Jan 2012 – Nov 2016 · 4 yrs 10 mos

Jun 2010 – Jan 2012 · 1 yr 7 mos

• Run a large program for a Fortune-10 customer
• Portfolio includes Employee Benefits administration, Accounts Payable, Payroll, Freight Payables, Compute Billing etc.
• Manage multiple delivery teams within US.
• Manage and expand existing customer relationship

Dec 2008 – May 2010 · 1 yr 5 mos

Jun 2006 – Apr 2007 · 10 mos

• Run ADM projects of $2.5 MM per year for Fortune-10 customers.
• Build and manage teams of IT professionals both local and remote in the delivery and maintenance of applications spread across technologies.
• Project planning, design specifications, customer relations and user training.
• Running multiple projects simultaneously.
• Managing a delivery team of 35 across US and India.
• Implementing CMM Level 5 V1.2 requirements in the project.
• Define and implement a Kaizen program to drive value innovations in the team.
• Resource management.

Dec 2004 – Apr 2007 · 2 yrs 4 mos

• Six Sigma Black Belt for an account of 225 associates
• Train and mentor Green Belts
• Drive multiple quality initiatives and act as Change Agent for the teams
• Work with the teams to identify customer pain areas and convert them into improvement opportunities
• Set savings targets for the subaccounts and work with the teams towards achieving them

Aug 2004 – May 2006 · 1 yr 9 mos

• Setup offshore development environment
• Lead a delivery team of 18 in India
• Project planning, estimation, monitoring and customer interaction
• Ensure high quality of the deliverables
• Mapping the user requirements with the operational systems

Sep 2002 – Aug 2004 · 1 yr 11 mos

• Run Mainframe applications for Accounts Payables, Freight Payment System and Mainframe Billing for a Fortune-10 customer
• Interface between functional users and offshore development teams.
• Requirement Gathering and detailed analysis of user requirements

Dec 2000 – Sep 2002 · 1 yr 9 mos

Apr 2007 – Nov 2008 · 1 yr 7 mos

• Build and manage teams of IT professionals both local and remote for maintenance of existing mainframe, client server and web applications.
• Participate in Change Control Board.
• Maintain compliance with all internal and external audits such as: ACS Corporate Security, SOX, SA70, and Internal Audits.
• Adhere to and report out service levels with the end customers.
• Strong Adherence to an Annual Work Plan that requires time management, staffing, and budget responsibilities.
• Managing a delivery team of 50+ spread across US and India.

Jan 2000 – Dec 2000 · 11 mos