Arup Ghosal

Business Development Executive

Kolkata, West Bengal, India2 yrs 3 mos experience

Key Highlights

Proven track record in driving sales conversions.
Expertise in digital marketing and data analytics.
Strong customer engagement and relationship management skills.

Stackforce AI infers this person is a Digital Marketing and Banking Sales professional with expertise in customer engagement and data analysis.

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Skills

Core Skills

Sales ManagementCustomer EngagementTrade Finance OperationsBusiness AnalysisAccount Management

Other Skills

B2B MarketingBanking ApplicationsBusiness DevelopmentCRM ToolsCanvaClient RelationsCommunicationContent MarketingData AnalysisData CollectionData-driven MarketingEmail MarketingEvent ManagementFOREX DealingsGoogle Analytics

About

Dynamic and results-driven professional with 1.10 years of experience across banking sales, trade operations, customer engagement, and technical support, combined with strong academic training in Marketing, Digital Marketing, and Business Analytics. Skilled in digital marketing fundamentals, market research methodologies, consumer insights, and data-driven decision-making. Demonstrated ability to manage end-to-end customer journeys, conduct market surveys, generate leads, and support sales growth across roles at ICICI Bank, HDFC Bank, Globiva, and various internships. Experienced in tools like Excel, SQL, Power BI, and CRM platforms, with a proven track record of driving sales conversions, delivering technical solutions, and conducting primary and secondary research. Passionate about leveraging data, digital marketing strategies, and market insights to support business growth and enhance customer experience.

Experience

Globiva

Associate

Sep 2025 – Present · 6 mos · Kolkata, West Bengal, India · On-site

Managed inbound calls for Flipkart CABN Sale Voice Process, driving product sales and providing technical support on order
placement, payments, and platform usage.
Identified customer needs, resolved technical issues, and successfully upsold products, consistently achieving and exceeding sales
targets.
Utilized CRM tools to track customer interactions, manage leads, and ensure accurate documentation of technical support and sales activities.
Collaborated with technical and backend teams to resolve complex customer issues, improving first-call resolution rate and reducing turnaround time.
Ensured compliance with data security and process guidelines while delivering high-quality customer service and sales solutions.
Delivered 17 customer conversions in the Big Billion Days 2025 campaign, demonstrating strong sales and customer engagement skills.

Customer EngagementTechnical SupportSales ManagementCRM Tools

Icici bank

Deputy Manager (Grade 2)

Apr 2023 – Jun 2024 · 1 yr 2 mos · Kolkata, West Bengal, India · On-site

Managed and maintained a portfolio of 200+ customer trading accounts, ensuring accurate execution, relationship retention, and timely issue resolution.
Financed transactions and credit facilities totaling over ₹90 crore+, supporting portfolio growth while maintaining strong risk and compliance standards.
Managed trade finance operations, FOREX dealings, and supported Import-Export customers.
Handled trade finance instruments such as Letters of Credit (LC), Bank Guarantees (BG), Fixed Deposits (FD), and Bill of Lading (BL).
Engaged with FOREX customers to address their trade-related requirements and ensured a seamless banking experience.
Utilized banking applications such as NTS, SWIFT, and OMNIFLOW for trade operations and transaction processing.
Leveraged data analysis tools like Microsoft Excel and SQL for transaction analysis and reporting.
Ensured adherence to banking regulations and trade finance policies.
Maintained accurate records and documentation of trade transactions.
Coordinated with internal teams and external stakeholders to manage trade operations effectively.

Trade Finance OperationsFOREX DealingsData AnalysisBanking ApplicationsBusiness Analysis

Talentserve

Summer Intern

May 2022 – Jul 2022 · 2 mos · Mumbai, Maharashtra, India

Research SkillsInterpersonal SkillsCommunication

Hdfc bank

Sales Executive

Dec 2019 – Jul 2020 · 7 mos · Greater Kolkata Area

Promoted and sold construction equipment loans to retail customers in Kolkata.
Engaged with prospective clients to understand their financial needs and provide tailored loan solutions.
Conducted cold calls to over 50 potential leads to identify business opportunities.
Scheduled and attended meetings with more than 40 prospective clients to present loan offerings.
Successfully converted 15 leads into customers by negotiating favorable interest rates.
Built strong customer relationships to ensure satisfaction and repeat business.

SalesCustomer EngagementNegotiationSales ManagementAccount Management