May 2022 – Oct 2022 · 5 mos · Greater Bengaluru Area

May 2019 – Apr 2022 · 2 yrs 11 mos · Greater Bengaluru Area

• WebEngage is a powerful Marketing Cloud for Consumer Businesses which automates communication and improves retention across users'​ life-cycle. It enables cross-channel user engagement via these channels - Web Message (notification, survey and feedback), In-App Message, Push Notification, Email, Text Message and Web Push. In addition, WebEngage Journey Designer is a drag-and-drop user workflow builder for implementing multi-channel campaigns.

Apr 2015 – Dec 2018 · 3 yrs 8 mos · Greater Bengaluru Area

• MetricStream is a market leader in Governance, Risk, and Compliance (GRC) and Quality management solutions. MetricStream solutions, built on a highly flexible and scalable platform, are widely recognized for their ability to support any company's initiatives as it relates to building global brands, cultivating loyal stakeholders, and enhancing corporate reputation by strengthening end-to-end GRC activities.
• Role:
• Establish productive, professional relationships with key
• personnel in assigned partner accounts.
• Coordinate the involvement of company personnel, including
• support, service, and management resources, in order to
• meet partner performance objectives and partners’
• expectations.
• Proactively lead a joint partner planning process that
• develops mutual performance objectives, financial targets,
• and critical milestones associated with a productive partner
• relationship.
• Proactively assess, clarify, and validate partner needs on
• an ongoing basis.
• Sell through partner organizations to end users in
• coordination with partner sales resources.
• Manage potential channel conflict with other firm sales
• channels by fostering excellent communication internally and
• externally, and through strict adherence to channel rules of
• engagement.
• Lead solution development efforts that best address enduser
• needs, while coordinating the involvement of all
• necessary company and partner personnel.
• Ensure partner compliance with partner agreements.
• Drive adoption of company programs among assigned
• partners.
• Proactively recruit new qualifying partners.

Aug 2013 – Dec 2015 · 2 yrs 4 mos · Bangalore, India

• Strategy and Consulting on sales, operations and social media

Feb 2013 – Aug 2014 · 1 yr 6 mos

• Portfolio: Leading a team for Pilot Store Accounting project offering outsourcing solutions to leading Danish retailer.
• Operations Management
•  Identified and implemented key process controls resulting in improvements that increased accuracy, consistency, and efficiency.
•  Managed operations of the 12-member Record To Report Store Accounting Team, with direct supervision of 3 team members. Maintained full responsibility for meeting monthly targets and other Service Level Agreements.
•  Directed month-end operations meetings, set performance milestones to ensure accuracy and timeliness of month-end deliverables.
•  Conducted and oversaw daily quality-control efforts to ensure accuracy and consistency throughout all operations.
• Customer Relationship Management
•  Ability to understand customer's technical and business problems, their IT landscape and then map it to a solution that can help solve the problem.
•  Ensuring that highest service standards are maintained for servicing of customers and maintaining minimum Turnaround Time.
• Role:
• Onshore Knowledge Transfer at client site.
• Introduced Key Performance Indicators, Controls to add value.
• Entire process and resource mapping.
• Process and operational excellence related documentation along with stakeholders.
• Offshore hiring.
• Reverse knowledge transfer to operations team.
• Client relationship management through weekly and monthly status calls
• Engage all available resources to develop OE skills and ensure all metrics are met.
• Responsible for client escalations by providing timely resolution.
• Team management and mentoring.
• Select Achievements:
• Led a pilot store accounting team transition and operations management efficiently meeting all Service Level Agreements for the entire period of 15 months.
• Won Summit Award Numero Uno for excellent performance in April 2013, January 2014.
• Rated 9 on a scale of 10 by Client Transition Management Team.

Sep 2010 – Feb 2013 · 2 yrs 5 mos

• Part of the Special business credit control team,based out of bangalore and liverpool
• Role: Senior Analyst – Jan 2013
• Technical Accounts – Specialist Business Credit Control (SBCC) (Sep 2010 – Jan 2013)
• Auditing statement of claims
• Regional claims and premiums – Reconciliations.
• Interactions and query management with other internal departments of the process.
• Process reporting, metrics.
• Collection of aged Debt.
• Aggregate Deductable Process - Pilot Process (Jan 2011 – Jan 2013)
• Successful transition in January 2011.
• Solely responsible for entire process functions.
• Credit controlling of aged Debt.
• Interactions with multiple client contacts to facilitate timely debt control.
• Key Account management.
• Direct process reporting to the SDL.
• Remediation Project for Co – Insurance (Jun 2011 – Oct 2011)
• Process Mapping and documentation.
• Implementing process improvements resulting in overall reduction of debt to within 80% of targets.
• Select Achievements:
• Handled a remote transition efficiently.
• Winner of Summit Award Numero Uno for excellent performance for May 2011, July 2012
• Spot award for implementation of Process Changes for “Aggregate Process” in Oct 2012.
• Received Client R&R for excellence in the Aggregate Deductable Process - July 2011.

Jun 2009 – May 2010 · 11 mos · Bangalore Area, India

• Trade Finance - Letter of Credit, Advising Team.
• Process Associate
• Exports LC Advising Team, Treasury and Securities Services
• Issuing and reviewing Letters of Credit.
• Validating of goods involved.
• OFAC and KYC checks.
• Successful migration of MAIL LC’s from Tampa.
• Handled a remote transition successfully.