Prathmesh Tiwari

Business Development Executive

Navi Mumbai, Maharashtra, India7 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 7 years of experience in Tele-sales management.
Led a team of 20+ to achieve sales objectives.
Managed a portfolio of 61k customers effectively.

Stackforce AI infers this person is a Sales and Operations Leader in the Fintech industry.

Contact

prathameshtiwari965@gmail.com LinkedIn

Skills

Core Skills

LeadershipSales ManagementSalesCustomer Relationship ManagementOperations Management

Other Skills

Aadhar EnrollmentCustomer EngagementCustomer ServiceData AnalysisIRDA CertifiedLoan DisbursementMicrosoft OfficeNISMP&L ManagementSales OperationsTeam ManagementTechnical CommunicationTelesales

About

7+ years of work experience in Tele-sales Business managing team size of 20+ employees, Sales and Operations handling, Managing a portfolio of 61k customers. Responsible for P&L, portfolio deepening, Hooks uptake, coverage, NTB acquisition and other cross sell businesses like Assets (HL, SBL, Wheels, GL, PL), Liabilities (CASA & TD) both and Investment (MF, HI, LI, GI, Investment plans and Stock Market). Ability to adapt and work jointly on new processes and stakeholders to drive organizational Goals. Technical Qualification MS Office – Complete MS Word. MS Excel – V Lookup, H Lookup, Pivot table, Data Validation, Formulae, 3D charts, Delimitation, Concatenation, Creating of dashboards, monthly MIS, Creation of Reports, Tracking Daily Uptakes. MS Access -Database tables creation, Data entry control, Dynamic user data forms. MS Power Point – Preparations and Presentations Power point slide’s & projects. Internet Using – All browsing and data recovery, social Media. MS Outlook – Mailing Process & Mail Ethics.

Experience

Au small finance bank

Team Lead

Sep 2019 – Present · 6 yrs 6 mos · Navi Mumbai, Maharashtra, India · On-site

Responsible for managing a team of 20 Virtual Relationship Managers in order to ensure that the portfolio objectives like sales, income, regular service interactions etc are met and customers are serviced properly.
To ensure that each VRM meets the defined objectives of the Portfolios raced under the VRM program.
Ensure, the VRM is engaging with all his customers regularly and in a proper manner by monitoring the VRMS calls.
Responsible for P&L and handling all banking products like - Insurance( Health+ Life ), MF(SIP), Asset (PL, CC, SBL, HL, LAP, Wheels,OD), Liability (CASA, FD, RD.
Conduct sup reviews to increase team productivity.

Team ManagementSales OperationsP&L ManagementCustomer ServiceLeadershipSales Management

Home credit india

Telesales Specialist

Jun 2018 – May 2019 · 11 mos · Thane, Maharashtra, India

Telesales specialist - Selling personal loan and awarded as a higher loan disbursement office in Mumbai zone also certified by Risk, operation, Product Team.

TelesalesLoan DisbursementCustomer EngagementSalesCustomer Relationship Management