May 2024 – Oct 2025 · 1 yr 5 mos

• Led end-to-end automation of underwriting processes through web-app development and sales enablement tools, accelerating customer onboarding
• Spearheaded development of ML-driven credit risk framework that reduced delinquency rates by 3% while improving approval speed
• Pioneered sentiment analysis implementation using LLMs to extract insights from 7,000+ vernacular customer reviews (POC stage)
• Designed AI-powered Q&A bot (RAG) for credit policies, reducing operational dependencies by 40% through self-service knowledge access
• Integrated regulatory compliance (RBI/NHB) directly into automated workflows using requirement traceability matrices
• Built real-time performance dashboards that uncovered critical product gaps through usage pattern analysis
• Key collaboration: Worked closely with design, data science, engineering teams, and external vendors to align technical execution with business objectives

Sep 2023 – Apr 2024 · 7 mos · Gurugram, Haryana, India · On-site

• Build a DSP-like tool that automates media buying and provides real-time analytics.
• Build a marketing automation enterprise SaaS solution to support the agency with analyzing and managing bids across platforms such as Amazon, Flipkart, BlinkIt, Zepto, and Instamart. Functionalities include the multi-creation of campaigns, setting up customization rules at scheduled times, and viewing various metrics such as CPC and ROAS. Liaison between the development team and external stakeholders (search analyst, key account managers, e-comm heads).
• Tools: Jira, Miro, Figma, SQL, Firebase, Design Thinking.
• Launched MVP for Media Automation tool for 2 national FMCG clients and got buy-in with 50% adoption. Defined the workflow to be consumed via RPA to scrape and aggregate data to improve performance. Brainstormed architecture and schema to keep the products decoupled.
•  Conducted user interviews and identified 2 quick win features – budget pacer and keyword optimization—leading to adoption within 30 days. Focused on metrics such as usability and business value.
•  Create a roadmap from 0 to 1 for digitizing the operation of an ad agency. The complexity includes defining a library for microservices, micro frontends, and microproducts, which shall be reused in 14 other products.
•  Built a sales deck with insights from POC (Proof of Concept) leading to 2 national-level FMCG clients onboarding.
•  Validated 2 products via functional prototypes and secured buy-in from stakeholders. Used GenAI to populate content from the images provided as a reference and generate descriptions while listing on marketplaces.

Apr 2022 – Aug 2023 · 1 yr 4 mos

• Represent Product Development Team at the executive level and evangelize strategic roadmap across the organization. Build conversational AI (GEN AI) to assist customers and delivery teams. Liaison between cross-functional internal (data science, research, UX, marketing, engineering) and external stakeholders. Curate a 12-18 months roadmap and prioritize using the impact vs effort matrix. Analyze cross-dependencies between products to minimize the launch time of features.
• Launched Whiteboard, a gen AI brainstorming tool with 90% internal adoption and a 3.4/5 rating within the first quarter and presented it in GITEX, Dubai.
• Lead Conversational AI product with a focus on metrics such as conversion, retention, and repeat customers; remove biases such as model, data, and annotation; label data, define intent, and create a framework.
• Created a roadmap for 4 products and contribute to the go-to-market strategy.

Dec 2020 – Mar 2022 · 1 yr 3 mos

• Manage and lead 4 products – Launched an E-Commerce offering from ideation to launch. Building conversational AI to assist customers and delivery teams. Pivoted 2 UI/UX-based products for handling design upload and verification. Drive end-to-end product lifecycle - ideation, development, and product strategies. Liaison between internal (marketing, engineering, designers) and external stakeholders (3rd party designers); build a roadmap and prioritize features based on quarterly vision; create workflows. Create solution design documents and training materials.
• Tools: Asana, ClickUp, Miro, Vibe, Whiteboard, SQL, DBeaver, Figma, Sketch.
• ▪ Lead Conversational AI product with a focus on metrics such as conversion, retention, and repeat customers; removing biases such as model, data, and annotation; labeling data, defining intent, and creating a framework.
• ▪ Own the product from discovery to delivery phase. Developed product roadmap to track the marketing efforts for E-Commerce freemium offering. Improving onboarding customers' journey. Aiming to increase converted leads by 150% (12,500 leads).
• ▪ Defined metrics/KPIs to predict revenue by leveraging AI and deep-dived in SQL to refine the query. Deep-dived into a mathematical calculation engineering roadblock and expressed my concerns and reached a solution.
• ▪ Create a roadmap for 4 products and contribute to the go-to-market strategy.
• CREATIVE SPIN -
• #1 Orchestrating the next level of Conversational AI chatbot for the CX & DX. Aiming to attain 20% higher conversion WOW.
• #2 Working on the UI side of the fence and staying sassy as ever to
• Present my ideas to
• Promote the AI
• Product to its best version
• Probable.
• I am fascinated by how the products of today will shape the future.

Jun 2020 – Nov 2020 · 5 mos

• Identify and analyze business needs of clients to identify business challenges and propose Customer Relationship Management solution. Collaborate closely with the cross-cultural SCRUM team to drive product vision and roadmap resulting in a high-quality product. Develop product strategy plans, product roadmaps and product vision. Be the liaison between the business units, technology teams, and support teams.
• ▪ Lead discovery sessions for user mapping and deep dive to create user stories.
• ▪ Build growth strategy and identify opportunities to eliminate/automate processes.
• ▪ Manage Statement of Work based on the requirement and get the sign-off from the client.
• ▪ Investigate and implement ways to extract insights to support metric-based decision making.
• ▪ Contribute to design for specific deliverables and assists in the development of technical solutions.
• ▪ Conduct JAD sessions with internal and external stakeholders to design solutions. Analyze cost, requirements, and risk. Communicate it to stakeholders via dashboards.
• ▪ Facilitated sprint planning, daily standup, product backlog, sprint review, and sprint retrospective meetings.

Mar 2020 – May 2020 · 2 mos

Jul 2019 – Mar 2020 · 8 mos · Washington D.C. Metro Area

• Collaborate closely with the Product Manager to break down Product Features into User Stories, defines acceptance criteria, and ensure the test plan will result in a high-quality product. Track, forecast, and report on project progress, including metrics and challenges. Develop project strategy plans based on logical framework approaches for patient care quality metrics. Maintain project timeframes, objectives, and communication.
• Key Achievements:
• ▪ Identified and interrupted incorrect KPI measures, communicated with the Product Owner on the issue, suggested a different KPI, and implemented the changes. Evaluated and mitigated the risk and effect on the overall project.
• ▪ Entrusted with developing new products that are deemed as high-value assignments for the organization.
• ▪ Built an automated testing tool to verify/QA the migration of the database to the AWS cloud using SQL, Excel, and VBA, drastically reducing the time compared to the manual comparison and creating a uniform check throughout various modules. Achieved a time spent reduction of 73% by scripting a test code for each of the modules.

Nov 2018 – Mar 2019 · 4 mos · Santa Clara, CA

• Drove product development by creating revenue models, performing market analysis, and determining project priorities. Managed cross-functional sales, creative, product development, and marketing communications teams through project life cycles. Research and analyze market segments and business opportunities. Develop business requirements for products. Leveraged data and other information regarding product functionality gaps to further process and product enhancements.
• Key Achievements:
• ▪ Curated dashboards of geographic and demographic user-data across North America using Einstein.
• ▪ Increased growth rate of consumable sales by 50%.
• ▪ Discovered insights around the cyclic sales trend using the customer purchasing data and developed copy for the sales team.
• ▪ Analyzed customer data leading to the geographical preferences of the customer leading to customer-driven experience-driven.

Oct 2018 – Dec 2018 · 2 mos · Norfolk, Virginia Area

• Demonstrated high-level proficiency in planning, project management, efficiency improvement, and team building for strategic diversification of environmental consulting business. Conceptualized processes for implementing company policies, standards, changes in operation, and system optimization based on areas of prior weaknesses and strengths.
• Key Achievements:
• ▪ Created a full business strategy to sell a technology-product in an existing market, which led to a long-term partnership with a consulting firm.
• ▪ Analyzed competition and interviewed stakeholder subject matter experts to evaluate the need of the market.

Jun 2018 – Aug 2018 · 2 mos · New Hudson, Michigan

• Mapped business challenges across 4 different verticals, conceptualizing efficient processes to scale-up upcoming and existing businesses and increase revenue. Partnered with internal business units to provide technology solutions to the geo-map nearest service branch. Researched top hospital conglomerates to evaluate the business potential of preemptive maintenance leading to diversification of the portfolio
• Key Project:
• ▪ Conceptualized the process to scale upcoming and existing businesses using design thinking methodology
• ▪ Demonstrated thought-leadership in strategizing a $14M repower-business into a $50M business by 2021
• ▪ Researched top 100 hospital conglomerates across North America to evaluate the top potential customers in the PEM space.

Oct 2016 – Aug 2017 · 10 mos · New Delhi Area, India

• Led the sprint team to build web experiences for many small-medium enterprises (SME). Captured business needs, gathered product requirements, and worked closely with stakeholders to deliver customer-driven experience. Broke-down Product Features into User Stories, defines acceptance criteria, and ensures the test plan will result in a high-quality product. Establishing the product’s goals and reviewing success metrics to achieve commercial success.
• Key Achievements:
• ▪ Interacted with stakeholders to identify needs, opportunities, and gaps. Executed prototyping to learn fast.
• ▪ Enhanced user experience and improved customer engagement by over 30%
• ▪ Achieved a 40% conversation rate by contacting and converting leads within India
• ▪ Led a cross-functional web development and digital marketing team including Google Analytics, Social Media Marketing, and Search Engine Optimization.
• ▪ Gathered requirements from clients and led a cross-functional team to grow the brand presence via social media marketing and search engine optimization
• ▪ Developed and implemented a series of presentations to educate the clients about digital marketing

Aug 2013 – Sep 2016 · 3 yrs 1 mo · Bangalore

• Supported engineering team efforts in building several applications to maintain and enhance current services. Contributed to efficient, adaptable, and scalable software architecture and UI efforts.
• Key Projects:
• ▪ Wrote design documents for Graphical User Interface and format converters for Toshiba weather radars. Analyzed raw data to plot various weather statistics on topographical maps using SQL. Successful implementation led to the installation of software in India and other countries. Experienced first-hand sprints and Agile processes.
• ▪ Ideated and led a team to develop and pilot Smart-Parking-System to ease the parking process in the office. This was selected for international representation at Global Innovation Day.
• Managed project coordination between the external vendor and the internal development team to reach success within a defined timeframe. Tracked project success using a project management tool
• ▪ Analyzed masses of raw data using javaScript and SQL to plot various weather statistics on topographical maps as part of User Experience (UX)
• ▪ Coordinated within a cross-functional and cross-cultural team supporting the project management
• ▪ Curated, developed and ran a pilot project for Smart Parking Access Management System. The idea represented India at the Innovation Day at Toshiba, Japan
• ▪ Initiated “Save Paper” Campaign on World Environment Day leading to 20% savings on paper wastage

Dec 2012 – Jul 2013 · 7 mos · Gurgaon, India

• ▪ Successfully completed the industrial training "Enhancing and Extending the existing features of Web Application using Telerik Controls"
• ▪ Refurbished an existing Event Networking web application with Telerik controls enhancing user interface and optimizing performance

Jun 2012 – Aug 2012 · 2 mos · Gurugram, Haryana, India

• Helped installed the SAP for admin management module specifically for Cab bookings.