Sophia Pappas

Customer Success Manager

Los Angeles, California, United States4 yrs 5 mos experience

Key Highlights

  • Proven track record in customer success management.
  • Expertise in SaaS procurement and negotiation.
  • Passionate about continuous personal growth.
Stackforce AI infers this person is a SaaS and Marketing professional with a strong focus on customer success and procurement.

Contact

Skills

Core Skills

SalesAccount Management

Other Skills

Field MarketingInternational BusinessManagementMarketingSaaS procurementconsultationnegotiation

About

Sales and Product awareness background with a proven track record of success as a Marketing Field Manager, Cross Cultural Trainer, and in Human development. I am passionate about incessant learning and continuous personal growth. Skilled in Microsoft, SPSS Programming, Public Speaking, Social Media, and Leadership.

Experience

Exiger

Client Success Manager

Jan 2025Present · 1 yr 2 mos · Los Angeles Metropolitan Area

Cyflare — a top 20 global mssp

Senior Customer Success Manager

Dec 2023Nov 2024 · 11 mos · United States · Remote

Spendflo

Senior Account Executive

May 2023Dec 2023 · 7 mos · Chicago, Illinois, United States · Remote

  • Spendflo manages SaaS procurement and renewals to save customers 23% on average on their existing tech stack. Trusted by companies like Synthesis, Airmeet, and Crownpeak to provide benchmarks and insights on negotiating the best possible rates for SaaS tools and buying on behalf of our customers that don't have an established procurement department.
  • Beyond the 23% in hard savings on their tech stack, our clients find that the soft savings are even more valuable. They save on average 350 hours per year on buying cycles, upgrades, and renewals through our negotiation and consultation services.
  • Spendflo will also analyze employee usage through integrations with Google Workspace, Microsoft AD, and SSOs, survey internal sentiment on tools to enable leaders to make decisions on a SaaS tool.
SaaS procurementnegotiationconsultationSalesAccount Management

G2

3 roles

SMB Account Executive

Sep 2022Jun 2023 · 9 mos

Enterprise Business Development Representative

Jan 2022Aug 2022 · 7 mos

Mid Market Buisness Development Representative

Jun 2021Dec 2021 · 6 mos

Livongo

Sales and Product awareness

Jun 2020Sep 2020 · 3 mos · Chicago, Illinois, United States

Instigator llc

Field Marketing Manager

Jun 2018Aug 2019 · 1 yr 2 mos

  • Field manager for a touring experiential marketing campaign Just Bare Chicken

Athena group international

Cross Cultural Training

Jun 2017Aug 2018 · 1 yr 2 mos · Minneapolis, Minnesota, United States

  • Held trainings with the children of ex-pats that had been raised out of the country preparing them for American Middle and High School.

Education

DePaul University

Bachelor's degree — International Business

Jan 2018Jan 2021

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