Nov 2021 – Present · 4 yrs 4 mos · Mumbai, Maharashtra, India

• Identified, designed and executed innovation projects with emerging technologies- AI, ML, AR/ VR/MR, across verticals
• Managed implementation of end to end model automation on Data Lake using ML Ops to increase efficiency and accuracy
• Leading implementation of AI based cuing system, real time sentiment analysis and call quality audit
• Successfully concluded POC with video based AI enabled virtual training platform
• Part of on-going organization-wide initiative to improve customer experience journeys across verticals
• Set up knowledge dissemination forum for vertical leaders to inculcate innovation and stay ahead of the curve
• Prepared and managed case study challenges with management colleges in order to get out of the box ideas for internal use cases and challenges
• Managed 2 interns to achieve implementation of blue sky ideas and help with competitive intelligence
• Helping bring in AR/VR/MR

Nov 2020 – Nov 2021 · 1 yr · Mumbai, Maharashtra, India

• Lead adoption of video calling platform for grievance redressal over single interaction, collaboration and appointment scheduling during pandemic
• Independently evaluated, on-boarded and managed 2 start-up scouting partners to drive greater connect with the start-up ecosystem
• Independently scouted 40+ innovative start-ups for multiple business teams
• Scaled up start-up showcase forum for vertical leaders; was appreciated by CEO
• Applied to 5 national and international awards; Won The Digital Insurer Award and FICCI Award for the team for Innovation in Vision AI
• Published and scaled up weekly newsletter which helped build repository of competitive intelligence, new technologies and trends
• Managed support functions to increase team efficiency

Jan 2020 – Mar 2020 · 2 mos · Mumbai, Maharashtra, India

• Competitive intelligence for CEO
• Research and round-up on latest trends in InsurTech
• Assisted with POC to evaluate AI based technologies for medical underwriting

Apr 2019 – May 2019 · 1 mo · Pune

• • Created algorithm using R and Fuzzy Logic to determine compare Excel files