Jul 2020 – Jan 2022 · 1 yr 6 mos · Hyderabad, Telangana, India · Remote

• ⦿ Managing global entity data across Salesforce CRM and Global Master Data Management (Informatica) platform
• ⦿ Supporting Deloitte Australia with data management, data governance and ServiceNow requests for CRM and MDM
• ⦿ Optimising and automating multiple processes to increase efficiency and reducing Turn
• Around Time
• ⦿ Responding appropriately and in a timely manner to complex requests for business
• information
• ⦿ Supporting and maintaining the existing database and BI systems, implementing changes to
• existing BI systems, applying analytics to improve business results

May 2019 – Jul 2020 · 1 yr 2 mos · Bengaluru, Karnataka, India

• ⦿ Managing team for PAN India Fleet Monitoring System through an enterprise IoT connected vehicle solution, growing transparency and dropping misuse through automation and reducing fuel payments by 12%
• ⦿ Collaborating with multiple cross-functional teams and stakeholders across business functions to facilitate operations proficiently
• ⦿ Working on the development of the internal ERP system for the business with third party vendor
• ⦿ Maintaining data and generating report on the daily basis and creating an internal dashboard that gives business performance to the internal stakeholders
• ⦿ Running daily fleet performance and broadcasting to the top level management, data analysis for efficient decision-making
• ⦿ Co-ordinating with vendors, OEMs, leasing and insurance organisations, mapping their as-is process with organisational procedures to design and implement new process
• ⦿ Supervising the operations team to solve critical issues to achieve maximum quality and decrease customer escalations
• ⦿ Introducing various changes and updates on the Dependo website and android application to boost customer experience and safeguard hassle free operations, increased efficiency by 20%
• ⦿ Forming retail outlet, designing and realising process maps for various projects for B2C customers
• ⦿ Working on eKYC operations for top BFSI clients, managing expectations with diverse set of business stakeholders
• ⦿ Conducting review meetings on monthly basis to keep a check on the performance of the projects at regional level
• ⦿ Implemented corporate goals, short & long-term budgets, managing inventory & assets for the achievement of goals
• ⦿ Knowledge of Amazon Metrics for Quality parameters for DC improvement

May 2018 – Apr 2019 · 11 mos · Bengaluru, Karnataka, India

May 2017 – Jun 2017 · 1 mo · Bengaluru, Karnataka, India

• ⦿ Formulated a Six Sigma design to reduce the Turn Around Time (TAT)
• ⦿ Observed and studied the hospital discharge process for in-patients
• ⦿ Statistically analysed the data using Minitab to find the causes of delay
• ⦿ Built a new SOP & process map with the statistical analysis
• ⦿ Reduced the TAT by 43.33% with the given recommendations