Jun 2024 – Jul 2024 · 1 mo · Chennai, Tamil Nadu, India · On-site

• » Part of the solutions and growth team, I work closely with senior leadership to develop Data Analytics and GenAI solutions for global Retail and Marketplace customers.
• » Effectively bridging the gap between solution offerings and customer needs, thereby enhancing the sales cycle and contributing to the company's growth.

Mar 2022 – Present · 4 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• » Working with the core organising team and other fellow volunteers in executing some of the India’a largest SaaS events like SAASCON, DEVCON bringing together a curated group of vetted attendees, including Founders, Investors, C-level executives, Tech leaders, GTM leaders and SaaS enthusiasts across the globe.

Aug 2021 – Apr 2024 · 2 yrs 8 mos · Chennai, Tamil Nadu, India · On-site

• » Part of the Consumer Business Group and working alongside the ISU leadership, I'm mainly responsible for proactively generating business value and revenue through consulting and domain thought-leadership for the UK & EU’s leading retailers
• » Collaborate regularly with clients, partners, and senior leadership to create opportunities, highlight success stories, and share ideas for new prospects. Also, actively support the group’s strategic planning and execution along with the senior leadership team
• » Engage with the growth team and delivery team on all major requests for proposals (RFP, RFI, and New logo) to ensure successful conversion
• » Delivered several digital commerce and omni-channel capability transformation programs for global retailers resulting in numerous business advantages, such as reduced time to market, enhanced customer experience, increased loyalty, better colleague experience, and increased sales. And, enabled sustainable growth by reimagining the membership journey.
• » Helped transform the Stock valuation system to measure more precise COGS and make the correct markdown/restock decisions. Additionally, opportunities to optimize cost-to-serve for one of the big four retailers in the UK.
• » Led key technology migrations and large-scale order management system capabilities to deliver personalized user experience and optimized order fulfillment. And, enabled sustainable growth by reimagining the membership journey
• » Collaborate with internal departments such as Solutions, CoE, Innovation, Product, Sales & Presales in the India, UK, and EU regions, as well as other Global Alliance and Co-Innovation Partners to deliver the highest quality of service to our customers. In addition, work with marketing and analyst teams to highlight success stories and build brand awareness, which leads to higher conversion rates in the long run.

Jun 2021 – Present · 4 yrs 11 mos · Hybrid

• » Nominated by the Ministry of Education's Innovation cell, India, and AICTE as a Mentor and Evaluator for National Hackathons like Smart India Hackathon

May 2020 – Jun 2021 · 1 yr 1 mo · Tamil Nadu, India · On-site

• » I joined as a founding team member and supported the senior management to set up the captive centre in Chennai, India. Led initiatives reporting to C-Suite executives.
• » I worked closely with the counterpart leaders in the US and helped build self-organised teams in the India office that kept growing with the company's success.
• » I was primarily responsible for the successful implementation of comprehensive technology transformation programmes that affect the business, including SAP Hybris and SAP Spartacus, in order to provide tailored user experiences, enhance customer satisfaction and increase conversion rates..
• » Develop and maintain eCommerce applications, web and mobile apps (iOS and Android)
• » Collaborated with in-house teams (India and United States), global partners and vendors to deliver the highest quality solutions

Apr 2019 – Apr 2020 · 1 yr · Bengaluru, Karnataka, India

• » I joined as a founding team member in the digital commerce space and supported the senior management to set up the captive centre in Bangalore. Lead few initiatives directly reporting to the senior management executives.
• » I worked closely with the counterpart leaders in the US, Canada and Ireland and helped build several self-organised teams in the India office that kept growing with the company's success.
• » As one of the youngest leaders, was highly valued by senior management and colleagues for the commitment to ownership, innovation, and team spirit.
• » My primary responsibility is to successfully implement digital commerce transformation programmes, such as SFCC transformation and large-scale OMS capabilities, to provide personalised user experiences, better customer satisfaction and increase conversion rates.
• » Enabled and implemented Omni channel capability transformation programmes including building mobile applications, resulting in numerous business advantages, such as reduced time to market, enhanced customer experience, and enhanced customer loyalty.
• » Collaborated with in-house teams (India, United States, Canada, and Ireland), global partners and vendors to deliver the highest quality solutions.

Mar 2018 – Apr 2019 · 1 yr 1 mo · Bengaluru, Karnataka, India

Jan 2017 – Feb 2018 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• » I joined as the first few core technology associates supported the senior management to set up the Stores function in our captive centre in Bangalore. Lead few initiatives directly reporting to the senior leadership.
• » I worked closely with the counterpart leaders in the US and helped build self-organised teams in the India office that kept growing with the company's success.
• » I'm mainly responsible for the successful implementation of store transformation programmes, like POS transformation, enabling self-checkout shopping experience, and a few other omnichannel capability transformation programmes, including large-scale order management solutions, payment solutions and CRM solutions. This leads to lots of business benefits, like better colleague experience, better customer experiences, and increased customer loyalty.
• » Collaborated with internal teams (India and United States), global partners and vendors to deliver the highest quality solutions.

Nov 2015 – Jan 2017 · 1 yr 2 mos · Bengaluru, Karnataka, India

• » I joined the company as a graduate fresher and initially took on operations role. After a few months, I was noticed by the senior leadership team because of my dedication to diligent work and business knowledge. Later, they suggested me to move into tech product building of Retail ERP solutions, and took up several roles, that include Quality engineering, Business Analysis and Product Management.
• » I had the privilege of working directly with the senior leaders of my client and contributed to the development of the Nextgen ERP solutions, which interacted with core functions such as Master data management (MDM), Customer order management (COM), Billing management, Transportation management, Warehouse management etc.
• » During this time, I pursued my MBA in operations and PGD in Supply chain management part time, I gained a deep understanding of the retail industry and how to look at the bigger picture, both in terms of looking at the business problems and how technology solutions can enable the business. All of this helped me to establish myself as the go-to person in the group for business queries.
• » Some of the ideas I came up with during client demos and meetings helped build a better product and also the organisation to generate incremental revenue, all of which were done in a proactive manner and kept customer satisfaction high.
• » I collaborated closely with the US Client leaders and with my team in India to develop a quality solution that was required for the business.

Aug 2014 – Nov 2015 · 1 yr 3 mos · Bengaluru, Karnataka, India

Jul 2013 – Aug 2014 · 1 yr 1 mo · Bengaluru, Karnataka, India