Feb 2022 – May 2025 · 3 yrs 3 mos

Jul 2021 – Feb 2022 · 7 mos

Feb 2021 – Jul 2021 · 5 mos

May 2019 – Present · 6 yrs 10 mos · India

• Stop the Manels is an initiative to drive equal gender representation in Tech conferences. Our flagship product - "the directory" contains a list of leading women and transgenders in Tech along with their social profiles. Next time you are hosting a tech conference or event, head to our directory to get access to awesome leaders who are not men.

Sep 2018 – Feb 2021 · 2 yrs 5 mos

• I play my part in shaping the story of Freshchat, a modern messaging solution offered by Freshworks. I'm a Content Marketer, focusing on market research, building content strategy, and creating an SEO-centric content base to help generate visibility and position Freshchat in the industry. My articles get published on the Freshchat blog. I write about customer-centric growth, engagement, personalization, conversational support and live chat industry trends.

Nov 2017 – Aug 2018 · 9 mos

• Leading a team that is responsible for content, documentation and communication operations for AI and Automation projects within TCS. Have been actively involved in the inception of the team, shaping the strategy, tactics and scope of services offered. I'm also one of the Role owners of Content Development for Assets and Documentation Suite which is a project under the direct purview of the Global Head of Technical Communication within TCS. I'm currently focusing on:
• > Conversation Design/AI Interaction Design - Designing chatbot conversations designed around specific use cases, create responses that map with intents and entities of specific use cases, and performing fluidity checks of interaction pockets for chatbots.
• >Information Architecture - End to end content development and articulation of Business Information and Deliverables. Information moulding for different types of content presentations like Proposals, Sales pitch, SOW documents etc.

Nov 2013 – Oct 2017 · 3 yrs 11 mos

• Review technical documentation modules like Design documents, Software Requirement documents, User documents, White papers, Proposals.
• Perform statistical analysis of documentation quality and provide necessary feedback to the Author.
• Interact with various levels of Project Management groups and team members to inculcate practices to achieve information excellence.
• Edit/Review consultancy proposals, testimonials, internal newsletters, and other publications.
• Conduct receiver oriented training programs in various compasses of technical communication and documentation like email etiquette, technical writing, user documentation and so on to TCS software professionals.
• Perform User Interface reviews for applications developed by TCS.
• Review TCS’ Knowledge Management assets such as Caselets, White Papers, Best Practices, and Project Profiles.
• Create and circulate regular language training mailers across various accounts (like word a week) to facilitate language improvement.

Jul 2012 – Nov 2013 · 1 yr 4 mos

• Orient team members towards efficient service implementation
• Provide guidance in attending customer calls and writing response emails to clients and direct customers
• Moderate group discussions internally and with clients
• Perform regular assessment of team and provide regular feedback
• Maintain responsibility tracker and encourage team members to contribute towards project development
• Incident Management
• Process Management
• Develop and update process documents and records
• Develop phone call scripts for various customer related scenarios