May 2025 – Sep 2025 · 4 mos · Singapore · Remote

• Project Manager & Zoho Developer with 4.6+ years of experience in project delivery, business analysis, and Zoho platform customization. Skilled in managing projects end-to-end using Agile & Waterfall, ensuring on-time and quality delivery.
• Project Planning & Delivery: Defined scopes, timelines, and resource plans; managed multiple projects from initiation to closure.
• Zoho Expertise: Customized Zoho CRM, Books, Recruit, Creator, Analytics & Projects using Deluge scripting, workflows, and automation.
• Business Analysis: Conducted stakeholder interviews, gathered requirements, and created BRDs, FRDs, user stories & wireframes.
• Process Improvement: Streamlined workflows, reduced manual effort, and implemented scalable solutions to support growth.
• Data & Reporting: Built actionable dashboards in Zoho Analytics for sales, finance, and recruitment KPIs.
• Collaboration & Training: Worked with cross-functional teams, managed stakeholders, and conducted user training for smooth adoption.
• Passionate about leveraging tech, data, and process optimization to deliver measurable business value.

Dec 2024 – May 2025 · 5 mos · Pune · On-site

• Zoho System Management: Manage Zoho applications to ensure smooth operations and resolve system challenges efficiently.
• Documentation: Prepare and maintain Zoho system manuals, user guides, and process documentation for clarity and reference.
• Training Delivery: Organise and deliver tailored training sessions to help team members effectively utilize Zoho tools.
• Dashboard Creation and Integration: Design dashboards for actionable insights and integrate Zoho with SAP to streamline data and operations.
• Quality Application Implementation: Lead the implementation of the company’s Quality App, ensuring functionality and compliance with organizational standards.
• Team Collaboration: Work closely with cross-functional teams and the C group to align Zoho systems with business needs and objectives.
• Software Development: Develop customized solutions using Zoho apps, addressing business requirements and enhancing efficiency.
• Bug Fixing and Post-Production Support: Identify and resolve issues promptly while ensuring system stability and performance.
• Zoho CRM Development: Customise Zoho CRM with Deluge Programming, Workflows, Blueprints, Widgets, and Connectors to meet business goals.
• Lifecycle Management: Oversee the end-to-end lifecycle of Zoho projects, including development, deployment, and maintenance.
• Solution Analysis and Improvement: Evaluate and enhance Zoho solutions, implementing improvements to optimize performance.
• System Expertise: Leverage a deep understanding of Zoho’s capabilities and limitations to design effective solutions.

Oct 2022 – Nov 2024 · 2 yrs 1 mo · Ahmedabad, Gujarat, India · Remote

• Salesforce & CRM Management: Managed Salesforce and Zoho CRM, handling user accounts, data
• imports, integrations, and custom reporting.
• Stakeholder Engagement & Requirements Gathering: Collected and documented business and
• technical requirements, translating them into actionable solutions.
• Data Analysis & Insights: Provided data-driven insights using Excel, SQL, and Salesforce; created
• visualizations in Power BI and Tableau for informed decision-making.
• Project Leadership: Led cross-functional projects with JIRA, Asana, and Trello, ensuring timely and
• within-budget delivery.
• Process Improvement: Conducted gap analysis and optimized workflows to enhance operational
• efficiency.
• Documentation: Produced BRD, RFI, RFP, and Functional Specifications for clear project
• communication and alignment.

Sep 2022 – Nov 2022 · 2 mos · India · Remote

• Data Analysis: Collect, clean, and analyze data to support business insights and decision-making.
• Model Development: Assist in building, testing, and validating predictive models using machine learning and statistical techniques.
• Data Visualization: Create and present data visualizations, dashboards, and reports to communicate findings effectively.
• Collaboration: Work closely with the data science team to support various stages of the data science lifecycle, from data gathering to model deployment.
• Research and Innovation: Stay updated with the latest data science trends and tools to propose innovative solutions for business challenges.
• Documentation: Maintain accurate documentation of data processes, models, and findings for future reference and knowledge sharing.
• Tool Proficiency: Gain hands-on experience with data science tools such as Python, R, SQL, Excel, and visualization platforms like Power BI or Tableau.

May 2022 – Oct 2022 · 5 mos · Pune, Maharashtra, India · Remote

• Data Analysis & Integrity: Collected, processed, and analyzed large datasets using Excel, SQL, and
• Power BI to ensure data accuracy and integrity, enabling informed decision-making.
• Reporting & Insights: Generated and presented reports using Power BI and Tableau, delivering
• actionable insights to clients and stakeholders.
• Client Relations & Issue Resolution: Acted as a key contact for client queries, ensuring timely and
• effective issue resolution.
• Project Coordination & Documentation: Supported project coordination, including requirements
• gathering and documentation, using tools like JIRA, Asana, and Trello for smooth workflow
• management.
• Comprehensive Documentation: Maintained detailed records, including BRD, RFI, and RFP
• documents, to support clear communication and project alignment

Feb 2021 – May 2022 · 1 yr 3 mos · Pune, Maharashtra, India · Remote

• LMS & Machine Learning Management: Managed Learning Management Systems (LMS) using
• Machine Learning tools to enhance efficiency and user experience.
• Data Handling & Analysis: Processed large datasets with Excel and SQL, ensuring accuracy,
• integrity, and adherence to strict guidelines.
• Client Coordination & Multi-Client Handling: Coordinated with multiple clients simultaneously,
• serving as the main point of contact and ensuring timely responses and issue resolution.
• Reporting & Decision Support: Created Power BI reports to provide actionable insights, supporting
• data-driven decision-making for clients and stakeholders.
• Machine Learning Integration: Applied machine learning techniques to identify trends, optimize
• processes, and improve LMS performance.