Shobha Sivasubramaniam

Associate Consultant

Chennai, Tamil Nadu, India28 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over a decade of impactful corporate training experience.
Certified POSH trainer promoting workplace safety.
Trusted by leading organizations for workforce enhancement.

Stackforce AI infers this person is a Corporate Training Expert specializing in Customer Service and Employee Development.

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Skills

Core Skills

Training DeliveryLeadershipCustomer Service Management

Other Skills

Analytical SkillsCollaborative Problem SolvingCommunicationCommunication SkillsCommunication and Interpersonal SkillsConflict ManagementCritical ThinkingCustomer ExperienceCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionCustomer ServiceCustomer Service ExcellenceEmail EtiquetteEmployee Development

About

Experienced Freelance Associate Trainer | Corporate Training Expert | Certified POSH Trainer 👋 Meet Shobha, a seasoned Freelance Associate Trainer with an extensive background in customer service and a passion for empowering individuals through effective training. She started her career at Bluedart Express Limited, where she steadily grew from Customer Service Representative to Assistant Manager Customer Service, and in that tenure, she simultaneously took on the role of Internal Trainer, making a significant impact within the organisation. 🎓 Dedicated and results-driven Associate Trainer with over a decade of experience in delivering impactful corporate training programs. Specialized in empowering organizations to enhance their performance and achieve tangible results. Trusted by leading organizations such as ITC, TVS Group, Blue Star, Videocon, and Vodafone for enhancing their workforce capabilities and driving sustainable growth. Certified POSH trainer dedicated to fostering a safe and inclusive workplace culture. 📩 Connect with Shobha to learn more about her customer service and training expertise and explore how she can contribute to your organization's success.

Experience

Freelance

Seasoned Freelance Associate Trainer

Dec 2007 – Present · 18 yrs 4 mos · Chennai Area, India · Hybrid

Seasoned Freelance Associate Trainer with a proven track record of over a decade in delivering impactful training programs, with 1500+ days of training. Trusted by leading organizations such as ITC, TVS Group, Blue Star, Videocon, and Vodafone for enhancing their workforce capabilities and driving sustainable growth.
Shobha's training expertise covers a wide range of modules, including but not limited to:
Customer Service Excellence: Equipping employees with the skills and mindset to provide exceptional service, leading to increased customer loyalty and satisfaction.
Communication and Interpersonal Skills: Enhancing verbal and written communication abilities, fostering effective collaboration and strong professional relationships.
Problem-Solving and Decision-Making: Cultivating critical thinking skills to tackle complex challenges and make informed decisions within the organization.
Time Management: Equipping individuals with practical strategies and techniques to optimize productivity and achieve work-life balance.
Leadership Skills: Cultivating leadership qualities among participants to foster a strong and motivated team, resulting in improved organizational performance.
Communication Skills: Enhancing verbal and non-verbal communication abilities to foster effective collaboration, build strong relationships, and drive successful outcomes.
Self Development: Empowering individuals to unlock their potential, cultivate a growth mindset, and achieve personal and professional success.
POSH Training: Certified trainer in Prevention of Sexual Harassment (POSH), conducting engaging and comprehensive workshops to promote a safe and inclusive work environment.
Passionate about continuous learning, Shobha stays up-to-date with industry best practices and emerging trends in customer service and training methodologies. She thrives on helping individuals unlock their potential and achieve professional success.

Customer Service ExcellenceCommunication and Interpersonal SkillsProblem-Solving and Decision-MakingTime ManagementLeadership SkillsSelf Development+3

Blue dart

Assistant Customer Service Manager

Jul 1993 – Jan 2004 · 10 yrs 6 mos · Chennai Area, India · On-site

Shobha started her career at Bluedart Express Limited, where she honed her skills in delivering exceptional customer service. She steadily grew from Customer Service Representative to Assistant Manager Customer Service. Over the course of 10+ years, she built a solid foundation in understanding customer needs, resolving queries efficiently, and ensuring customer satisfaction.
Recognising Shobha’s exceptional communication skills, in-depth product knowledge, and ability to connect with colleagues, Bluedart Express Limited entrusted her with the added responsibility of becoming an Internal Trainer. For 750 days, Shobha dedicated herself to training various programs across modules within the organization.
Shobha's commitment to employee development has made a profound impact within Bluedart Express Limited. Her training programs have equipped numerous individuals with the necessary skills to excel in their roles, contributing to improved customer experiences and organizational growth.

Customer ServiceInternal TrainingCommunication SkillsEmployee DevelopmentCustomer Service ManagementTraining Delivery