Ritika Chawla

Associate Consultant

Noida, Uttar Pradesh, India11 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer success management.
Strong ability to strategize solutions for customer challenges.
Exceptional communication skills fostering cross-functional collaboration.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry.

Contact

Skills

Core Skills

Project ManagementSolution ImplementationCustomer SuccessCustomer OnboardingCustomer EngagementBusiness ConsultingCustomer SupportTechnical Support

Other Skills

Account ManagementAccount PlanningAdoptionBusiness DevelopmentBusiness ReviewsClient Success & RetentionCommunicationCustomer AdvocacyCustomer Escalation ManagementCustomer ExperienceCustomer Relationship Management (CRM)Customer RequirementsCustomer SatisfactionCustomer ServiceCustomer Service Management

About

Highly motivated and results-driven Customer Success Manager with a passion for building strong, lasting relationships with clients. I thrive on understanding customer needs, ensuring their success, and driving positive outcomes. With a proven track record of delivering exceptional customer experiences, I excel at strategizing solutions to address challenges and maximize satisfaction. My strong communication and interpersonal skills enable me to collaborate effectively with cross-functional teams and stakeholders to drive business growth.

Experience

Eightfold

4 roles

Senior Consultant

Feb 2024 – Present · 2 yrs 1 mo

Training DeliveryProject DeliverySolution ImplementationProject ManagementSoftware Implementation

Customer Success Manager

Promoted

Mar 2023 – Feb 2024 · 11 mos

Spearhead customer onboarding, ensuring seamless integration and product adoption for new clients.
Conduct regular check-ins and proactively engage with clients to understand their goals and challenges.
Collaborate cross-functionally with sales, product, and support teams to address customer needs and concerns.
Develop and deliver customer success plans, outlining key milestones and success metrics.
Analyze customer usage data to identify trends, opportunities, and areas for improvement.
Provide product training and educate customers on best practices to maximize value from the product.
Act as a customer advocate, gathering and relaying customer feedback to inform product development.

Business ConsultingAdoptionBusiness ReviewsCustomer ExperienceUpsellingStrategic Relationships+7

Assisstant Manager- Customer Success

Promoted

Nov 2021 – Mar 2023 · 1 yr 4 mos

Address customer issues and concerns promptly. Coordinate with internal teams to provide solutions.
Gather customer feedback and convey it to the product and development teams. Advocate for product improvements based on customer needs.
Maintain positive customer relationships, ensuring customer satisfaction, and driving the long-term success of both customers and the company.

Business ConsultingBusiness ReviewsProduct DemonstrationCustomer EngagementStrategic RelationshipsVoice of the Customer+8

Technical Support Engineer

Feb 2020 – Nov 2021 · 1 yr 9 mos

Customer Escalation ManagementCustomer Satisfaction

Adobe

2 roles

Senior Technical Support Consultant

Promoted

Apr 2016 – Feb 2020 · 3 yrs 10 mos

I majorly work with the Enterprise Customers regarding any technical issues that they might face in their Integration with Adobe Sign application. I assist in setting up Integrations with Salesforce, Sharepoint, Dynamics, or using our webservices API’s in their custom built applications, and troubleshoot the issues that might occur.
As a Senior Consultant, I act as an Intermediary between the Customers and the Engineering team, and log bugs and take feature requests to help improve the product. I also design customer facing Knowledge Base Articles.

Customer RequirementsMultitaskingPost-Sales SupportRelationship BuildingCustomer SatisfactionWritten Communication+2