Sep 2024 – Present · 1 yr 6 mos · Surat, Gujarat, India · Remote

• I work with businesses to find and fix problems in their marketing, sales, and customer experience setups. Through The Agency Auditor, I help clients get honest, practical feedback so they can improve results and avoid wasting money on agencies that don’t deliver what they promise. 🛡️

Jun 2024 – Jul 2025 · 1 yr 1 mo · Surat, Gujarat, India · Remote

• postgen automatically lets you generate content resembling your favorite content creators on LinkedIn, Twitter (now X), and Threads social media platforms. Use our pre-defined list of 25+ creators, 30+ tones or bring your own, it’s completely up to you.

Apr 2023 – Present · 2 yrs 11 mos

Nov 2022 – Present · 3 yrs 4 mos

Jan 2022 – Apr 2022 · 3 mos · Delhi, India

Aug 2021 – Present · 4 yrs 7 mos · Surat, Gujarat, India · Remote

• With 17+ years in SaaS and revenue operations, I help B2B SaaS founders fix revenue leaks and grow their businesses. At The Clueless Company, we use a RevOps framework to streamline sales, marketing, and customer operations, making go-to-market (GTM) execution simpler and more effective.

Aug 2021 – Jan 2023 · 1 yr 5 mos · Delhi, India

Mar 2021 – Sep 2021 · 6 mos

Oct 2018 – Sep 2021 · 2 yrs 11 mos

• 1.Build and maintain executive relationships with enterprise prospects and customers, influence long-term strategic direction.
• 2.Understand customer's goals and challenges and establish eZee’s product as the best solution available.
• 3.Qualifying and acknowledging customers' requirements and effectively exhibiting eZee solutions’ ability to meet these requirements.
• 4.Taking full responsibility of the sales cycle. From generating the lead to nurturing it and closing it.
• 5.Developing and managing relationships within our Enterprise segment of the hospitality industry and covering strategic deals.
• 6.Managing complex sales-cycles and presenting to C-level executives the value of our suite of applications.
• 7.Forecast sales activity and revenue achievement, while creating satisfied customer-base.
• 8.Lead territory strategy in generating and developing business growth opportunities (new and expansions), working collaboratively with Sales Development, Customer Success, and Marketing - all to maximize business results and open up opportunities with enterprise establishments of the hotel and F&B industry.
• 9.Contribute in eZee’s evolvement and expansion to be acclaimed in the enterprise sector of the market.

Oct 2017 – Oct 2018 · 1 yr

• As a Key Account Manager at eZee, I deal with key clients and partners of the company. My roles and responsibilities include:
• 1. Developing a solid and trusting relationship between major key clients and company
• 2. Resolving key client issues and complaints
• 3. Developing a complete understanding of key account needs
• 4. Anticipating key account changes and improvements
• 5. Managing communications between key clients and internal teams
• 6. Strategic planning to improve client results and establishing timeline of performance
• 7. Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
• 8. Collaborating with sales team to maximize profit by up-selling or cross-selling
• 9. Meeting all client needs and deliverables according to proposed timelines
• 10. Analyzing client data to provide customer relationship management
• 11. Expanding relationships and bringing in new clients

May 2014 – Sep 2017 · 3 yrs 4 mos

• My responsibilities as the Director of Global Sales at eZee included:
• 1. Determining gross-profit plans annually by implementing marketing strategies; analyzing trends and results.
• 2. Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
• 3. Implements sales programs by developing field sales action plans.
• 4. Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• 5. Establishing and adjusting selling prices by monitoring costs, competition, and supply and demand.
• 6. Completing sales operational requirements by scheduling and assigning employees; following up on work results.
• 7. Maintaining sales staff by recruiting, selecting, orienting, and training employees.
• 8. Maintaining sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• 9. Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• 10. Contributes to team effort by accomplishing related results as needed.
• 11. Supervising Onsite and Inside sales.
• 12. Travelling at customer locations and workshops for presentations and meetings.
• 13. Being a point of contact for clients and leads to nurture them from time to time.
• 14. Regularly carrying out product upsell and motivating team for the same.

Feb 2011 – May 2014 · 3 yrs 3 mos

• Software support at eZee takes care of clients' queries and problems in eZee products and providing them the best solution, thus ensuring ultimate customer satisfaction. My responsibilities as the Head of Software Support at eZee Technosys included:
• 1. Overseeing software support and product training teams.
• 2. Establishing and maintaining relationships with software development and sales teams.
• 3. Providing advanced troubleshooting skills to resolve technical problems.
• 4. Researches, reports and corrects any quality assurance issues.
• 5. Gaining extensive knowledge of department processes.
• 6. Streamlining and enhancing email, chat and phone support and product training.
• 7. Visiting client's location to help them with onsite implementation.
• 8. Supervising client on-boarding and online implementation.

Dec 2007 – Feb 2011 · 3 yrs 2 mos

• eZee develops and offers end-to-end hotel and restaurant management solutions for the hospitality industry worldwide. My roles and responsibilities included:
• 1. Interacting, studying, understanding and mapping the requirement of the client to the application.
• 2. Updating project status to concerned persons.
• 3. Resolving problems and providing solution to the clients
• 5. Client specific software testing.
• 6. Interacting with core team members, end users & other team members
• 7. Performing other related duties as assigned by respective managers
• 8. Following all the rules & regulations laid down by the organization
• 9. Training at the customer location
• 10. Providing online training to clients and their team members
• 11. Finding and reporting new features and enhancements to upgrade the products

Jun 2007 – Nov 2007 · 5 mos

• Was in Call Center for Home Delivery Ticket Booking.