Punit Banga

CEO

Gurugram, Haryana, India23 yrs 2 mos experience

Highly Stable

Key Highlights

Expert in digital transformation and customer experience.
Proven track record in strategy implementation across industries.
Leader in innovative automotive solutions and e-commerce strategies.

Stackforce AI infers this person is a Digital Transformation Leader with expertise in Automotive and Customer Experience sectors.

Contact

Skills

Core Skills

Digital TransformationStrategy ImplementationCustomer ExperienceBusiness StrategyOperations TransformationStrategy DevelopmentBusiness TransformationPerformance Management

Other Skills

Analytical SkillsAnalytics StrategyBusiness IntelligenceBusiness ProcessBusiness Process ImprovementBusiness Process Re-engineeringChange ManagementChannel Strategy DevelopmentCross-functional Team LeadershipCustomer AcquisitionCustomer Value ManagementDigital Business ModelDigital StrategyE-CommerceE-Commerce Management

About

Experienced professional with a demonstrated history of bringing positive change to businesses, leveraging principles of digital transformation in business operations, analytics and customer experience.

Experience

Capgemini invent

Automotive Practice Lead

Dec 2023 – Present · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

Strategy ImplementationDigital Transformation

Nissan motor corporation

2 roles

Digital Transformation - Africa, Middle-East, India, Europe and Oceania

Nov 2022 – Dec 2023 · 1 yr 1 mo

Strategy ImplementationDigital Business ModelAnalytical SkillsDigital TransformationDigital StrategyGlobal Strategy

General Manager, Customer Experience Transformation

Aug 2018 – Nov 2022 · 4 yrs 3 mos

Develop and manage overall strategy for Customer Experience, covering entire journey from discovery to ownership to repurchase
Design, assess and implement Martech solutions to build end-to-end marketing technology platform to support personalized customer journeys and customer analytics (Machine Learning)
Manage end-to-end e-Commerce platform – improve online conversions and generate additional revenues
Launch of Car-as-a-Service product from OEM to drive revenue growth (Nissan Intelligent Ownership)
Digital customer journey management through audience segmentation and attribution modeling to drive customer acquisition
Manage digital partner ecosystem including digital agencies, online aggregators and key strategic
partnerships

Strategy ImplementationDigital TransformationCustomer Experience

Apollo tyres ltd

Divisional Head - Customer Experience

Apr 2017 – Aug 2018 · 1 yr 4 mos · Gurgaon, India

Customer centric transformation of product lifecycle management in CV category – industry-first business model including pay-per-usage delivery model
Established customer value management and a transformational approach to understand market dynamics and drive growth strategy
Developed and established industry-first market mapping and segmentation solution to drive market planning

Strategy ImplementationDigital TransformationCustomer ExperienceBusiness Strategy

Rio tinto

Principal Advisor, Strategy

Sep 2015 – Mar 2017 · 1 yr 6 mos · Gurgaon, India

Led roadmap and pilot implementation for Robotics Process Automation (RPA) led operations transformation
Development of GBS country strategy for one of the largest geographies

Strategy ImplementationDigital TransformationOperations TransformationStrategy Development

Capgemini invent

Director, Digital Transformation

Jul 2011 – Aug 2015 · 4 yrs 1 mo · Gurgaon, India

Business Transformation for a large automobile distribution company in GCC: Sales, Marketing and SCM
Enterprise Performance Management transformation for a large automobile OEM in the areas of Sales, Marketing & Supply Chain
Analytics strategy design for a large Pharma player in the area of manufacturing & supply chain
Business Transformation for a mid-sized services company to improve NFO on balance sheet

Strategy ImplementationDigital TransformationBusiness TransformationPerformance Management