Jul 2022 – Jan 2023 · 6 mos · Hyderabad, Telangana, India · Remote

• Led creation and setup of GBS for a large India-based conglomerate, partnering closely with a Big 4 firm.
• Successfully insourced operations from a 3rd-party Managed Services vendor and in-house teams, covering Finance, HR, Technology, Sales Operations, and Research.
• Established robust Risk, Governance, and Compliance protocols, designing the center’s future-state operating model.
• Implemented a transformation framework driving continuous improvement and operational excellence.

Oct 2020 – Jun 2022 · 1 yr 8 mos · India · On-site

• Led the end-to-end transformation of HR Global Business Services, integrating advanced technology platforms (Oracle, ServiceNow) and optimizing service delivery operations to drive efficiency and scalability.
• Strategically launched and expanded new office facilities in Hyderabad, establishing a key global hub that supports critical business functions and accelerates growth.
• Directed Global HR initiatives in India, developing talent strategies that fostered leadership pipeline, enhanced employee engagement, and aligned workforce capabilities with long-term business vision.
• Championed innovation and operational excellence, enabling Goldman Sachs to adapt swiftly to evolving market demands and strengthen its global competitive position.

Jan 2012 – Sep 2020 · 8 yrs 8 mos · India · On-site

• Architected and led the creation of Deloitte’s Global Shared Services, overseeing the full employee and contingent workforce lifecycle with seamless operations across the US and India.
• Managed and inspired a diverse workforce of 2000+ full-time and contingent employees, stewarding a cost base exceeding $125 million with a sharp focus on efficiency and value creation.
• Pioneered innovation by driving technology adoption including RPA, bots, and chatbots, transforming service delivery and automating complex processes for superior operational agility.
• Spearheaded the introduction of Salesforce-based service management, revolutionizing the delivery model with a tiered, customer-centric approach that enhanced responsiveness and scalability.
• Exercised strategic leadership across India and global HR functions, shaping human capital initiatives aligned with Deloitte’s long-term growth and talent vision.
• Served as a trusted advisor in global human capital consulting pursuits, leveraging deep industry insight to craft client solutions that drive organizational transformation.

Oct 2006 – Dec 2011 · 5 yrs 2 mos · India

• P&L responsibility of over $20Mn+ in a Third Party service provider environment for F&A/Benefits Administration (401K, 403B – DC, DB, H&W, F&A).
• Established Mercer’s presence in India thru a Build Operate Transfer (BOT) deal for their Benefits Administration Practice (over 650+ professionals) including Pension Actuarial Valuations – USA, UK, Ireland, Australia,
• Introduced a new service line for Phamacovigilance leveraging Doctors and nurses.
• Managed Tier 1 helpdesk support for a large UK player

Aug 2004 – Sep 2006 · 2 yrs 1 mo · India

• Managed solutions for Business Process Outsourcing (BPO) for prospective clients in UK, US for offshore
• Led several scoping/due diligence exercises for identification of processes/scope for work transition
• Led Strategic Quality function for a Business Unit impacting over 3000+ professionals.
• Led inside sales team for the global sales engine.

Mar 2000 – Jul 2004 · 4 yrs 4 mos · India, United states

• Led Transition and Operations of several F&A/Reporting/Procurement processes from US/UK to India
• Managed financials for over $60Mn+ towards re-engineering savings as part of $1Bn program
• Change Agent for several firm-wide initiatives/ Trained as a 6-sigma Black Belt
• Project Manager for rollout of new HRIS platform/services leveraging vendor.
• Managed Vendors as part of the Infrastructure optimization initiative.

Jun 1996 – Feb 2000 · 3 yrs 8 mos · India, Africa

• Business owner for Finished Formulations for markets in Southern and Central Africa (including Zambia, Zimbabwe, Malawi, Mauritius, Gabon, Chad, Cameroon)
• Responsible for P&L ($2Mn) and a field force of over 25+ Medical representatives on the rolls of the firm and 3rd party agencies.

Jun 1993 – Jul 1994 · 1 yr 1 mo · India

• Worked in Technology implementation for a shipping and logistics company – C, Shell Programming, Unix
• Conversion of COBOL to a newer version and ensuring data quality.