeholder partnerships and solving complex hiring challenges, I deliver consistent results in fast-paced environments. I bring deep expertise across the full recruitment lifecycle—from role definition and competency mapping to strategic sourcing, evaluation, and successful onboarding. With experience across industries such as Cybersecurity, Telecom, Semiconductor, BFSI, E-commerce, Real Estate, Saas and Logistics, I understand diverse business needs and design hiring solutions that drive business outcomes. Specialties include: - GCC Hiring & Team scaling - RPO -led High Volume Recruitment Programs - Campus hiring - Contract, C2H & Lateral Full-Time Hiring - TA Strategy, Workforce Planning, Capacity Mapping - Leadership, Niche & Emerging Technology Hiring - Building Scalable Talent Pipelines from scratch - Stakeholder Management & Delivery Governance - Salary Benchmarking & Market Compensation Advisory - Data-Driven Talent Insights & Market Intelligence I’m passionate about driving organizational growth through talent, building strong teams, and creating recruitment processes that are scalable, efficient, and outcome-driven.

Experience

Rpa infotech india pvt ltd.

Sr. Delivery Manager

Apr 2025 – Nov 2025 · 7 mos

  • Lead end-to-end technology hiring for global MNC clients, ensuring timely and high-quality talent delivery.
  • Specialize in contract staffing, driving volume hiring while maintaining strong sourcing pipelines.
  • Manage and mentor a team of recruiters to ensure consistent performance, productivity, and hiring excellence.
  • Strengthen client partnerships through proactive communication, requirement management, and expectation alignment.
  • Handle escalations effectively by providing quick resolutions, improving service delivery, and maintaining client trust.
End-to-end technology hiringContract staffingTeam managementClient partnershipSourcing pipelinesTalent Acquisition+1

Xl advisors

3 roles

Client Success Manager

Jan 2024 – Apr 2025 · 1 yr 3 mos

  • Owned end-to-end client success for product & e-commerce accounts, ensuring smooth hiring delivery and business retention.
  • Strengthened relationships with stakeholders, driving strategic hiring discussions and workforce planning.
  • Closed multiple niche and high-priority technology roles across backend, frontend, full stack, cloud, data, and product teams.
Client successStrategic hiringWorkforce planningStakeholder relationshipsClient ManagementTalent Acquisition

Delivery Manager

Jan 2023 – Apr 2025 · 2 yrs 3 mos

  • Managed complete recruitment delivery cycles, leading tech hiring teams to meet aggressive timelines and quality targets.
  • Built new client accounts from scratch, setting up processes, workflows, and hiring roadmaps.
  • Ensured seamless coordination across sourcing, screening, interviewing, offer negotiation, and onboarding.
Recruitment delivery cyclesTech hiringProcess setupCoordinationTalent AcquisitionDelivery Management

Account Manager

Jan 2020 – Feb 2023 · 3 yrs 1 mo

  • Led account ownership for key hiring programs, aligning hiring strategy with client needs and business goals.
  • Coordinated closely with client stakeholders to understand niche tech skill needs and deliver high-quality candidate pipelines.
  • Managed volume, niche, and lateral hiring across multiple tech domains with consistent closure success.
Account ownershipHiring strategyClient coordinationCandidate pipelinesClient ManagementTalent Acquisition

Innovalus technologies

Associate Account Manager - HR

Jun 2014 – Jan 2020 · 5 yrs 7 mos · Bangalore

  • Led full-cycle technology hiring and built GCC setups for two clients from scratch, covering talent strategy, sourcing, and operations.
  • Drove high-quality hiring across permanent, contract, and C2H positions while managing recruiter teams for timely, efficient delivery.
  • Managed client interactions, requirement gathering, and escalations, ensuring strong partnerships and consistent service excellence.
  • Recruited niche talent across Telecom, Networking, Security, and IT roles, leveraging multi-channel sourcing and structured screening.
  • Delivered data-driven hiring decisions through accurate MIS reporting, interview coordination, and end-to-end process optimization
Full-cycle technology hiringGCC setupsTalent strategyRecruiter team managementTalent AcquisitionTeam Building

Disha placement services

IT Recruiter (Freelancer)

Jan 2014 – Jun 2014 · 5 mos · Bangalore

  • Analyze and understand client requirements to define accurate hiring needs.
  • Manage the complete recruitment lifecycle, ensuring quality and timely delivery.
  • Evaluate sourced resumes for skill relevance, quality, and compliance with client standards.
  • Screen candidates for availability, experience fit, compensation, relocation, and eligibility.
  • Source, identify, and recruit top talent using job portals, social media, and networking channels.
  • Engage with consultants and technical professionals to validate skills and project experience.
  • Utilize creative sourcing methods across online platforms and industry contacts to build strong pipelines.
  • Handle multiple hiring mandates simultaneously with strong prioritization and execution.
  • Maintain detailed MIS reports for tracking, performance, and client reporting.
  • Successfully recruited for diverse technologies including Java, PHP, .NET/C#, Hybris, UI/UX and more.
Recruitment lifecycleResume evaluationCandidate sourcingMIS reportingTalent Acquisition

Sahaj consultancy

HR Recruiter (Freelancer)

Jun 2012 – Dec 2013 · 1 yr 6 mos · Bangalore

  • Managed end-to-end sourcing through job portals, LinkedIn, and social forums, coordinated interviews with clients, shared feedback, and ensured continuous follow-up with offered candidates until onboarding.
  • Maintained accurate and up-to-date MIS reports for tracking candidate pipelines and hiring status.
  • Specialized in recruiting for Java, SAP, Microsoft, and Web technologies, delivering quality hires across IT roles.
  • Achieved a high number of offers and successful onboardings across both IT and Non-IT requirements.
SourcingInterview coordinationMIS reportingTalent Acquisition

V2 solutions

Content Quality analyst

Dec 2009 – Dec 2011 · 2 yrs · Navi Mumbai

  • Worked on SAP (Material Management Module) for client Warner Bros, delivering high-quality data management tasks.
  • Conducted research across multiple platforms (IMDB, Amazon, etc.) to gather accurate movie-related information.
  • Managed documentation and maintained databases using advanced Excel functions (VLOOKUP, HLOOKUP, IF).
  • Ensured timely project launches on client platforms within strict deadlines.
  • Provided clear and regular project status updates to senior stakeholders.
  • Led and trained a team of 3 on SAP and Excel best practices.
  • Collaborated directly with clients, ensuring alignment and smooth execution.
Data managementResearchDocumentation

Education

Fatima Women's College

Master of Business Administration (MBA) — HR & system

Jan 2003 – Jan 2005

Devasakayam Annathayammal college (Affiliated to Madurai Kamaraj University)

Bachelor's Degree — Computer Science

Jan 2001 – Jan 2003

Seventh day Adventist Matriculation Higher Secondary School

High School — Higher Education/Higher Education Administration

Jan 2000 – Jan 2001

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